At a Glance
- Tasks: Serve customers and ensure a fantastic dining experience in our restaurant.
- Company: Join Squire's, a family-owned garden centre group dedicated to customer happiness since 1936.
- Benefits: Enjoy 50% off meals, generous holiday, bonuses, and a pension plan.
- Other info: Flexible hours on Wednesdays and Saturdays, plus unique perks like birthday leave and a child's first school day.
- Why this job: Be part of a friendly team focused on excellent customer service and personal growth.
- Qualifications: Looking for friendly, eager learners with great interpersonal skills.
Restaurant: Front of House - Waiting Staff
Job Description
Posted Friday 19 June 2026 at 00:00
Your primary responsibility will be to provide professional support to our customers in the restaurant.
Working closely with the Restaurant Manager to help the business to succeed.
Rota: Every Monday, Friday and Saturday 10:30‑14:30 with alternate Tuesdays and Thursdays 10:30‑14:30
Main duties and responsibilities
- Provide an enjoyable restaurant experience for everyone by
- Ensuring all customers are greeted and offered assistance
- Handling customer queries courteously and efficiently
- Identifying customer needs through interaction, and taking appropriate action
- Excellent standards of hygiene and housekeeping are established and maintained in accordance with company guidelines
Qualifications
- Good friendly manner
- Good interpersonal skills
- Willing to learn
Rewards & Benefits
- Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
- Holiday (including bank holidays) – 5.6 weeks on joining, increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
- Bonus – non‑contractual bonus at Christmas, based on the profit of the company in any financial year.
- Pension – Defined Contribution Pension Plan to new employees, with company matching if criteria met.
- Attendance – one extra holiday day (pro‑rata) after one year of 100% attendance.
- Made A Difference Scheme (M.A.D) – monthly award for outstanding customer service.
- Learning & Development – opportunities to develop skills and confidence.
- Birthday – leave work early on birthday once 6 months of service; £25 gift voucher after 2 years.
- Cycle2work scheme – 25% to 39% saving on new cycling equipment after 1 year of service.
- Child’s first day at school – flexible hours after 1 year of service.
- RHS Membership or a Tree / Shrub – choose a tree or shrub to plant each year up to £50 retail value or £50 for RHS membership after 1 year of service.
- Employee Assistance Programme (EAP) – eligible after 2 years of service.
- Retirement – after 15 years of service, reduce contracted hours by a fifth while retaining pay for final 3 months.
- Free Parking – available to all employees in designated parking areas.
Restaurant: Front of House - Waiting Staff in Washington employer: Squire's Garden Centres
Squires Garden Centres in Wokingham is an excellent employer, offering a vibrant work culture where customer service excellence is at the heart of everything we do. With flexible part-time hours and a focus on employee growth, we provide opportunities for staff to develop their skills in a supportive environment, making it a rewarding place to work for those passionate about enhancing guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant: Front of House - Waiting Staff in Washington
✨Tip Number 1
Familiarise yourself with Squires Garden Centre's values and customer service ethos. Understanding their commitment to friendliness and helpfulness will help you align your approach during the interview.
✨Tip Number 2
Prepare to discuss your previous experience in customer service, even if it's informal. Highlight any situations where you went above and beyond for a customer, as this aligns with their 'nothing is too much trouble' philosophy.
✨Tip Number 3
Show enthusiasm for learning and development opportunities. Mention any specific skills or areas you’re eager to improve, as Squires values staff who are willing to grow within the company.
✨Tip Number 4
Be ready to demonstrate your interpersonal skills during the interview. Practice engaging in friendly conversation and handling hypothetical customer queries to showcase your ability to connect with customers effectively.
We think you need these skills to ace Restaurant: Front of House - Waiting Staff in Washington
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of the Front of House - Waiting Staff position. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV:Customise your CV to reflect the qualities Squire's is looking for, such as a friendly manner and good interpersonal skills. Use specific examples from your past experiences that demonstrate these traits.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Squire's and how you can contribute to their mission of providing excellent customer service.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Squire's Garden Centres
✨Show Your Friendly Side
As a front of house staff member, your ability to connect with customers is crucial. During the interview, demonstrate your friendly manner and interpersonal skills by engaging warmly with the interviewer. A smile and positive attitude can go a long way!
✨Prepare for Customer Scenarios
Think about common customer queries or issues that might arise in a restaurant setting. Be ready to discuss how you would handle these situations courteously and efficiently. This shows that you understand the importance of customer service.
✨Highlight Your Willingness to Learn
The role requires someone who is eager to learn. Share examples from your past experiences where you have taken the initiative to learn new skills or improve your performance. This will show that you are adaptable and committed to personal growth.
✨Emphasise Hygiene and Housekeeping Standards
Since maintaining hygiene and cleanliness is vital in a restaurant, be prepared to discuss your understanding of these standards. Mention any relevant experience you have and express your commitment to upholding these practices in the workplace.
