At a Glance
- Tasks: Lead technical support for IT systems, tackling complex issues and ensuring smooth operations.
- Company: Join a forward-thinking tech team in Bedford with a focus on innovation.
- Benefits: Competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
- Why this job: Make a real difference in IT security and support cutting-edge technology.
- Qualifications: Experience with Windows, Linux, VMware, and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
- Department: Digital and Technology
- Reports to: Head of Digital and Technology
- Grade: Contractor
- Direct reports: 0
- Date: July 2026
Key Purpose of the Job
An experience 3rd line IT engineer is required on a temporary basis to be the senior technical lead of ARA's operational IT due to long term absences, the engineer will have experience of providing technical leadership (not line management) to a small group of IT engineers and deal with technical escalations and problems across our Windows, Linux, Cisco, Dell and VMWare estate.
Key Responsibilities
- Administration and 3rd line support of Networks
- Administration and 3rd line support of Servers
- Investigating and addressing technology risks and issues on the network
- Maintaining and upgrading systems to remain in compliance against policy
- Support of backend applications
- Server and communication room remediation including cabling, UPS device installation/configuration.
- Patching and logging data cabling
- Engage supplier to address support issues
- Designing, implementing, managing a solution to mitigate ransomware attacks.
Needs to Do
- Incident, problem and change management
- Current state analysis of the IT/OT Systems
- Produce designs and supporting documentation for the development of new IT/OT services
- Administer and maintain backup and restore services
- Ensure patching is implemented in line with policy and best practice (Cyber Essentials & NCSC)
- Monitoring of firewalls, servers and applications
- Administration of Hyper Visors, Windows Servers & Linux Servers
- Supporting service delivery activities by providing systems deployment and trouble shooting support.
- Designing and performing tests for the functionality, performance and manageability of IT services to support service transition activities.
- Ensure IT processes and procedures are applied adhered to. Ensuring that all system and operating documentation and knowledge based articles are up to date and properly utilised.
- Comply with company Health and Safety procedures and standards.
- Carry out any other duties which may be required in order to facilitate the efficient and effective running of the department as requested by the IT Manager or Head of Digital & Technology.
Needs to Know
Essential
- Windows server experience (designing, configuring, managing)
- Linux server experience (designing, configuring, managing)
- VMware experience (designing, configuring, managing)
- Networking experience (Switches, Firewalls, Proxies, VPN's as a minimum, ideally Cisco, Palo Alto and Barracuda devices)
- Experience and knowledge of Secure by Design, Zero Trust and Cyber Essentials
- Relevant certification in network and / or server management such as MCSE, CCNA, VMware certification, etc
- SC security clearance
- Experience in using IT Service Management tooling such as Managed Engine, Service Now, or similar.
Desirable
- Degree in IT
- ITIL foundation
- Experience with JIRA / Confluence
- Defence IT or other Critical National Infrastructure system design, up to and including UK SECRET (experience of working to Secure by Design principles).
Needs to Be
- Someone with excellent customer service and problem-solving skills
- Someone with the ability to use, understand and interpret the best practice, policies and procedures to ensure compliance
- Someone who is able to use their experience and knowledge to constructively challenge others for a better outcome
- Team player who can promote team working
- Focused on IT security
- Encourages sharing of knowledge and expertise
- Able to work under little to no supervision
- To keep updated on IT & Cyber Security developments
Key Relationships
- ARA members of staff
- Third party IT support staff
- Falconworks and other BAE IT and Cyber teams
Measures of Performance
- Incidents, changes and project tasks updated and closed in IT Service Management and Project Management task tooling
- User feedback
- Service availability
- #J-18808-Ljbffr
3Rd Line It Support Engineer in Bedford employer: SR2 REC LTD
At SR2 Consulting, we pride ourselves on being an exceptional employer that values expertise and innovation in the fast-evolving payments landscape. Our collaborative work culture fosters professional growth through engaging projects with leading financial institutions, offering employees the chance to make a significant impact while advancing their careers. With a focus on meaningful engagements and a commitment to employee development, we provide a unique opportunity for Payments Consultants to thrive in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land 3Rd Line It Support Engineer in Bedford
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at SR2 REC LTD that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace 3Rd Line It Support Engineer in Bedford
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at SR2 REC LTD, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at SR2 REC LTD can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at SR2 REC LTD will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at SR2 REC LTD
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at SR2 REC LTD. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at SR2 REC LTD.
