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- Tasks: Assist patients and support the practice team with admin duties in a friendly environment.
- Company: Join a welcoming GP practice focused on patient care and teamwork.
- Benefits: Flexible shifts, competitive pay, and a supportive work culture.
- Other info: Great opportunity for career growth in healthcare administration.
- Why this job: Make a difference in patients' lives while developing your communication and organisational skills.
- Qualifications: GCSEs in English and Maths, basic IT skills, and previous customer service experience.
The predicted salary is between 24000 - 28000 £ per year.
We are looking to recruit a friendly full time and part time GP Receptionist/administrator. This will include working morning and evening shifts on rotation.
Main duties of the job
The post requires someone with initiative, enthusiasm, excellent communication skills, empathy with patients and colleagues, well organised, reliable and with a flexible approach to team work. The role involves reception and admin duties both patient facing and over the phone. You will need excellent organisational, communication and interpersonal skills, along with the ability to work as part of a team while managing your own workload.
Job responsibilities
The purpose of the role is to:
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
- Open/lock up of practice premises and maintain security.
- Print blood forms.
- Advise patients of relevant charges for private (non General Medical Services).
- Pick up calls from patients and other services, e.g. hospitals.
- Assist doctors and patients with queries.
- Liaise with hospitals and pharmacy.
- Submit e-consult lites, process e-consults and e-consult lites.
- Triage patients to the appropriate services available.
- Complete tasks from clinicians.
- Scan and fill clinical/admin letters.
- Process incoming post and emails.
- Forward prescriptions to the doctors.
- Ensure that all new patients are registered onto the computer system promptly and accurately.
- Process samples received from patients following urine protocol.
- Process referrals on a day-to-day basis ensuring they go to the correct service.
Qualifications
- GCSE grade A to C in English and Maths.
- Basic IT skills with experience of working with Microsoft Outlook and Microsoft Word.
- Previous work experience in General Practice using EMIS and Docman.
Experience
- Previous experience in dealing with the public such as a receptionist or admin role.
- Previous work experience in General Practice.
Skills
- Previous work experience in General Practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Administrator in London employer: Squires Lane Medical Practice
Contact Detail:
Squires Lane Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator in London
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the GP practice. Familiarise yourself with their services and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to communication and teamwork. Think of examples from your past experiences where you've demonstrated these skills. We all know how important they are in a receptionist/admin role!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A friendly smile and a neat appearance can go a long way in making a positive impact during your interview.
✨Tip Number 4
Follow up! After your interview, don’t forget to send a thank-you email. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Receptionist/Administrator in London
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your friendly and approachable nature shine through. Remember, this role is all about communication and empathy, so don’t be afraid to show us your enthusiasm for helping others.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in reception and admin roles. Mention any specific skills or experiences that relate directly to the job description, like your familiarity with EMIS and Docman, to catch our eye!
Be Organised: Just like the role requires, your application should be well-organised and easy to read. Use clear headings and bullet points where necessary to make it straightforward for us to see your qualifications and experience at a glance.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus!
How to prepare for a job interview at Squires Lane Medical Practice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a GP Receptionist/Administrator. Familiarise yourself with the key duties mentioned in the job description, like managing patient queries and handling administrative tasks. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, be prepared to provide examples of how you've effectively communicated with patients or colleagues in previous roles. Think about specific situations where your empathy and interpersonal skills made a difference, and share those stories during the interview.
✨Demonstrate Organisational Skills
Since the job involves multitasking and managing your own workload, come ready to discuss how you stay organised. You could mention tools or methods you use to prioritise tasks, or share an example of a time when your organisational skills helped you succeed in a busy environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle patient interactions. Practice answering questions like, 'How would you deal with an upset patient?' or 'What steps would you take if you received a call about a medical emergency?' This will show that you're prepared and can think on your feet.