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- Tasks: Provide excellent customer service and create a welcoming atmosphere in our restaurant.
- Company: Join a family-owned garden centre group with a friendly and energetic culture.
- Benefits: Enjoy 50% off meals, generous holiday, and a bonus at Christmas!
- Why this job: Be part of a team that values friendliness and customer satisfaction.
- Qualifications: A positive attitude and willingness to learn are essential.
- Other info: Flexible hours with opportunities for personal growth and development.
The predicted salary is between 10 - 13 £ per hour.
Your primary responsibility will be to provide professional support to our customers in the restaurant, working closely with the Restaurant Manager to help the business succeed.
Seasonal: Until end May 2026
Rota: Every Wednesday, Thursday and Friday 11:30 - 15:30 and alternate weekends Saturday and Sunday 10:00 - 14:00
Main duties and responsibilities:
- Provide an enjoyable restaurant experience for everyone by ensuring all customers are greeted and offered assistance.
- Handle customer queries courteously and efficiently.
- Identify customer needs through interaction, and take appropriate action.
- Establish and maintain excellent standards of hygiene and housekeeping in accordance with company guidelines.
To be successful in this role, we are looking for people with:
- A good friendly manner.
- Good interpersonal skills.
- A willingness to learn.
Squire’s is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936, the purpose of our business has been the happiness of those who work in it. We are committed to growing our business and promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic, customer-focused environment.
Rewards & Benefits:
- Employee Discount: 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
- Holiday: 5.6 weeks on joining, increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
- Bonus: A non-contractual bonus at Christmas, based on the profit of the company in any financial year.
- Pension: A Defined Contribution Pension Plan for new employees.
- Attendance: After one year's service, if you have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
- Made A Difference Scheme (M.A.D): A reward scheme for team members who make a difference to our business through outstanding customer service.
- Learning & Development: A wealth of learning opportunities to enhance and develop your skills and confidence.
- Birthday: After 6 months service, if your birthday falls on your contracted day to work, you can leave work early.
- Cycle2work scheme: Offers a 25% to 39% saving on new cycling equipment after 1 year's service.
- Child's first day at school: After 1 year's service, come in late and go home early on your child's first day of school.
- RHS Membership or a Tree / Shrub: After 1 year's service, choose either one tree or shrub to plant each year up to the value of £50 retail.
- Employee Assistance Programme (EAP): After 2 years service, access to a range of wellbeing resources.
- Retirement: After 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
- Free Parking: Available to all employees in designated parking areas on our site.
Seasonal - Restaurant: Front of House - Waiting Staff in Thames Ditton employer: Squire's Garden Centres
Contact Detail:
Squire's Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal - Restaurant: Front of House - Waiting Staff in Thames Ditton
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop in for a coffee or a bite. This way, you can see how the staff interact and what the atmosphere is like. Plus, it gives you something to chat about during your interview!
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of some scenarios where you might need to handle tricky situations. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure to express why you want to work with us specifically. A genuine passion for providing great service can really set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows that you’re keen and professional, and it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Seasonal - Restaurant: Front of House - Waiting Staff in Thames Ditton
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable nature.
Tailor Your Application: Make sure to highlight your relevant experience and skills that match what we're looking for. If you've got great interpersonal skills or a knack for customer service, shout about it!
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point, making it easy for us to see why you'd be a great fit for our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on our radar!
How to prepare for a job interview at Squire's Garden Centres
✨Know the Menu
Before your interview, take some time to familiarise yourself with the restaurant's menu and any special offerings. This shows your genuine interest in the role and helps you answer questions about customer service scenarios more effectively.
✨Practice Your People Skills
Since this role is all about providing excellent customer service, practice your interpersonal skills. Role-play common customer interactions with a friend or family member to build your confidence in handling queries and ensuring a friendly atmosphere.
✨Dress the Part
Make sure to dress smartly for your interview. A neat appearance reflects your professionalism and respect for the establishment. Aim for a polished look that aligns with the restaurant's vibe, as first impressions matter!
✨Show Your Willingness to Learn
During the interview, express your eagerness to learn and grow within the role. Highlight any previous experiences where you've adapted quickly or taken on new responsibilities, as this will resonate well with the hiring team looking for enthusiastic candidates.