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For Companies At a Glance
- Tasks: Lead a major CRM and digital transformation programme, driving strategy and delivery.
- Company: Join a nationally recognised organisation focused on modernising customer journeys.
- Benefits: Competitive salary, hybrid work model, and potential for long-term contract extension.
- Other info: Ideal for leaders who thrive in complex environments and enjoy driving change.
- Why this job: Make a real impact on customer experience and organisational sustainability.
- Qualifications: Proven experience in large-scale CRM transformations and strong stakeholder management skills.
The predicted salary is between 135000 - 135000 £ per year.
A nationally recognized organization is seeking an experienced Programme Director to lead a major enterprise-wide Customer & Income Management transformation programme. This is a high-profile leadership opportunity focused on modernizing customer journeys, CRM platforms, and data-driven decision-making across the organisation. The programme is already live and now requires a senior transformation leader who can bring structure, governance, momentum, and executive alignment to the next phase of delivery.
The Opportunity
You’ll act as the single accountable leader for a large-scale CRM and technology-enabled transformation programme, owning:
- Strategy
- Delivery
- Governance
- Stakeholder engagement at Exec & Board level
This role requires someone who can balance strategic vision with operational delivery discipline — bringing together technology, people, process, and culture behind a clear transformation roadmap.
What they’re looking for
- Proven experience leading large-scale CRM and technology transformation programmes
- Track record delivering £10m+ enterprise programmes
- Strong technical credibility across CRM, data, and digital transformation
- Exceptional executive stakeholder management and communication skills
- Ability to influence at Board and C-suite level
- Strong governance, delivery control, and programme structuring experience
- Experience driving behavioural and cultural change alongside technology transformation
This is not a role for a purely strategic transformation consultant or a delivery-only PM. They need someone who can combine:
- Executive presence
- Storytelling & influence
- Technical understanding
- Delivery rigor
Why this role stands out
This is one of the organisation’s most critical transformation initiatives, with direct impact on:
- Customer experience
- Data maturity
- Long-term organisational sustainability
You’ll be joining during a major evolution in how technology, product, and data are used to drive strategic outcomes — with genuine opportunity to shape the future direction of the programme and broader operating model. Ideal for a senior Programme Director who thrives in complex environments and enjoys bringing clarity, structure, and momentum to high-impact transformation programmes.
Interested? Please get in touch for a confidential conversation.
Program Director - CRM, Data & Digital Transformation in City of London employer: SR2 | Socially Responsible Recruitment | Certified B Corporation™
Contact Detail:
SR2 | Socially Responsible Recruitment | Certified B Corporation™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Director - CRM, Data & Digital Transformation in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Programme Director role.
✨Tip Number 2
Prepare for interviews by researching the company’s current CRM and digital transformation initiatives. Show them you’re not just another candidate; you’re someone who understands their challenges and can bring real value to the table.
✨Tip Number 3
Practice your storytelling skills! When discussing your past experiences, frame them in a way that highlights your strategic vision and operational delivery. Make sure to showcase how you've influenced stakeholders at the executive level.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare and stand out. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Program Director - CRM, Data & Digital Transformation in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Programme Director. Highlight your experience with CRM and technology transformations, and don’t forget to showcase your leadership skills and successful project deliveries.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell your story. Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've driven change and engaged stakeholders at the executive level.
Showcase Your Technical Credibility: Since this role requires strong technical understanding, be sure to include any relevant certifications or experiences that demonstrate your expertise in CRM, data, and digital transformation. We want to see your technical chops!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at SR2 | Socially Responsible Recruitment | Certified B Corporation™
✨Know Your Stuff
Make sure you’re well-versed in CRM, data, and digital transformation. Brush up on the latest trends and technologies in these areas, as well as any specific tools or platforms mentioned in the job description. This will help you demonstrate your technical credibility during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience leading large-scale transformation programmes. Focus on your ability to balance strategic vision with operational delivery. Be ready to discuss how you've engaged stakeholders at the executive level and influenced decision-making in previous roles.
✨Master the Art of Storytelling
Practice articulating your experiences in a compelling way. Use storytelling techniques to convey your journey through past projects, focusing on challenges faced, solutions implemented, and the impact of your work. This will help you connect with the interviewers and showcase your executive presence.
✨Prepare for Cultural Change Discussions
Since this role involves driving behavioural and cultural change, think about how you've successfully navigated similar challenges in the past. Be prepared to discuss strategies you've used to foster a positive culture during technology transformations, as this will be crucial for the organisation's success.