At a Glance
- Tasks: Provide exceptional customer support and create a welcoming shopping experience.
- Company: Join a family-owned garden centre group with a friendly atmosphere.
- Benefits: Enjoy generous employee discounts, holiday perks, and a rewarding bonus scheme.
- Other info: Dynamic work environment with opportunities for personal growth and recognition.
- Why this job: Be part of a team that values friendliness and outstanding customer service.
- Qualifications: Good interpersonal skills and a willingness to learn are essential.
The predicted salary is between 20000 - 25000 € per year.
Your primary responsibility will be to provide professional support to our customers. Working closely with the Garden Centre Manager to help the business to succeed.
Rota: Every Sunday 10:30-13:30 and Thursday 10:00-17:00
Main duties and responsibilities:
- Provide an enjoyable shopping experience for everyone by ensuring all customers are greeted and offered assistance
- Handling customer queries courteously and efficiently
- Identifying customer needs through interaction, and taking appropriate action
- Excellent standards of merchandising and housekeeping are established and maintained in accordance with company guidelines
To be successful in this role, we are looking for people with:
- Good friendly manner
- Good interpersonal skills
- Willingness to learn
Squire’s is a family‑owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936 the purpose of our business has been the happiness of those who work in it. We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic customer focused environment.
Benefits:
- Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
- Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
- Bonus – We reward our employees with a non‑contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date).
- Pension – We offer a Defined Contribution Pension Plan to new employees. If you pay into the plan and meet government criteria, the company will too, and these contributions will be invested.
- Attendance – After one year’s service, if you have worked a full financial year and have 100% attendance, one day holiday (pro‑ratio) will be added as a thank‑you.
- Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference to our business through outstanding customer service, over and above normal duties or initiatives that have grown/inspired the business. There is a monthly winner. All winners select a gift to receive.
Gifts - Sales Assistant in Surrey employer: Squire's Garden Centres
Squire’s is an exceptional employer, offering a friendly and energetic work environment where employees are valued for their commitment to customer service. With generous benefits including substantial discounts, increasing holiday entitlement, and a rewarding bonus scheme, we prioritise the happiness and growth of our staff. Located in the picturesque regions of Surrey, Sussex, Middlesex, and Berkshire, our family-owned garden centres provide a unique opportunity for personal and professional development in a supportive community.
StudySmarter Expert Advice🤫
We think this is how you could land Gifts - Sales Assistant in Surrey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Squire’s. Understand their values and what makes them tick. This way, you can show how your friendly manner and customer service skills align perfectly with their ethos.
✨Tip Number 2
Practice your people skills! Since this role is all about providing an enjoyable shopping experience, think of examples from your past where you've gone above and beyond for customers. Share these stories during your interview to demonstrate your interpersonal skills.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and presentable. A good first impression goes a long way, especially in a customer-focused environment like Squire’s.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your application. Plus, you’ll be one step closer to joining our friendly team!
We think you need these skills to ace Gifts - Sales Assistant in Surrey
Some tips for your application 🫡
Show Your Friendly Side:Since we're all about good customer service, make sure your application reflects your friendly and approachable nature. Use a warm tone and share any experiences where you've helped customers or worked in a team.
Highlight Your Interpersonal Skills:We want to see how well you connect with others! In your application, mention specific examples of how you've effectively communicated or resolved issues with customers or colleagues. This will show us you're a great fit for our team.
Demonstrate Your Willingness to Learn:We're looking for people who are eager to grow with us. In your application, express your enthusiasm for learning new skills and adapting to different situations. Share any relevant training or experiences that showcase this attitude.
Apply Through Our Website:To make things easier for both of us, we encourage you to apply directly through our website. It’s straightforward and ensures your application gets to the right place quickly. Plus, you'll find all the info you need about the role there!
How to prepare for a job interview at Squire's Garden Centres
✨Know the Company
Before your interview, take some time to research Squire’s and their values. Understanding their commitment to customer service and the importance of a friendly atmosphere will help you align your answers with what they’re looking for.
✨Showcase Your Interpersonal Skills
Since this role is all about providing excellent customer service, be ready to share examples of how you've successfully interacted with customers in the past. Think of specific situations where you went above and beyond to help someone.
✨Prepare for Common Questions
Anticipate questions related to handling customer queries and identifying needs. Practise your responses to demonstrate your problem-solving skills and willingness to learn. This will show that you’re proactive and ready to contribute.
✨Dress the Part
Even though it’s a garden centre, make sure to dress smartly for your interview. A neat appearance shows respect for the opportunity and reflects the professional standards they uphold at Squire’s.
