At a Glance
- Tasks: Provide excellent customer service and create a welcoming atmosphere in our restaurant.
- Company: Join a family-owned garden centre group with a friendly and energetic culture.
- Benefits: Enjoy 50% off meals, generous holiday, and a range of employee perks.
- Other info: Opportunities for growth and development in a supportive environment.
- Why this job: Be part of a team that values friendliness and customer satisfaction.
- Qualifications: Good interpersonal skills and a willingness to learn are essential.
The predicted salary is between 11 - 16 £ per hour.
Your primary responsibility will be to provide professional support to our customers in the restaurant, working closely with the Restaurant Manager to help the business succeed.
Rota: Alternate weekends 10:00-17:00
Main duties and responsibilities:
- Provide an enjoyable restaurant experience for everyone by ensuring all customers are greeted and offered assistance.
- Handle customer queries courteously and efficiently.
- Identify customer needs through interaction, and take appropriate action.
- Establish and maintain excellent standards of hygiene and housekeeping in accordance with company guidelines.
To be successful in this role, we are looking for people with:
- A good friendly manner.
- Good interpersonal skills.
- A willingness to learn.
Squire’s is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936, the purpose of our business has been the happiness of those who work in it. We are committed to growing our business and promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic, customer-focused environment.
Rewards & Benefits:
- Employee Discount: 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
- Holiday: 5.6 weeks on joining, increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
- Bonus: A non-contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date).
- Pension: A Defined Contribution Pension Plan for new employees.
- Attendance: After one year's service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
- Made A Difference Scheme (M.A.D): A reward scheme for team members who make a difference to our business through outstanding customer service.
- Learning & Development: A wealth of learning opportunities to enhance and develop your skills and confidence.
- Birthday: After 6 months service, if your birthday falls on your contracted day to work, you can leave work early. If you have 2 years service on your birthday, you will receive a £25 Squires gift voucher (pro-rata for less than 40 hours).
- Cycle2work scheme: After 1 year's service, a government initiative offering savings on new cycling equipment.
- Child's first day at school: After 1 year's service, come in late and go home early on your child's first day of school.
- RHS Membership or a Tree/Shrub: After 1 year's service, choose either one tree or shrub to plant each year up to the value of £50 retail or £50 towards RHS annual membership.
- Employee Assistance Programme (EAP): After 2 years service, access to a range of wellbeing resources.
- Retirement: After 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
- Free Parking: Available to all employees in designated parking areas on our site.
Restaurant: Front of House - Waiting Staff in West Horsley employer: Squire's Garden Centres
Join a vibrant team at our Garden Centre, where we prioritise a supportive work culture and value every employee's contribution. With flexible working hours and opportunities for personal growth, we ensure that our staff are equipped with the skills they need to thrive in customer service roles. Enjoy a rewarding environment that fosters teamwork and encourages professional development, making it an excellent place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant: Front of House - Waiting Staff in West Horsley
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Squire's Garden Centres. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Squire's Garden Centres
Don't be shy about reaching out to Squire's Garden Centres directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant: Front of House - Waiting Staff in West Horsley
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Squire's Garden Centres and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Squire's Garden Centres
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
