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- Tasks: Assist customers and ensure a great shopping experience at our garden centre.
- Company: Join Squire's, a family-owned garden centre group dedicated to customer happiness since 1936.
- Benefits: Enjoy 50% off in restaurants, generous holiday, bonuses, and a pension plan.
- Why this job: Be part of a friendly team focused on excellent customer service and personal growth.
- Qualifications: Looking for friendly, approachable individuals with good interpersonal skills and a willingness to learn.
- Other info: Flexible hours with opportunities for learning and special rewards for outstanding service.
22 July 2025
Your primary responsibility will be to provide professional support to our customers.
Working closely with the Garden Centre Manager to help the business to succeed.
Rota: Every Wednesday and Thursday 13:00-17:00 with a lternate weekends Saturday 11:00-15:00 and Sunday 10:00-17:00
Main duties and responsibilities:
- Provide an enjoyable shopping experience for everyone by:
- Ensuring all customers are greeted and offered assistance
- Handling customer queries courteously and efficiently
- Identifying customer needs through interaction, and taking appropriate action
- Excellent standards of merchandising and housekeeping are established and maintained in accordance with company guidelines
To be successful in this role, we are looking for people:
- Good friendly manner
- Good interpersonal skills
- Willing to learn
Squire’s is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936 the purpose of our business has been the happiness of those who work in it.
We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail.
We want our staff to enjoy working with us in a friendly, energetic customer focused environment.
Rewards & Benefits:
We want our employees to be known for their friendliness, helpfulness, and good customer service, with their whole ethos being ‘nothing is too much trouble for our customers’. In turn we will provide an extensive benefit package, please see below.
- Employee Discount– 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
- Holiday (including bank holidays)– 5.6 weeks on joining increasing to 6.2 week after 2 years’ service and 6.6 weeks after 5 years’ service.
- Bonus– We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date)
- Pension– We are all aware of how important it is to save for our retirement. We offer a Defined Contribution Pension Plan to new employees. If you pay into the plan and meet the government criteria, the company will too, and these contributions will be invested.
- Attendance– After one years service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a \’Thank you\’.
- Made A Difference Scheme (M.A.D)– A reward scheme for team members who make a difference to our business through outstanding customer service, over and above normal duties or initiatives that have grown / inspired the business. There is a monthly winner. All winners select a gift to receive.
- Learning & Development– You can look forward to a wealth of learning opportunities with us that will enhance and develop you with the skills and confidence you need.
- Birthday –After 6 months service if your birthday falls on your contracted day to work, you can leave work early (holiday policy rules apply). If you have 2 years service on your birthday, you will receive a £25 Squires gift voucher (pro rata for less than 40 hours).
- Cycle2work scheme –After 1 years service, a government initiative which offers a 25% to 39% saving on new cycling equipment. This cost is deducted out of your pay over 12 or 19 months.
- Child\’s first day at school –After 1 year\’s service come in late and go home early on your child\’s first day of school life, so that you can be there to take them and pick them up from school on their first day.
- RHS Membership or a Tree / Shrub –After 1 years service Squire\’s employees can choose either one tree or shrub to plant each year up to the value of £50 retail on the anniversary of your engagement or £50 towards RHS annual membership.
- Employee Assistance Programme (EAP) –After 2 years service employees are eligible to join an EAP, that gives them access to a range of wellbeing resources, etc.
- Retirement–After 15 years service if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
- Free Parking– Available to all employees in the designated parking areas on our site.
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Tills - Sales Assistant employer: Squire's Garden Centres
Contact Detail:
Squire's Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tills - Sales Assistant
✨Tip Number 1
Familiarise yourself with the products and services offered at Squire's Garden Centres. Knowing your way around the garden centre and being able to discuss plants, gardening tools, and other merchandise will impress the hiring manager and show your enthusiasm for the role.
✨Tip Number 2
Demonstrate your customer service skills in any interactions you have before the interview. Whether it's through a phone call or a visit to the centre, showing a friendly and helpful attitude can leave a lasting impression.
✨Tip Number 3
Research the company culture and values of Squire's. Understanding their commitment to customer satisfaction and teamwork will help you align your responses during any discussions, showcasing that you're a good fit for their environment.
✨Tip Number 4
Prepare to share examples from your past experiences where you've provided excellent customer service or worked effectively in a team. This will demonstrate your interpersonal skills and willingness to learn, which are key qualities they are looking for.
We think you need these skills to ace Tills - Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Squire's that appeal to you, such as their commitment to customer service and employee development.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences that demonstrate your interpersonal skills and ability to provide excellent support to customers. Use specific examples to illustrate your points.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Squire's Garden Centres
✨Show Your Friendly Side
As a Sales Assistant, having a good friendly manner is crucial. Make sure to smile and greet your interviewer warmly. This will demonstrate your interpersonal skills and show that you can create a welcoming atmosphere for customers.
✨Prepare for Customer Scenarios
Think about common customer queries or situations you might encounter in the role. Prepare examples of how you would handle these scenarios effectively, showcasing your problem-solving skills and willingness to assist.
✨Demonstrate Your Willingness to Learn
Express your eagerness to learn and grow within the company. Mention any relevant experiences where you've quickly picked up new skills or knowledge, as this aligns with the company's values of development and growth.
✨Research the Company Culture
Familiarise yourself with Squire's ethos of 'nothing is too much trouble for our customers'. During the interview, refer to this philosophy and explain how you embody this mindset in your previous roles or experiences.
