At a Glance
- Tasks: Be the go-to person for application support and tackle technical challenges head-on.
- Company: Join a growing global tech organisation shaping its UK expansion.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Other info: Dynamic role with exposure to complex systems and a focus on continuous improvement.
- Why this job: Make a real impact by building a high-performing support team from the ground up.
- Qualifications: 2-5 years in application or technical support with strong problem-solving skills.
The predicted salary is between 45000 - 45000 £ per year.
This is a rare opportunity to join a growing global technology organisation at an early stage of its UK expansion. The UK team is in the process of being built out, meaning this Application Support role sits right at the foundation of that growth. It offers genuine ownership from day one, with the chance to help shape how the support function is structured, how processes are defined, and how the team evolves as it scales. You’ll be working across enterprise grade platforms used in regulated environments, including exposure to public sector clients where the work is high impact, fast moving, and genuinely business critical. This is not just about resolving tickets, but about being part of building a high performing support capability in the UK.
What you'll be doing:
- Acting as a key point of contact for application support and technical issues
- Investigating and resolving incidents across live systems
- Managing service requests in a structured, SLA driven environment
- Working closely with L2/L3 teams to resolve complex issues
- Monitoring application performance and system health
- Supporting users across functional and technical queries
- Identifying patterns in recurring issues and contributing to long term fixes
- Supporting continuous improvement across tools, processes and documentation
What we're looking for:
- 2 to 5 years experience within Application Support, Technical Support or Systems Support
- Experience with Jira, ServiceNow or similar ticketing systems
- Strong understanding of incident management and SLA environments
- Basic SQL knowledge and troubleshooting capability
- Aware of web applications, HTML and JSON
- Strong communication and problem solving skills
- Exposure to ITIL practices
- Must be eligible for UK Security Clearance
Why this role stands out:
- Exposure to complex, business critical systems
- Real ownership of incidents and operational issues
- Strong collaboration with technical and engineering teams
- Opportunity to build depth across application support and operations
- Environment that encourages improvement, not just maintenance
Application Support Engineer in Portsmouth employer: SR2 | Socially Responsible Recruitment | Certified B Corporation™
Join a dynamic and innovative global technology organisation that values your contributions from day one. As an Application Support Engineer, you'll enjoy a collaborative work culture that fosters continuous improvement and personal growth, while being part of a team that is pivotal in shaping the future of support operations in the UK. With competitive remuneration and the chance to work on high-impact projects in a remote setting, this role offers a unique opportunity to make a meaningful difference in a rapidly expanding company.
Contact Details:
SR2 | Socially Responsible Recruitment | Certified B Corporation™ Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in application support. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your experience with tools like Jira or ServiceNow. Share specific examples of how you've tackled incidents and improved processes.
✨Tip Number 3
Prepare for technical questions! Brush up on your SQL knowledge and be ready to troubleshoot common issues. Employers love candidates who can think on their feet and solve problems in real-time.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about building a strong support team, so show us what you’ve got!
We think you need these skills to ace Application Support Engineer in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience with application support, incident management, and any relevant tools like Jira or ServiceNow. We want to see how you fit into our vision!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your problem-solving skills and any experience with high-impact environments.
Showcase Your Technical Skills:Since this role involves technical support, be sure to mention your basic SQL knowledge and familiarity with web applications. We love seeing candidates who can demonstrate their troubleshooting capabilities and understanding of SLA environments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our growing team!
How to prepare for a job interview at SR2 | Socially Responsible Recruitment | Certified B Corporation™
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around application support and incident management. Familiarise yourself with tools like Jira and ServiceNow, as well as basic SQL queries. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in the past. Think about specific incidents where you identified patterns in recurring problems and contributed to long-term fixes. This will demonstrate your analytical thinking and ability to improve processes.
✨Communicate Clearly and Effectively
Since this role involves supporting users and collaborating with technical teams, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you convey your problem-solving process effectively.
✨Understand the Business Impact
Research the company and its clients, especially in regulated environments. Be prepared to discuss how application support plays a critical role in business operations. Showing that you understand the high stakes involved will set you apart as a candidate who is genuinely invested in the role.
