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- Tasks: Lead the front of house team and ensure top-notch customer service in our restaurant.
- Company: Join a family-owned garden centre group with a warm, welcoming atmosphere.
- Benefits: Enjoy a generous employee discount, flexible holidays, and rewards for exceptional service.
- Why this job: Be part of a supportive team and enhance customer experiences every day.
- Qualifications: Previous supervisory experience in catering or retail is a must, along with a willingness to learn.
- Other info: Great opportunity for personal growth in a vibrant environment.
The predicted salary is between 24000 - 36000 £ per year.
A family-owned garden centre group in Twickenham is seeking a Restaurant Support Staff to provide excellent customer service in their restaurant. This role involves closely working with the Restaurant Manager, ensuring hygiene standards, and managing customer queries.
Candidates should possess previous catering or retail supervisory experience and be willing to learn.
Competitive benefits include a substantial employee discount, flexible holiday, and additional rewards for outstanding service.
Front of House Lead - Customer Experience & Team Coach in Twickenham employer: Squire's Garden Centres
Contact Detail:
Squire's Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Lead - Customer Experience & Team Coach in Twickenham
✨Tip Number 1
Get to know the company! Research the garden centre group and their values. When you walk in for an interview, show us that you understand what makes them tick and how you can contribute to their customer experience.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve handled tricky customer queries or worked as part of a team. We want to hear those stories, so be ready to share them during your chat with us.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-of-house role. Show us you’re serious about the position by looking smart and professional when you come in for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you’re genuinely interested in the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Front of House Lead - Customer Experience & Team Coach in Twickenham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your experience. A bit of humour or a personal touch can make your application stand out.
Tailor Your Experience: Make sure to highlight your previous catering or retail supervisory experience in your application. We’re looking for specific examples that show how you’ve excelled in customer service and team management.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Squire's Garden Centres
✨Know the Menu Inside Out
Familiarise yourself with the restaurant's menu and any special offerings. This will not only impress the interviewers but also show your genuine interest in the role and the establishment.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided exceptional customer service. Highlight how you handled difficult situations or went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
As a Front of House Lead, teamwork is crucial. Be ready to discuss how you've successfully collaborated with others in past roles and how you can contribute to a positive team environment.
✨Ask Thoughtful Questions
Prepare some insightful questions about the restaurant's operations, team dynamics, or customer service philosophy. This shows that you're engaged and serious about the position.
