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For Companies At a Glance
- Tasks: Lead a major CRM and digital transformation programme, driving strategy and delivery.
- Company: A nationally recognised organisation focused on customer experience and data maturity.
- Benefits: Competitive salary of circa £135,000 plus benefits and potential for multi-year extension.
- Other info: Join a dynamic environment with opportunities to influence at executive and board levels.
- Why this job: Shape the future of technology and data use in a high-impact transformation initiative.
- Qualifications: Proven experience in large-scale CRM transformations and exceptional stakeholder management skills.
The predicted salary is between 135000 - 135000 £ per year.
A nationally recognized organization is seeking an experienced Programme Director to lead a major enterprise-wide Customer & Income Management transformation programme. This is a high-profile leadership opportunity focused on modernizing customer journeys, CRM platforms, and data-driven decision-making across the organisation. The programme is already live and now requires a senior transformation leader who can bring structure, governance, momentum, and executive alignment to the next phase of delivery.
The Opportunity
- You’ll act as the single accountable leader for a large-scale CRM and technology-enabled transformation programme, owning:
- Strategy
- Delivery
- Governance
- Stakeholder engagement at Exec & Board level
This role requires someone who can balance strategic vision with operational delivery discipline — bringing together technology, people, process, and culture behind a clear transformation roadmap.
What they’re looking for
- Proven experience leading large-scale CRM and technology transformation programmes
- Track record delivering £10m+ enterprise programmes
- Strong technical credibility across CRM, data, and digital transformation
- Exceptional executive stakeholder management and communication skills
- Ability to influence at Board and C-suite level
- Strong governance, delivery control, and programme structuring experience
- Experience driving behavioural and cultural change alongside technology transformation
This is not a role for a purely strategic transformation consultant or a delivery-only PM. They need someone who can combine:
- Executive presence
- Storytelling & influence
- Technical understanding
- Delivery rigor
Why this role stands out
- This is one of the organisation’s most critical transformation initiatives, with direct impact on:
- Customer experience
- Data maturity
- Long-term organisational sustainability
You’ll be joining during a major evolution in how technology, product, and data are used to drive strategic outcomes — with genuine opportunity to shape the future direction of the programme and broader operating model. Ideal for a senior Programme Director who thrives in complex environments and enjoys bringing clarity, structure, and momentum to high-impact transformation programmes.
Interested? Please get in touch for a confidential conversation.
Program Director - CRM, Data & Digital Transformation in London employer: SR2 | Socially Responsible Recruitment | Certified B Corporation™
Contact Detail:
SR2 | Socially Responsible Recruitment | Certified B Corporation™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Director - CRM, Data & Digital Transformation in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Programme Director role. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Prepare for those interviews by practising your storytelling skills. You want to showcase your experience in leading large-scale CRM transformations and how you've influenced stakeholders at the executive level. Make it engaging and memorable!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you note to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your professionalism.
✨Tip Number 4
Check out our website for the latest job openings. We often have roles that match your skills and experience, and applying directly through us can give you a better chance of landing that dream job!
We think you need these skills to ace Program Director - CRM, Data & Digital Transformation in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Programme Director. Highlight your experience with CRM and technology transformations, and don’t forget to showcase your leadership skills and stakeholder management prowess.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell your story. Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've led similar programmes and the impact you’ve made in previous positions.
Showcase Your Technical Credibility: Since this role requires strong technical understanding, make sure to include any relevant certifications or projects that demonstrate your expertise in CRM, data, and digital transformation. We want to see that you can walk the talk!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at SR2 | Socially Responsible Recruitment | Certified B Corporation™
✨Know Your Stuff
Make sure you’re well-versed in CRM systems, data management, and digital transformation. Brush up on the latest trends and technologies in these areas, as well as the specific challenges the organisation might face. This will help you demonstrate your technical credibility during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading large-scale transformation programmes. Be ready to discuss how you've successfully managed stakeholders at the executive level and how you’ve driven cultural change alongside technology initiatives. This will show that you can balance strategic vision with operational delivery.
✨Engage with Storytelling
Practice telling compelling stories about your past experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will not only make your answers more engaging but also help you illustrate your influence and executive presence effectively.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the organisation’s goals and challenges. Inquire about their current CRM strategies or how they envision the future of customer experience. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.