At a Glance
- Tasks: Help customers with enquiries via phone, email, and social media while troubleshooting issues.
- Company: Join a friendly, rapidly growing internet service business focused on customer experience.
- Benefits: Enjoy casual dress, flexitime, employee discounts, and a competitive salary.
- Other info: Flexible hours with full and part-time options; evening and weekend shifts required.
- Why this job: Be part of a team that makes customer interactions fun and engaging.
- Qualifications: Friendly attitude, good communication skills, and some tech knowledge preferred.
The predicted salary is between 24183 - 29557 £ per year.
We are looking for a customer service advisor to join our small and rapidly growing friendly internet service business. Your day-to-day responsibilities will include the following:
- Answering customer enquiries via the telephone
- Monitoring and responding to customer enquiries via email
- Monitoring and responding to customer enquiries via webchat / social media
- Liaising with wholesale network providers to deliver services to our customers
Enquiries of the following nature would be expected:
- Sales and product enquiries
- Taking orders from customers
- Installation bookings and triaging installation issues
- Billing and payment enquiries
- Troubleshooting technical issues with broadband and home networking
Squirrel is a customer focused organisation; we are all about delivering an excellent experience to our customers at all stages of the customer journey. We believe the ideal candidate would have the following skills:
- The ability to be friendly and fun with customers, breaking the usual scripted experiences of calling an internet service provider.
- The ability to understand and advise on which of our service packages are suitable for our customers in an engaging, helpful and dynamic way.
- The ability to understand how our internet services are delivered, and to be able to explain the process to customers so they know what to expect.
- The ability to troubleshoot installation and technical issues.
Whilst the role is not a technical role, a candidate with the following knowledge would be at an advantage:
- Understanding of different internet technologies such as ADSL, VDSL, GPON and P2P fibre
- Understanding of home networking, Wi-Fi and Mesh Wi-Fi systems
- Ability to troubleshoot networking, device and Wi-Fi issues.
The role is primarily working in the office with the option to work 1 day a week at your discretion. Full and part time candidates will be considered. Evening and weekend shifts will be required.
Benefits:
- Casual dress
- Company pension
- Employee discount
- Flexitime
- On-site parking
- Referral programme
- Competitive salary
Work Location: In person
Customer Training Support Advisor in Leicester employer: Squirrel Internet Ltd
At Squirrel, we pride ourselves on being a friendly and customer-focused internet service provider, offering a vibrant work culture that values each team member's contribution. Our employees enjoy flexible working hours, a casual dress code, and opportunities for personal growth within a rapidly expanding company. With a commitment to delivering exceptional customer experiences, we foster an environment where creativity and fun thrive, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Training Support Advisor in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Squirrel Internet Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Squirrel Internet Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Training Support Advisor in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Squirrel Internet Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Squirrel Internet Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Squirrel Internet Ltd!
How to prepare for a job interview at Squirrel Internet Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
