Lead Service Designer - Government Digital Services
Inside IR35: Up to £550 per day
Predominantly remote - travel to Leeds approximately 1-2 times per month
ASAP - 6 months, extension expected
We are looking for an experienced Lead Service Designer to shape a complex digital service within a major public-sector programme. You will take a service-wide view of user journeys, operational processes and supporting systems, identifying opportunities to create a more joined-up and accessible experience. Working within a multidisciplinary team, you will lead service-design activity across the delivery lifecycle and ensure decisions are grounded in user needs and government digital standards.
Role responsibilities
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Lead service-design activity across discovery, alpha and beta phases.
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Map end-to-end user journeys, operational processes, systems and service dependencies.
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Create service blueprints that connect front-stage user experiences with supporting processes.
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Identify service gaps, pain points and opportunities for improvement.
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Plan and facilitate workshops with users, stakeholders and multidisciplinary teams.
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Work closely with User Research, Product, Content, Interaction Design and Delivery colleagues.
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Translate research and operational insight into clear service concepts and recommendations.
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Support alignment with the GDS Service Standard and preparation for service assessments.
Key experience and requirements
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Extensive Service Design experience within UK government digital programmes.
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Strong knowledge of GDS standards, service phases and user-centred design practices.
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Experience leading service-design work through discovery, alpha and beta.
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Advanced journey-mapping, service-blueprinting and systems-thinking capabilities.
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Strong workshop facilitation and stakeholder-engagement skills.
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Experience working within agile multidisciplinary teams on complex digital services.
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Ability to communicate service challenges and recommendations to senior stakeholders.
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Availability to travel to Leeds approximately 1-2 times per month.
Lead Service Designer in Leeds employer: SR2 Careers
Join a forward-thinking company that values innovation and collaboration, offering a dynamic work culture where your contributions directly impact large-scale IT and digital transformation projects. With a strong focus on employee growth, you will have access to continuous professional development opportunities while enjoying the flexibility of hybrid working in the vibrant city of London. This role not only provides competitive compensation but also places you at the forefront of cutting-edge technology initiatives, making it an exciting and rewarding place to advance your career.
