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- Tasks: Help businesses optimise AI tools for seamless digital experiences and engage with stakeholders.
- Company: Squiz empowers organisations to enhance online services through a comprehensive Digital Experience Platform.
- Benefits: Enjoy flexible working, 30 days annual leave, and a £150 Healthy Lifestyle Allowance.
- Why this job: Join a diverse team that challenges the status quo and values work-life balance.
- Qualifications: Experience in consulting or digital advisory, excellent communication skills, and a passion for digital solutions.
- Other info: We celebrate diversity and encourage applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
2025 is all about growth here at Squiz and we are seeking a Digital Strategy Consultant to join our team. This role is focused on helping businesses optimise their use of our Conversation Search AI tool to deliver personalised, seamless, and impactful digital experiences across various touch points. As a strategic, collaborative, and technical expert, you will bridge the gap between customer needs, content, and the capabilities of AI, ensuring that our customers fully leverage the platform’s potential.
You will help customers unlock the next wave of digital experience through conversational search. Guide organizations in rethinking how users discover, interact with, and engage content—shifting from static queries to natural, AI-driven dialogue. From strategy to implementation, enable teams to embed conversational intelligence into websites, commerce platforms, and customer support to drive relevance, retention, and results.
This role requires a combination of creative, strategic and analytical skills to facilitate stakeholder engagement workshops and define web solutions, recommendations and roadmaps for customers who are typically heads of digital, IT or web managers within large organisations.
The ideal candidate will have prior digital strategy (UX/DX etc), web agency or consulting experience in a similar role. You will have exceptional communication, relationship management and commercial skillsets with a focus on achieving the best outcomes for Squiz and our customers.
You will either already be consulting with clients how they can benefit from AI or have a very keen demonstrable passion or interest in AI. With a desire to bring that to a commercial setting.
About the role:
As a Digital Strategy Consultant you will be responsible for:
- Understanding and prioritising customer needs and pain points in relation to digital experience design, delivery and management
- Designing, planning and facilitating stakeholder engagement and discovery workshops
- Transforming big ambitions into clearly articulated and actionable roadmaps and presentations
- Identifying opportunities to leverage the Squiz Digital Experience Platform (DXP) capabilities (e.g AB testing, personalisation, portals, forms and data capture) and other tools within the customer’s wider ecosystem to improve their digital experiences
- Inspiring customers with opportunities to deliver industry-leading web solutions alongside a clear path to execution
- Identifying the resources, activities and technologies required to implement solutions (or proactively engaging with stakeholders to define this)
For this role, we ask that you have the following experience and traits:
- Previous consulting or digital advisory-related experience: consulting, design or digital agency
- Workshop design and facilitation from senior to operational stakeholders
- Demonstrate critical and strategic thinking capabilities
- Excellent written, verbal and visual communication skills (proficient in creating visually engaging PowerPoint or Google Slides presentations)
- Presence and professional presentation for customers
- Strong organizational skills and attention to detail
- Experience conducting research, surveys, or interviews, and gleaning insights from data
- Ability to steer cross-functional teams to achieve shared outcomes
- Able to work to deadlines and deliver high-quality work in a timely manner.
- Client management experience
- Pragmatism over purity
- Intellectual curiosity and solution-orientated approach
- Is passionate about digital solutions
- Commercial acumen helping to drive revenue and create opportunities
Nice to have:
- Experience working within or with government, higher education, telcos, financial services and utilities industries.
- Quantitative research and analysis experience.
- Familiarity using Customer Relationship Management (CRM) tools
- Experience preparing proposals, pitches and high-level quotes and estimates
Benefits
– Squiz Flex – Have flexibility as to where and how you work every day
– 30 days annual leave plus bank holidays
– 2 days of Compassionate Leave
– Paid Parental Leave
– Company Shutdown between Christmas Day and New Year’s Day
– Open Door Policy – No need to worry about chain of command here at Squiz
– £150 Annual Healthy Lifestyle Allowance
– Excellent Career Development Opportunities
Who we are:
Squiz empowers complex, service-driven organisations to leverage the power of digital and enhance the services they offer online.
Founded in 1998, Squiz grew alongside the rise of the internet. Over the years, we\’ve evolved from a web content management system into a comprehensive Digital Experience Platform (DXP), supporting our customers as they transition from content managers to experience creators.
Our Squiz DXP integrates content, search, data, and applications into a unified platform. To fully harness its potential, our customers collaborate with our digital experts to design tailored solutions and adapt to ever-changing needs.
Headquartered in Australia, we have teams and customers around the world, with offices in New Zealand, the United States, the United Kingdom, and Poland.
Why Squiz?
You\’ll work with some of the most intelligent and down-to-earth people you\’ll ever meet. We are a diverse team of passionate professionals who love challenging the status quo. Every day is different, but one thing that\’s constant is that we all love what we do.
We are deeply committed to flexibility because we understand that our people\’s success depends on maintaining a balanced life. With our flexible working policy will have the flexibility to choose where and how you work each day. Our goal is for you to work in a way that fosters productivity, efficiency, and positive outcomes, while also encouraging connection and collaboration.
Come as you are – \’We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with \”why?\” to really understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do. We also check our egos at door, we don\’t take ourselves too seriously and we have fun along the way.\’
We understand the effort it takes to apply for a role. We are committed to respond to each and every applicant, successful or not.
Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.
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Digital Strategy Consultant (DX/UX) - Conversational Search (AI) employer: Squiz
Contact Detail:
Squiz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Strategy Consultant (DX/UX) - Conversational Search (AI)
✨Tip Number 1
Familiarise yourself with the latest trends in conversational AI and digital experience design. Understanding how these technologies are shaping user interactions will help you engage more effectively during interviews and discussions.
✨Tip Number 2
Network with professionals in the digital strategy and AI fields. Attend industry events, webinars, or online forums to connect with potential colleagues and gain insights into what companies like Squiz are looking for in candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully facilitated stakeholder workshops or implemented digital strategies in previous roles. Real-world experiences can set you apart from other candidates.
✨Tip Number 4
Showcase your passion for AI and digital solutions by sharing relevant projects or initiatives you've been involved in. This could be through a portfolio or during conversations, demonstrating your commitment to the field.
We think you need these skills to ace Digital Strategy Consultant (DX/UX) - Conversational Search (AI)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital strategy, UX/DX, and consulting. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for AI and digital solutions. Share specific examples of how you've helped clients optimise their digital experiences and how your skills align with the responsibilities outlined in the job description.
Showcase Communication Skills: Since excellent communication is crucial for this role, consider including a section in your application that highlights your experience in creating presentations or facilitating workshops. Mention any tools you are proficient in, like PowerPoint or Google Slides.
Demonstrate Problem-Solving Abilities: Provide examples in your application that showcase your critical thinking and problem-solving skills. Discuss how you've identified customer needs and transformed them into actionable strategies, as this aligns with the core responsibilities of the position.
How to prepare for a job interview at Squiz
✨Showcase Your AI Passion
Make sure to express your enthusiasm for AI and how it can transform digital experiences. Share any relevant projects or experiences that demonstrate your interest and understanding of conversational search technologies.
✨Prepare for Stakeholder Engagement Scenarios
Since the role involves facilitating workshops, be ready to discuss your approach to engaging stakeholders. Think of examples where you've successfully navigated different perspectives and led discussions to achieve common goals.
✨Demonstrate Strategic Thinking
Be prepared to showcase your ability to think critically and strategically. Discuss how you would approach identifying customer needs and translating them into actionable roadmaps, using specific examples from your past experience.
✨Craft Engaging Presentations
As excellent communication skills are crucial, practice creating visually appealing presentations. Bring a sample of your work if possible, and be ready to explain how you tailor your messaging to different audiences.
