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- Tasks: Assist customers and ensure a great shopping experience every Saturday.
- Company: Join Squire's, a family-owned garden centre group dedicated to customer happiness since 1936.
- Benefits: Enjoy 50% restaurant discounts, generous holiday, and a bonus scheme for your hard work.
- Why this job: Be part of a friendly team in a vibrant environment that values your contributions.
- Qualifications: Looking for friendly, eager learners with good interpersonal skills.
- Other info: Special perks include early leave on your birthday and support for your child's first school day.
Your primary responsibility will be to provide professional support to our customers. Working closely with the Garden Centre Manager to help the business to succeed.
Rota: Every Saturday 12:00-16:00
Main duties and responsibilities:
- Provide an enjoyable shopping experience for everyone by ensuring all customers are greeted and offered assistance.
- Handling customer queries courteously and efficiently.
- Identifying customer needs through interaction, and taking appropriate action.
- Excellent standards of merchandising and housekeeping are established and maintained in accordance with company guidelines.
To be successful in this role, we are looking for people with a good friendly manner, good interpersonal skills, and a willingness to learn.
Squire's is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936, the purpose of our business has been the happiness of those who work in it. We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic customer-focused environment.
Rewards & Benefits:
- Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
- Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
- Bonus – We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year.
- Pension – We offer a Defined Contribution Pension Plan to new employees.
- Attendance – After one year's service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
- Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference to our business through outstanding customer service.
- Learning & Development – You can look forward to a wealth of learning opportunities with us that will enhance and develop you.
- Birthday – After 6 months service if your birthday falls on your contracted day to work, you can leave work early.
- Cycle2work scheme – After 1 year's service, a government initiative which offers a saving on new cycling equipment.
- Child's first day at school – After 1 year's service come in late and go home early on your child's first day of school life.
- RHS Membership or a Tree / Shrub – After 1 year's service Squire's employees can choose either one tree or shrub to plant each year.
- Employee Assistance Programme (EAP) – After 2 years service employees are eligible to join an EAP.
- Retirement – After 15 years service if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
- Free Parking – Available to all employees in the designated parking areas on our site.
Tills - Sales Assistant employer: Squires Garden Centres
Contact Detail:
Squires Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tills - Sales Assistant
✨Tip Number 1
Make sure to showcase your friendly and approachable personality during any interactions. Since the role requires excellent customer service skills, demonstrating your ability to engage with customers positively can set you apart.
✨Tip Number 2
Familiarise yourself with the products and services offered at Squire's Garden Centres. Showing that you have a genuine interest in gardening and the products available will help you connect better with customers and demonstrate your commitment to the role.
✨Tip Number 3
Prepare to discuss your previous experiences in customer service or retail during the interview. Highlight specific examples where you went above and beyond to assist customers, as this aligns with the company's ethos of 'nothing is too much trouble for our customers'.
✨Tip Number 4
Be ready to show your willingness to learn and adapt. The job description mentions the importance of being open to learning, so express your enthusiasm for personal development and how you can contribute to the team’s success.
We think you need these skills to ace Tills - Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Friendly Cover Letter: Write a cover letter that reflects your good friendly manner and interpersonal skills. Use a warm tone and provide examples of how you've successfully assisted customers in the past.
Highlight Relevant Experience: In your CV, emphasise any previous roles where you provided customer service or worked in retail. Mention specific instances where you went above and beyond to ensure customer satisfaction.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism.
How to prepare for a job interview at Squires Garden Centres
✨Show Your Friendly Side
As a Sales Assistant, having a good friendly manner is crucial. Make sure to smile and greet your interviewer warmly. This will demonstrate your interpersonal skills and show that you can create a welcoming atmosphere for customers.
✨Prepare for Customer Scenarios
Think about common customer queries and how you would handle them. Be ready to discuss how you would identify customer needs and provide solutions. This shows that you understand the importance of customer service in this role.
✨Know the Company Values
Familiarise yourself with Squire's values and mission. Understanding their commitment to customer satisfaction and employee happiness will help you align your answers with what they are looking for in a candidate.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. Inquire about the team dynamics or opportunities for learning and development. This shows your enthusiasm for the role and your willingness to grow within the company.