At a Glance
- Tasks: Resolve technical incidents and provide hardware/software support in a secure environment.
- Company: Join a leading tech firm focused on critical technology services.
- Benefits: Competitive daily rate, structured shifts, and hands-on experience.
- Other info: On-site role with a unique 4 days on, 4 days off schedule.
- Why this job: Make a difference in a dynamic role with real-world impact.
- Qualifications: Experience in technical support and strong problem-solving skills.
The predicted salary is between 34200 - 41800 £ per year.
- Technical Support Engineer - SC & NPPV3
- Inside IR35, £320 per day
- Hursley (on-site) - 4 days on, 4 days off
- ASAP Start - 6-month rolling
We are recruiting a Technical Support Engineer to maintain services within a secure, business-critical technology environment.
The role covers incident resolution, hardware and software support, equipment maintenance, and operational quality.
Applicants must be available for a rotating 12-hour day and night shift pattern.
Shift pattern
Four days on, four days off, covering 07:00-19:00 and 19:00-07:00. This role is fully site-based in Hursley and does not offer remote or hybrid working.
- Role responsibilities
- Receive, assess and resolve technical incidents, service requests and changes.
- Manage an assigned ticket queue and complete work within agreed service levels.
- Record accurate ticket updates and keep users informed of progress.
- Resolve issues ranging from password resets and desktop faults to complex server queries.
- Escalate incidents to third-line teams when additional technical input is required.
- Build and rebuild desktop PCs and laptops using approved software images.
- Diagnose hardware faults and install repairs, replacements and upgrades.
- Work with third-line technical delivery, development, project and operational teams.
- Key experience and requirements
- Experience in a service desk, desktop support, infrastructure support or similar technical role.
- Working knowledge of desktop and laptop hardware, operating systems and software deployment.
- Experience using an IT service-management or ticketing platform.
- Ability to investigate technical issues, identify causes and implement appropriate resolutions.
- Clear written and verbal communication skills.
- Ability to prioritise work and manage tickets against defined service levels.
- Experience working within structured processes and controlled technical environments.
- Current SC and NPPV3 clearance, or eligibility to obtain both, including at least five years of continuous UK residency.
Technical Support Engineer in Winchester employer: SR2 REC LTD
At SR2 Consulting, we pride ourselves on being an exceptional employer that values expertise and innovation in the fast-evolving payments landscape. Our collaborative work culture fosters professional growth through engaging projects with leading financial institutions, offering employees the chance to make a significant impact while advancing their careers. With a focus on meaningful engagements and a commitment to employee development, we provide a unique opportunity for Payments Consultants to thrive in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Winchester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like SR2 REC LTD.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like SR2 REC LTD. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Technical Support Engineer in Winchester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to SR2 REC LTD.
How to prepare for a job interview at SR2 REC LTD
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in SR2 REC LTD's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services SR2 REC LTD offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
