Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist patients and support the practice team with admin duties and excellent communication.
- Company: Friendly GP practice focused on patient care and teamwork.
- Benefits: Flexible shifts, supportive environment, and opportunities for personal growth.
- Other info: Join a dynamic team with a commitment to patient care and community health.
- Why this job: Make a difference in patients' lives while developing valuable skills.
- Qualifications: GCSEs in English and Maths, basic IT skills, and previous public-facing experience.
The predicted salary is between 24000 - 28000 £ per year.
We are looking to recruit a friendly full time and part time GP Receptionist/administrator. This will include working morning and evening shifts on rotation.
Main duties of the job:
- The post requires someone with initiative, enthusiasm, excellent communication skills, empathy with patients and colleagues, well organised, reliable and with a flexible approach to team work.
- The role involves reception and admin duties both patient facing and over the phone.
- You will need excellent organisational, communication and interpersonal skills, along with the ability to work as part of a team while managing your own workload.
Job responsibilities:
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
- Open/lock up of practice premises and maintain security.
- Print blood forms.
- Advise patients of relevant charges for private (non General Medical Services).
- Pick up calls from patients and other services, e.g. hospitals.
- Assist doctors and patients with queries.
- Liaise with hospitals and pharmacy.
- Submit e-consult lites, process e-consults and e-consult lites.
- Triage patients to the appropriate services available.
- Complete tasks from clinicians.
- Scan and fill clinical/admin letters.
- Process incoming post and emails.
- Forward prescriptions to the doctors.
- Ensure that all new patients are registered onto the computer system promptly and accurately.
- Process samples received from patients following urine protocol.
- Process referrals on a day-to-day basis ensuring they go to the correct service.
Qualifications:
- GCSE grade A to C in English and Maths.
- Basic IT skills with experience of working with Microsoft Outlook and Microsoft Word.
- Previous work experience in General Practice using EMIS and Docman.
Experience:
- Previous experience in dealing with the public such as a receptionist or admin role.
- Previous work experience in General Practice.
Skills:
- Previous work experience in General Practice.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Administrator employer: Squires Lane Medical Practice
Contact Detail:
Squires Lane Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the GP practice. Familiarise yourself with their services and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to communication and teamwork. Think of examples from your past experiences where you've demonstrated these skills. We all know how important they are in a receptionist/admin role!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help you feel more confident and ready to tackle any questions thrown your way.
✨Tip Number 4
Follow up! After your interview, don’t forget to send a thank-you email. It’s a great way to express your appreciation for the opportunity and reiterate your enthusiasm for the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Receptionist/Administrator
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your friendly and approachable nature shine through. Remember, this role is all about communication and empathy, so don’t be afraid to show us your personality.
Tailor Your Application: Make sure to customise your application for the receptionist/administrator role. Highlight your relevant experience in general practice and any specific skills that match the job description. We love seeing how you can fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well. This will not only make it easier for us to read but also showcase your organisational skills, which are key for this role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Squires Lane Medical Practice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a GP Receptionist/Administrator. Familiarise yourself with the key duties mentioned in the job description, like managing patient queries and handling administrative tasks. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, be prepared to discuss examples from your past experiences where you've effectively communicated with patients or colleagues. Practice answering questions clearly and confidently, as this will reflect your ability to interact well in a busy practice environment.
✨Demonstrate Empathy and Teamwork
Empathy is crucial in a healthcare setting. Think of situations where you've shown understanding and support to others, especially in stressful situations. Also, be ready to talk about how you work within a team, as collaboration is key in a GP practice.
✨Prepare for Practical Scenarios
You might be asked to handle hypothetical scenarios during the interview, such as dealing with an upset patient or managing multiple tasks at once. Practise your responses to these types of questions, focusing on how you would maintain professionalism and efficiency while providing excellent patient care.