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- Tasks: Provide excellent customer service and create a welcoming restaurant experience.
- Company: Join a family-owned garden centre group with a friendly atmosphere.
- Benefits: Enjoy 50% off in restaurants, generous holiday, and a bonus at Christmas.
- Why this job: Be part of a team that values your contribution and offers growth opportunities.
- Qualifications: Friendly attitude, good communication skills, and a willingness to learn.
- Other info: Flexible hours, employee rewards, and a supportive work environment.
The predicted salary is between 11 - 16 £ per hour.
Your primary responsibility will be to provide professional support to our customers in the restaurant. Working closely with the Restaurant Manager to help the business to succeed.
Rota: Every Sunday 10:00-16:00
Main duties and responsibilities:
- Provide an enjoyable restaurant experience for everyone by:
- Ensuring all customers are greeted and offered assistance
- Handling customer queries courteously and efficiently
- Identifying customer needs through interaction, and taking appropriate action
- Excellent standards of hygiene and housekeeping are established and maintained in accordance with company guidelines
To be successful in this role, we are looking for people with:
- Good friendly manner
- Good interpersonal skills
- Willing to learn
Squire’s is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936 the purpose of our business has been the happiness of those who work in it. We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic customer-focused environment.
Rewards & Benefits:
- Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
- Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
- Bonus – We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year.
- Pension – We offer a Defined Contribution Pension Plan to new employees.
- Attendance – After one year’s service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
- Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference to our business through outstanding customer service.
- Learning & Development – You can look forward to a wealth of learning opportunities with us.
- Birthday – After 6 months service if your birthday falls on your contracted day to work, you can leave work early.
- Cycle2work scheme – After 1 year’s service, a government initiative which offers savings on new cycling equipment.
- Child’s first day at school – After 1 year’s service come in late and go home early on your child’s first day of school life.
- RHS Membership or a Tree / Shrub – After 1 year’s service Squire’s employees can choose either one tree or shrub to plant each year.
- Employee Assistance Programme (EAP) – After 2 years service employees are eligible to join an EAP.
- Retirement – After 15 years service if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
- Free Parking – Available to all employees in the designated parking areas on our site.
Restaurant: Front of House - Waiting Staff in Twickenham employer: Squires Garden Centres
Contact Detail:
Squires Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant: Front of House - Waiting Staff in Twickenham
✨Tip Number 1
Get to know the restaurant vibe! Before applying, pop in for a coffee or a meal. This way, you can see how the staff interact with customers and get a feel for the atmosphere. Plus, it shows your genuine interest when you mention your visit during the interview!
✨Tip Number 2
Practice your people skills! Since you'll be working front of house, it's all about making connections. Role-play with friends or family to handle different customer scenarios. The more comfortable you are, the better you'll shine in interviews!
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, make sure to highlight your eagerness to learn and grow within the team. Employers love candidates who are excited about the role and the company culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're polite and still interested in the position. Just keep it short and sweet, and remind them why you'd be a great fit for their team!
We think you need these skills to ace Restaurant: Front of House - Waiting Staff in Twickenham
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly manner and interpersonal skills.
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role. Mention any previous waiting staff experience or customer service roles that showcase your ability to handle queries and provide excellent service.
Keep It Professional: While we love a casual vibe, remember to keep your application professional. Use clear language, check for spelling mistakes, and ensure it’s well-structured. First impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about working with us!
How to prepare for a job interview at Squires Garden Centres
✨Know the Menu Inside Out
Before your interview, take some time to familiarise yourself with the restaurant's menu and any special offerings. This shows your genuine interest in the role and helps you answer questions about customer service scenarios more effectively.
✨Show Off Your People Skills
During the interview, be sure to highlight your interpersonal skills. Share examples of how you've successfully interacted with customers in the past, as this is crucial for a Front of House position. A friendly manner can go a long way!
✨Demonstrate Your Willingness to Learn
Employers love candidates who are eager to learn. Be prepared to discuss how you’ve adapted to new situations or learned new skills in previous roles. This will show that you're ready to grow with the team at Squire’s.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This not only shows your enthusiasm but also helps you determine if the job is the right fit for you.
