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For Companies At a Glance
- Tasks: Lead a team to deliver critical services for a UK Government customer.
- Company: Join a dynamic team in Cheltenham with a focus on operational excellence.
- Benefits: Competitive day rate, outside IR35, and opportunities for professional growth.
- Why this job: Make a real impact in a high-stakes environment while working with skilled engineers.
- Qualifications: Experience in managed services and strong leadership skills required.
- Other info: Active eDV clearance is mandatory; enjoy a collaborative and secure work atmosphere.
Location: Cheltenham (Primary) with occasional travel to other customer sites
Rate: £500-p/d - potentially higher for the perfect candidate
Contract: 6 months
IR35: Outside IR35
Clearance: eDV Clearance required
About the Role
We are seeking an experienced Service Manager to manage the delivery of a critical Cross Domain Service for a UK Government customer. Based primarily on-site in Cheltenham, you will lead a team of up to 10 engineers and act as the primary on-site representative, working closely with customer stakeholders and third-party suppliers. You will be responsible for the day-to-day management of the service, ensuring operational excellence, high customer satisfaction, and continuous service improvement.
Key Responsibilities
- Manage and lead a team of up to 10 engineers supporting the cross-domain system
- Own incident management, ensuring timely response and effective resolution
- Oversee problem investigations and agree appropriate mitigation actions
- Act as the main point of contact between the customer, internal teams, and other suppliers
- Contribute to configuration and asset management processes
- Ensure continuous delivery of updates across test, reference, and production environments
- Share product upgrade and roadmap information with customer stakeholders
- Provide regular service reports, including SLA and KPI performance
- Monitor customer satisfaction and propose actions to address any issues
- Act as a senior escalation point for customer concerns
- Ensure the managed service integrates effectively with customer processes and tooling
- Support internal stakeholders with commercial proposals and negotiations when required
- Identify and report commercial opportunities
- Work closely with Agile Delivery Managers to ensure smooth alignment between service delivery and project work
Required Skills & Experience
- Proven experience delivering managed services to public sector or government customers
- Strong leadership and people management skills
- Excellent written and verbal communication skills
- Proactive, adaptable, and customer-focused approach
- Familiarity with ITSM frameworks such as ITIL and ISO 20000
- Experience with Service Integration and Management (SIAM)
- Active eDV clearance (mandatory)
This is a high-impact role supporting a mission-critical government service, offering a competitive day rate, outside IR35 status, and the opportunity to work with highly skilled engineering teams in a secure environment.
Service Delivery Manager (eDV Cleared) in Cheltenham employer: SR2 REC LTD
Contact Detail:
SR2 REC LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager (eDV Cleared) in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with government contracts. They might know about openings or can refer you directly, which always gives you a leg up.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their mission and how your skills as a Service Delivery Manager can contribute to their goals. Tailor your responses to show you're the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be just what you’re looking for. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers.
We think you need these skills to ace Service Delivery Manager (eDV Cleared) in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience with managed services, especially in public sector environments, and showcase your leadership skills. We want to see how you’ve made an impact in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your familiarity with ITSM frameworks and your proactive approach to customer satisfaction. Let us know what excites you about working with us!
Showcase Your Communication Skills: Since excellent written and verbal communication is key for this role, make sure your application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at SR2 REC LTD
✨Know Your Stuff
Make sure you brush up on your knowledge of ITSM frameworks like ITIL and ISO 20000. Be ready to discuss how you've applied these in past roles, especially in a public sector context. This shows you're not just familiar with the terms but can actually implement them effectively.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll be leading a team of engineers. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you handle challenges. Highlight any specific instances where you improved team performance or customer satisfaction.
✨Communicate Clearly
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. You might be asked to explain complex technical issues to non-technical stakeholders, so being able to simplify your language will be a big plus.
✨Be Customer-Focused
Demonstrate your proactive and adaptable approach by sharing examples of how you've put customers first in previous roles. Discuss how you've monitored customer satisfaction and taken action to resolve issues. This will show that you understand the importance of maintaining strong relationships with clients.
