At a Glance
- Tasks: Provide hands-on technical support in a secure government environment.
- Company: Join a stable, long-term government programme with a close-knit team.
- Benefits: Competitive daily rate, long-term engagement, and a chance to work on live systems.
- Other info: Work rotating shifts in a dynamic environment with strong career continuity.
- Why this job: Make a real impact while developing your technical skills in a secure setting.
- Qualifications: Experience in technical support and active SC/NPPV3 clearance required.
The predicted salary is between 104000 - 117000 £ per year.
We are currently recruiting for a number of Duty Technicians to support a highly secure government environment within a long-term programme of work.
This is a hands-on operational support role working within a close-knit technical team, supporting live systems, users, and operational infrastructure in a secure environment. The role involves incident management, technical troubleshooting, hardware support, and coordination with wider engineering and delivery teams.
This is an excellent opportunity for someone looking for a stable, long-term engagement with strong continuity of work.
Key Responsibilities- Handling incoming technical support incidents, requests, and changes
- Managing support queues and progressing tickets through to resolution
- Troubleshooting issues ranging from password resets to server-related queries
- Escalating complex issues to 3rd line support teams where required
- Supporting software builds and rebuilds on laptops and PCs
- Diagnosing hardware faults and carrying out upgrades
- Working closely with engineering, development, and project teams
- Maintaining strong communication with users throughout incident resolution
- Previous experience within a technical support / service desk environment
- Strong troubleshooting and problem-solving capability
- Comfortable working within a shift-based operational support environment
- Experience supporting users and systems within secure or regulated environments
- Active transferable SC and NPPV3 clearance
- 5 years continuous UK residency
This role is fully on-site and requires candidates comfortable working rotating day and night shifts.
If this aligns with your experience, please apply for further details.
Duty Technician in Southampton employer: SR2 REC LTD
Join a dynamic and supportive team as a Duty Technician in the South of England, where you will play a crucial role in maintaining secure government operations. Our company fosters a collaborative work culture that prioritises employee growth and development, offering long-term engagement opportunities with competitive rates and a structured shift pattern that promotes work-life balance. With a focus on technical excellence and a commitment to your professional journey, we provide a unique environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Technician in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech field, especially those who have experience in secure environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to share specific examples of how you've resolved technical issues in the past, especially in high-pressure situations.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with potential employers, let them know why you're excited about working in a secure government environment and how you can contribute to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Duty Technician in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in technical support and incident management. We want to see how your skills match the requirements for the Duty Technician role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience in secure environments and how you handle technical challenges. We love a good story that connects your background to our needs.
Show Off Your Communication Skills:Since this role involves maintaining strong communication with users, make sure to highlight your ability to explain technical issues clearly. We appreciate candidates who can bridge the gap between tech and non-tech folks!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at SR2 REC LTD
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to support incidents and troubleshooting. Be ready to discuss specific examples from your past experience where you've successfully resolved issues, especially in a secure environment.
✨Understand the Shift Dynamics
Since this role involves rotating shifts, be prepared to talk about your flexibility and how you manage working different hours. Highlight any previous experience in shift-based roles to show you're comfortable with the demands of the job.
✨Showcase Your Communication Skills
Strong communication is key in this role, especially when liaising with users and other teams. Think of examples where you've effectively communicated technical information to non-technical users or collaborated with colleagues to resolve issues.
✨Familiarise Yourself with Security Clearance
Since active SC and NPPV3 clearance is essential, be ready to discuss your clearance status and any relevant experiences in regulated environments. This will demonstrate your understanding of the importance of security in the role.
