At a Glance
- Tasks: Help customers with enquiries via phone, email, and social media while troubleshooting issues.
- Company: Join a friendly and rapidly growing internet service business focused on customer experience.
- Benefits: Enjoy casual dress, flexitime, employee discounts, and a competitive salary.
- Other info: Flexible hours with full and part-time options available.
- Why this job: Be part of a team that values fun and friendly customer interactions.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 24183 - 29557 £ per year.
We are looking for a customer service advisor to join our small and rapidly growing friendly internet service business. Your day-to-day responsibilities will include the following:
- Answering customer enquiries via the telephone
- Monitoring and responding to customer enquiries via email
- Monitoring and responding to customer enquiries via webchat / social media
- Liaising with wholesale network providers to deliver services to our customers
Enquiries of the following nature would be expected:
- Sales and product enquiries
- Taking orders from customers
- Installation bookings and triaging installation issues
- Billing and payment enquiries
- Troubleshooting technical issues with broadband and home networking
Squirrel is a customer focused organisation; we are all about delivering an excellent experience to our customers at all stages of the customer journey. We believe the ideal candidate would have the following skills:
- The ability to be friendly and fun with customers, breaking the usual scripted experiences of calling an internet service provider.
- The ability to understand and advise on which of our service packages are suitable for our customers in an engaging, helpful and dynamic way.
- The ability to understand how our internet services are delivered, and to be able to explain the process to customers so they know what to expect.
- The ability to troubleshoot installation and technical issues.
Whilst the role is not a technical role, a candidate with the following knowledge would be at an advantage:
- Understanding of different internet technologies such as ADSL, VDSL, GPON and P2P fibre
- Understanding of home networking, Wi-Fi and Mesh Wi-Fi systems
- Ability to troubleshoot networking, device and Wi-Fi issues.
The role is primarily working in the office with the option to work 1 day a week at your discretion. Full and part time candidates will be considered. Evening and weekend shifts will be required.
Benefits:
- Casual dress
- Company pension
- Employee discount
- Flexitime
- On-site parking
- Referral programme
- Competitive salary
Work Location: In person
Customer Service Advisor - Training in Leicester employer: Squirrel Internet Ltd
At Squirrel, we pride ourselves on being a friendly and customer-focused internet service provider, offering a vibrant work culture that values each team member's contribution. Our employees enjoy flexible working hours, a casual dress code, and opportunities for personal growth within a rapidly expanding company. With a commitment to delivering exceptional customer experiences, we foster an environment where creativity and fun thrive, making it an excellent place for those seeking meaningful and rewarding employment.
