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- Tasks: Support customers in our restaurant and ensure a fantastic dining experience.
- Company: Join Squires Garden Centre, a family-owned business with a friendly atmosphere.
- Benefits: Enjoy 50% off meals, generous holiday, and a bonus at Christmas!
- Why this job: Be part of a team that values customer service and personal growth.
- Qualifications: Previous supervisory experience in catering or retail is essential.
- Other info: Great opportunities for learning and development in a vibrant environment.
The predicted salary is between 24000 - 36000 £ per year.
Your primary responsibility will be to provide professional support to our customers in the restaurant. Working closely with the Restaurant Manager to help the business to succeed.
Rota: Every Monday 09:00-17:30, Tuesday and Thursdays 08:30-17:30, Friday 09:00-17:30 with alternate weekends Saturday 08:30-17:30 and Sunday 09:00-17:00
Main duties and responsibilities:
- Provide an enjoyable restaurant experience for everyone by:
- Ensuring all customers are greeted and offered assistance
- Handling customer queries courteously and efficiently
- Identifying customer needs through interaction, and taking appropriate action
- Excellent standards of hygiene and housekeeping are established and maintained in accordance with company guidelines
- Take responsibility for the whole in the absence of the manager
To be successful in this role, we are looking for people:
- Good friendly manner
- Good interpersonal skills
- Willing to learn
- Previous catering / retail supervisory experience is essential
- Ability to cook
Rewards & Benefits:
- Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
- Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 week after 2 years’ service and 6.6 weeks after 5 years’ service.
- Bonus – We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year.
- Pension – We offer a Defined Contribution Pension Plan to new employees.
- Attendance – After one years service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
- Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference to our business through outstanding customer service.
- Learning & Development – You can look forward to a wealth of learning opportunities with us.
- Birthday – After 6 months service if your birthday falls on your contracted day to work, you can leave work early.
- Cycle2work scheme – After 1 years service, a government initiative which offers a saving on new cycling equipment.
- Child's first day at school – After 1 year's service come in late and go home early on your child's first day of school life.
- RHS Membership or a Tree / Shrub – After 1 years service Squire's employees can choose either one tree or shrub to plant each year.
- Employee Assistance Programme (EAP) – After 2 years service employees are eligible to join an EAP.
- Retirement – After 15 years service if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth.
- Free Parking – Available to all employees in the designated parking areas on our site.
Restaurant: Front of House - Supervisor in Twickenham employer: Squire's Garden Centres
Contact Detail:
Squire's Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant: Front of House - Supervisor in Twickenham
✨Tip Number 1
Get to know the restaurant scene in Twickenham! Familiarise yourself with local dining trends and customer preferences. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees of Squires Garden Centre on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows your enthusiasm for joining the team!
✨Tip Number 3
Prepare for your interview by practising common questions related to customer service and supervisory roles. Think about specific examples from your past experience that highlight your skills and how you can contribute to creating an enjoyable restaurant experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about wanting to be part of the Squires family. Good luck!
We think you need these skills to ace Restaurant: Front of House - Supervisor in Twickenham
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly manner and interpersonal skills. Remember, we’re all about creating a welcoming environment!
Tailor Your Application: Make sure to tailor your application to the role of Front of House Supervisor. Highlight any previous supervisory experience in catering or retail, and mention how you can contribute to providing an enjoyable restaurant experience for our customers.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Squire's Garden Centres
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the restaurant's menu and any special offerings. This shows your genuine interest in the role and helps you answer questions about customer service scenarios effectively.
✨Show Off Your Interpersonal Skills
Since this role requires excellent interpersonal skills, be ready to demonstrate how you’ve successfully interacted with customers in the past. Share specific examples where you handled queries or resolved issues to highlight your friendly manner.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle various situations, like dealing with difficult customers or managing a busy shift. Think of examples from your previous experience that showcase your problem-solving skills and ability to maintain high standards.
✨Express Your Willingness to Learn
The company values a willingness to learn, so be sure to convey your enthusiasm for personal development. Mention any relevant training or courses you’ve taken, and express your eagerness to grow within the team.
