At a Glance
- Tasks: Solve technical issues and maintain Linux systems while supporting customers.
- Company: Join Squiz, a dynamic company focused on innovative tech solutions.
- Benefits: Enjoy flexible work options with a hybrid model and great corporate perks.
- Why this job: Be part of a collaborative team that values problem-solving and customer satisfaction.
- Qualifications: 3-5 years of Linux troubleshooting experience and familiarity with various technologies required.
- Other info: Must be willing to participate in an on-call rota and pass security checks.
The predicted salary is between 36000 - 60000 £ per year.
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Technical Support Engineer(Linux Sys Admin), Edinburgh
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Client:
Squiz
Location:
Edinburgh, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
841dd5e79da4
Job Views:
5
Posted:
02.06.2025
Expiry Date:
17.07.2025
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Job Description:
We are looking for a Technical Support Engineer (Linux) to join our Support Organisation here at Squiz. You would come from either a technical support or deployments background.We’re seeking a proactive and enthusiastic problem solver to resolve complex technical issues whilst maintaining a good customer focus.
For this role, we ask that can demonstrate
- 3-5 years of troubleshooting skills on Linux based systems
- Autonomy in fault finding
- Experience working in major or critical incidents.
You should have a strong background in as many of the following technologies
- Linux (Preferably Fedora/EL flavours of Linux)
- Revision/Configuration Control(SVN, Puppet4, Git/Gitlab)
- Server Monitoring(Nagios, Grafana, Thousand Eyes)
- Networking(DNS, Firewalls, Routing)
Nice to haves:
- Cloud based deployments
- AWS
- Docker
- Terraform
- Cloudflare
What you would do:
- Solving technical problems our customers have with their existing systems
- Building and installing new infrastructure, servers and machines, as well as maintenance of current infrastructure (vms servers (application & data), hosted systems, SAAS
- Troubleshooting and root cause analysis of key projects
- Working with the product team to migrate systems to SaaS
- Maintaining servers in AWS
- Suggesting and working on ways to improve our support environment
Note: Passing a Police check and/or security clearance may be required.
Location: Edinburgh (with ability to access the office 1-2 times per week)
There is an expectation that successful candidates would be willing to work as part of an on-call rota.
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Technical Support Engineer(Linux Sys Admin) employer: Squiz
Contact Detail:
Squiz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer(Linux Sys Admin)
✨Tip Number 1
Familiarise yourself with the specific Linux distributions mentioned in the job description, such as Fedora and EL flavours. Having hands-on experience or projects that showcase your skills with these systems can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills by simulating common technical issues that users might face. This will not only prepare you for potential interview questions but also demonstrate your proactive problem-solving abilities.
✨Tip Number 3
Network with current or former employees of Squiz on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific challenges faced in the Technical Support Engineer role.
✨Tip Number 4
Stay updated on the latest trends and technologies related to server monitoring and cloud deployments. Being knowledgeable about tools like Nagios, Grafana, AWS, and Docker will show your commitment to continuous learning and improvement.
We think you need these skills to ace Technical Support Engineer(Linux Sys Admin)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Linux systems, troubleshooting skills, and any relevant technologies mentioned in the job description. Use specific examples to demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your problem-solving abilities and how your background aligns with the requirements of the Technical Support Engineer position.
Highlight Relevant Experience: In your application, emphasise your experience with server monitoring tools, configuration control, and networking. Be specific about your roles in past positions and how they relate to the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Squiz
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of complex technical issues you've resolved in the past. Highlight your approach to troubleshooting Linux systems and any tools you used, as this will demonstrate your hands-on experience.
✨Familiarise Yourself with Relevant Technologies
Make sure you understand the technologies mentioned in the job description, such as SVN, Puppet, Nagios, and AWS. Being able to speak confidently about these tools will show that you're not only qualified but also genuinely interested in the role.
✨Demonstrate Customer Focus
Since the role involves maintaining a good customer focus, prepare to share examples of how you've successfully communicated with clients or users in previous roles. Emphasise your ability to remain calm under pressure and your commitment to resolving issues efficiently.
✨Prepare for On-Call Scenarios
Understand the expectations around being part of an on-call rota. Be ready to discuss your availability and how you would handle critical incidents outside of regular hours, showcasing your dedication and reliability.