At a Glance
- Tasks: Provide excellent customer service and create a welcoming atmosphere in the restaurant.
- Company: Join a friendly restaurant team focused on customer satisfaction.
- Benefits: 50% employee discount, generous holiday, and bonus opportunities.
- Other info: Enjoy a supportive environment with growth opportunities and fun perks!
- Why this job: Gain valuable experience in hospitality while making customers smile every day.
- Qualifications: Friendly attitude, good communication skills, and a willingness to learn.
The predicted salary is between 10 - 12 € per hour.
Your primary responsibility will be to provide professional support to our customers in the restaurant, working closely with the Restaurant Manager to help the business succeed.
Rota: Alternate weekends Saturday and Sunday 11:00-15:00
Main duties and responsibilities:
- Provide an enjoyable restaurant experience for everyone by ensuring all customers are greeted and offered assistance.
- Handle customer queries courteously and efficiently.
- Identify customer needs through interaction, and take appropriate action.
- Establish and maintain excellent standards of hygiene and housekeeping in accordance with company guidelines.
To be successful in this role, we are looking for people with:
- A good friendly manner.
- Good interpersonal skills.
- A willingness to learn.
Rewards & Benefits:
- Employee Discount: 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
- Holiday: 5.6 weeks on joining, increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
- Bonus: A non-contractual bonus at Christmas, based on the profit of the company in any financial year.
- Pension: A Defined Contribution Pension Plan for new employees.
- Attendance: After one year’s service, if you have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
- Made A Difference Scheme (M.A.D): A reward scheme for team members who make a difference to our business through outstanding customer service.
- Learning & Development: A wealth of learning opportunities to enhance and develop your skills and confidence.
- Birthday: After 6 months service, if your birthday falls on your contracted day to work, you can leave work early.
- Cycle2work scheme: After 1 year’s service, offering savings on new cycling equipment.
- Child's first day at school: After 1 year’s service, come in late and go home early on your child's first day of school.
- RHS Membership or a Tree/Shrub: After 1 year’s service, choose either one tree or shrub to plant each year or £50 towards RHS annual membership.
- Employee Assistance Programme (EAP): After 2 years service, access to a range of wellbeing resources.
- Retirement: After 15 years service, contracted hours will be reduced by a fifth but pay will remain the same for the final 3 months.
- Free Parking: Available to all employees in designated parking areas on our site.
Restaurant: Front of House - Waiting Staff in Thames Ditton employer: Squire's Garden Centres
Join our vibrant team as Front of House Waiting Staff, where we prioritise a friendly and supportive work culture that values exceptional customer service. With extensive benefits including generous employee discounts, holiday entitlements, and unique rewards like the Made A Difference Scheme, we are committed to your growth and well-being. Located in a welcoming environment, we offer numerous learning opportunities to help you thrive in your role and make a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant: Front of House - Waiting Staff in Thames Ditton
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop in for a meal or a drink. This way, you can chat with staff and get a feel for the atmosphere. Plus, it shows you're genuinely interested in the place!
✨Tip Number 2
Practice your people skills! Role-play common customer scenarios with friends or family. This will help you feel more confident when handling queries and ensuring customers have a great experience.
✨Tip Number 3
Dress to impress! Make sure you look smart and presentable for your interview. A good first impression goes a long way, especially in a front-of-house role where appearance matters.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Restaurant: Front of House - Waiting Staff in Thames Ditton
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly manner and good interpersonal skills.
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with our restaurant's ethos of excellent customer service. Mention any relevant experience that showcases your ability to handle customer queries and provide assistance.
Keep It Professional:While we love a casual vibe, remember to keep your application professional. Use clear language and check for any spelling or grammar mistakes before hitting send. First impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Squire's Garden Centres
✨Know the Menu Inside Out
Before your interview, make sure you familiarise yourself with the restaurant's menu. This shows that you're genuinely interested in the role and can help you answer questions about food and drink pairings or dietary requirements.
✨Show Off Your People Skills
During the interview, highlight your interpersonal skills. Share examples of how you've successfully interacted with customers in the past, as this role is all about providing a friendly and helpful service.
✨Prepare for Common Scenarios
Think about potential customer scenarios you might face, like handling complaints or special requests. Practising your responses will help you feel more confident and demonstrate your problem-solving abilities.
✨Dress to Impress
Make sure to dress smartly for your interview. A neat appearance reflects your professionalism and respect for the establishment, which is crucial in a front-of-house role.
