User Researcher - Government Digital Services
Inside IR35: £425-£450 per day
Predominantly remote - ad hoc travel to London and Leeds
ASAP - until the end of March 2027 initially
We are looking for an experienced User Researcher to support complex digital services across major public-sector health and education programmes. Working within multidisciplinary teams, you will plan and deliver research throughout the service lifecycle, building a strong evidence base around user needs and ensuring findings directly inform product, design and delivery decisions.
Role responsibilities
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Plan and deliver user research across discovery, alpha, beta and live service environments.
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Select appropriate qualitative and quantitative research methods based on programme needs.
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Conduct research with service users, professionals and internal stakeholders.
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Analyse findings and translate evidence into clear, actionable recommendations.
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Work with product managers, designers, delivery professionals and technical teams to embed user needs.
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Present research findings confidently to delivery teams and senior stakeholders.
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Maintain user-needs documentation and contribute to research repositories.
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Ensure research is inclusive, ethical and accessible to participants with varied needs.
Key experience and requirements
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Strong hands-on user research experience within complex digital-service environments.
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Previous experience working on UK government or wider public-sector programmes.
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Good knowledge of GDS standards and user-centred design principles.
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Experience applying a range of qualitative research methods across different delivery phases.
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Ability to turn detailed research findings into practical recommendations for multidisciplinary teams.
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Strong stakeholder engagement, facilitation and research-playback skills.
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Experience within health, education or another complex public-service environment would be beneficial.
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Availability for ad hoc travel to London and Leeds when required.
User Researcher in London employer: SR2 Careers
Join a forward-thinking company that values innovation and collaboration, offering a dynamic work culture where your contributions directly impact large-scale IT and digital transformation projects. With a strong focus on employee growth, you will have access to continuous professional development opportunities while enjoying the flexibility of hybrid working in the vibrant city of London. This role not only provides competitive compensation but also places you at the forefront of cutting-edge technology initiatives, making it an exciting and rewarding place to advance your career.
