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- Tasks: Solve technical issues and maintain Linux systems while supporting customers.
- Company: Join Squiz, a dynamic company focused on innovative tech solutions.
- Benefits: Enjoy flexible working with remote options and a supportive team culture.
- Why this job: Be part of a collaborative environment that values problem-solving and innovation.
- Qualifications: 3-5 years in Linux troubleshooting; experience with cloud deployments is a plus.
- Other info: Must be willing to work on-call and pass security checks.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Technical Support Engineer (Linux) to join our Support Organisation here at Squiz. You would come from either a technical support or deployments background. We’re seeking a proactive and enthusiastic problem solver to resolve complex technical issues whilst maintaining a good customer focus.
For this role, we ask that you can demonstrate:
- 3-5 years of troubleshooting skills on Linux based systems
- Autonomy in fault finding
- Experience working in major or critical incidents
You should have a strong background in as many of the following technologies:
- Linux (Preferably Fedora/EL flavours of Linux)
- Revision/Configuration Control (SVN, Puppet4, Git/Gitlab)
- Server Monitoring (Nagios, Grafana, Thousand Eyes)
- Networking (DNS, Firewalls, Routing)
Nice to haves:
- Cloud based deployments (AWS, Docker, Terraform, Cloudflare)
What you would do:
- Solving technical problems our customers have with their existing systems
- Building and installing new infrastructure, servers and machines, as well as maintenance of current infrastructure (vms servers (application & data), hosted systems, SAAS)
- Troubleshooting and root cause analysis of key projects
- Working with the product team to migrate systems to SaaS
- Maintaining servers in AWS
- Suggesting and working on ways to improve our support environment
Note: Passing a Police check and/or security clearance may be required.
Location: Edinburgh (with ability to access the office 1-2 times per week). There is an expectation that successful candidates would be willing to work as part of an on-call rota.
Technical Support Engineer(Linux Sys Admin) employer: Squiz
Contact Detail:
Squiz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer(Linux Sys Admin)
✨Tip Number 1
Familiarise yourself with the specific Linux distributions mentioned in the job description, particularly Fedora and EL flavours. Having hands-on experience or projects that showcase your skills with these systems can set you apart during the interview.
✨Tip Number 2
Brush up on your troubleshooting techniques, especially for complex technical issues. Prepare to discuss specific examples from your past experiences where you successfully resolved critical incidents, as this will demonstrate your problem-solving abilities.
✨Tip Number 3
Get comfortable with the tools and technologies listed in the job description, such as SVN, Puppet4, Nagios, and AWS. Consider setting up a small project or lab environment to practice using these tools, which will give you practical insights to share during your discussions.
✨Tip Number 4
Network with current or former employees of Squiz, if possible. Engaging with them can provide valuable insights into the company culture and expectations, and they might even offer tips on how to stand out as a candidate.
We think you need these skills to ace Technical Support Engineer(Linux Sys Admin)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Linux systems, troubleshooting skills, and any relevant technologies mentioned in the job description. Use specific examples to demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your problem-solving abilities and how your background aligns with the requirements of the Technical Support Engineer position.
Highlight Relevant Experience: In your application, emphasise your experience with major incidents and fault finding. Include any specific projects or achievements that demonstrate your capability in handling complex technical issues.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Squiz
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of complex technical issues you've resolved in the past. Highlight your experience with Linux systems and how you approached fault finding, as this will demonstrate your problem-solving abilities.
✨Familiarise Yourself with Relevant Technologies
Make sure you understand the technologies mentioned in the job description, such as SVN, Puppet, Nagios, and AWS. Being able to speak confidently about these tools will show that you're not only qualified but also genuinely interested in the role.
✨Emphasise Customer Focus
Since the role involves maintaining a good customer focus, prepare to share examples of how you've successfully interacted with customers in previous roles. Discuss how you prioritised their needs while solving technical problems.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle major incidents or critical situations. Think through potential scenarios you might face in the role and how you would approach them, demonstrating your calmness under pressure.
