At a Glance
- Tasks: Lead application support for a critical system, driving performance and service improvements.
- Company: Join a top consultancy in the UK with a focus on innovation.
- Benefits: Remote work, competitive pay, and opportunities for professional growth.
- Other info: Dynamic remote role with a focus on continuous improvement.
- Why this job: Make a real impact by optimising support processes and enhancing user experience.
- Qualifications: Experience in application support leadership and process improvement required.
The predicted salary is between 45000 - 55000 £ per year.
SR2 is supporting a consultancy client who are seeking an Application Support Lead to take ownership of support, performance, and service improvement for a business-critical system (CIMS). This role will focus on ensuring stable, reliable operations while driving continuous improvement in support processes, communication, and service performance. You’ll work closely with users, technical teams, and stakeholders to implement best practice support processes and deliver a transparent, effective application support function.
Responsibilities
- Assess, monitor, and improve delivery performance of the CIMS product
- Review and optimise the application support process, ensuring faster ticket resolution and improved user communications
- Define and establish a stable maintenance schedule for the system
- Align support processes to industry best practice for application management
- Implement monitoring and feedback mechanisms to continually measure and improve service performance
Skills/Experience
- Strong experience in application support leadership or service delivery roles
- Proven track record of process improvement and driving measurable performance gains
- Familiar with incident management, problem management, and ITIL best practice
- Skilled at stakeholder communication and managing user expectations
- Experience setting up monitoring, reporting, and metrics for support performance
- Proactive, delivery-focused, and able to work independently to embed improvements
The Details
- 6 months initially
- Remote based
Please apply with a copy of your CV and Emma from SR2 will contact potential candidates regarding next steps.
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Information Technology
Industries: IT Services and IT Consulting
Application Support Lead employer: SR2 | Socially Responsible Recruitment | Certified B Corporation™
At SR2, we pride ourselves on being an exceptional employer, offering a collaborative work culture that empowers our employees to thrive. As an Application Support Lead, you will have the opportunity to work with top consultants in the UK, driving meaningful improvements in application support processes while enjoying flexible remote working arrangements. We are committed to your professional growth, providing continuous learning opportunities and a supportive environment that values innovation and excellence.
Contact Details:
SR2 | Socially Responsible Recruitment | Certified B Corporation™ Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Application Support Lead role. You never know who might have the inside scoop on a great opportunity.
✨Tip Number 2
Prepare for those interviews by brushing up on your application support knowledge. Be ready to discuss your experience with process improvement and how you've driven performance gains in past roles. We want you to shine!
✨Tip Number 3
Don’t just wait for job alerts! Actively search for roles on our website and apply directly. This shows initiative and can set you apart from other candidates who are just waiting for opportunities to come to them.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and interested.
We think you need these skills to ace Application Support Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Application Support Lead role. Highlight your experience in application support leadership and any process improvement initiatives you've led. We want to see how your skills align with what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics to demonstrate how you’ve improved service performance or reduced ticket resolution times. This will help us see the impact you've made in previous roles.
Be Clear and Concise:When writing your application, keep it clear and concise. Avoid jargon unless it's relevant to the role. We appreciate straightforward communication, so make it easy for us to understand your qualifications and experiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at SR2 | Socially Responsible Recruitment | Certified B Corporation™
✨Know Your CIMS Inside Out
Before the interview, make sure you understand the CIMS product thoroughly. Familiarise yourself with its functionalities, common issues, and how it integrates with other systems. This will not only show your technical knowledge but also your commitment to the role.
✨Showcase Your Process Improvement Skills
Be ready to discuss specific examples of how you've improved application support processes in the past. Highlight measurable outcomes, such as reduced ticket resolution times or enhanced user satisfaction. This will demonstrate your ability to drive performance gains.
✨Communicate Like a Pro
Since stakeholder communication is key for this role, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've managed user expectations and communicated effectively with technical teams in previous roles.
✨Prepare Questions About Best Practices
Think of insightful questions regarding industry best practices for application management and support processes. This shows that you're not just interested in the role, but also in contributing to the company's continuous improvement efforts.
