At a Glance
- Tasks: Provide excellent customer service and support in a vibrant restaurant environment.
- Company: Join a family-owned garden centre group with a friendly atmosphere.
- Benefits: Enjoy 50% off meals, generous holiday, and a bonus at Christmas.
- Other info: Opportunities for personal growth and unique employee perks.
- Why this job: Be part of a team that values friendliness and customer satisfaction.
- Qualifications: Good interpersonal skills and a willingness to learn.
The predicted salary is between 13 - 16 € per hour.
Your primary responsibility will be to provide professional support to our customers in the restaurant. Working closely with the Restaurant Manager to help the business to succeed.
Rota: Every Monday 11:00-15:30, Tuesday 09:00-15:00 and Saturday 10:00-16:00
Main duties and responsibilities:
- Provide an enjoyable restaurant experience for everyone by:
- Ensuring all customers are greeted and offered assistance
- Handling customer queries courteously and efficiently
- Identifying customer needs through interaction, and taking appropriate action
- Excellent standards of hygiene and housekeeping are established and maintained in accordance with company guidelines
To be successful in this role, we are looking for people with a good friendly manner, good interpersonal skills, and a willingness to learn.
Rewards & Benefits:
- Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years' service and 30% after 5 years' service.
- Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 weeks after 2 years' service and 6.6 weeks after 5 years' service.
- Bonus – A non-contractual bonus at Christmas, based on the profit of the company in any financial year.
- Pension – A Defined Contribution Pension Plan to new employees.
- Attendance – After one year's service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
- Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference to our business through outstanding customer service.
- Learning & Development – A wealth of learning opportunities to enhance and develop your skills and confidence.
- Birthday – After 6 months service, if your birthday falls on your contracted day to work, you can leave work early.
- Cycle2work scheme – After 1 year's service, a government initiative which offers savings on new cycling equipment.
- Child's first day at school – After 1 year's service, come in late and go home early on your child's first day of school.
- RHS Membership or a Tree / Shrub – After 1 year's service, choose either one tree or shrub to plant each year or £50 towards RHS annual membership.
- Employee Assistance Programme (EAP) – After 2 years service, access to a range of wellbeing resources.
- Retirement – After 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
- Free Parking – Available to all employees in the designated parking areas on our site.
Restaurant: Front of House in Shepperton employer: Squire's Garden Centres
Squire's is an exceptional employer, offering a friendly and energetic work environment where employees are valued for their commitment to customer service. With generous benefits such as extensive holiday allowances, employee discounts, and unique perks like the 'Made A Difference' reward scheme, Squire's fosters a culture of growth and support, ensuring that staff can thrive both personally and professionally in their roles. Located in beautiful garden centres across Surrey, Sussex, Middlesex, and Berkshire, working here means being part of a family-owned business dedicated to the happiness of its employees since 1936.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant: Front of House in Shepperton
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop in for a meal or a coffee. This way, you can chat with staff and customers, and get a feel for the atmosphere. Plus, it shows you're genuinely interested in the place!
✨Tip Number 2
Practice your people skills! Role-play common customer scenarios with friends or family. Think about how you'd handle queries or complaints. The more comfortable you are, the better you'll shine during your interview.
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, make sure to highlight your passion for customer service. Share any relevant experiences that demonstrate your friendly manner and willingness to learn.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and professional. Plus, it gives you another chance to express why you’d be a great fit for the team!
We think you need these skills to ace Restaurant: Front of House in Shepperton
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to add a personal touch that reflects your character!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've provided excellent customer service in the past – we love to see that!
Keep It Professional Yet Casual:While we appreciate a relaxed vibe, remember to maintain professionalism in your writing. Use clear language and check for any typos or errors before hitting send – first impressions matter!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly, so don’t hesitate!
How to prepare for a job interview at Squire's Garden Centres
✨Know the Menu Inside Out
Before your interview, take some time to familiarise yourself with the restaurant's menu and any special offerings. This shows your genuine interest in the role and helps you answer questions about customer preferences or dietary needs confidently.
✨Show Off Your People Skills
During the interview, be sure to highlight your interpersonal skills. Share examples of how you've successfully interacted with customers in the past, as this role is all about providing a friendly and helpful experience.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss how you would handle common customer queries or complaints. Think of specific scenarios where you turned a negative experience into a positive one, showcasing your ability to think on your feet.
✨Emphasise Your Willingness to Learn
Since the company values a willingness to learn, express your enthusiasm for developing new skills. Mention any previous experiences where you embraced learning opportunities, whether in hospitality or other fields.
