Seasonal - Sundries - Sales Assistant

Job Description

Seasonal role: Until 31 May 2026. Rota: Alternate Tuesdays and Thursdays 10:00-17:00 with alternate weekends on Saturday 09:00-18:00 and Sunday 10:00-17:00.

Your primary responsibility will be to provide professional support to our customers, working closely with the Garden Centre Manager to help the business succeed.

Main duties and responsibilities

• Provide an enjoyable shopping experience for everyone by:
  • Ensuring all customers are greeted and offered assistance
  • Handling customer queries courteously and efficiently
  • Identifying customer needs through interaction, and taking appropriate action
  • Maintaining high standards of merchandising and housekeeping in accordance with company guidelines

To be successful in this role, we are looking for people

• Good friendly manner
• Good interpersonal skills
• Willing to learn

Squire’s is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936 the purpose of our business has been the happiness of those who work in it. We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic, customer-focused environment.

Rewards & Benefits

We want our employees to be known for their friendliness, helpfulness, and good customer service, with their whole ethos being ‘nothing is too much trouble for our customers’. In turn we will provide an extensive benefit package, please see below.

• Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
• Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
• Bonus – Non-contractual bonus at Christmas, based on company profit (first year dependent on start date).
• Pension – Defined Contribution Pension Plan; company contributions if eligible and compliant with government criteria.
• Attendance – After one year’s service and 100% attendance, one day holiday (pro-rata) added to the holiday grant as a reward.
• Made A Difference Scheme (M.A.D) – Monthly award for outstanding customer service with a selected gift chosen by winners.
• Learning & Development – Access to learning opportunities to enhance skills and confidence.
• Birthday – After 6 months service, can leave work early on birthday (policy rules apply); after 2 years service, a £25 Squires gift voucher on birthday (pro rata for less than 40 hours).
• Cycle2work scheme – After 1 year, save 25% to 39% on new cycling equipment, with deductions over 12 or 19 months.
• Child\’s first day at school – After 1 year’s service, you may arrive late and leave early on your child’s first day.
• RHS Membership or a Tree / Shrub – After 1 year, choose one tree/shrub up to £50 value or £50 towards RHS membership.
• Employee Assistance Programme (EAP) – After 2 years, eligible to join for wellbeing resources.
• Retirement – After 15 years’ service, contracted hours may be reduced by a fifth with pay unchanged for the final 3 months.
• Free Parking – Available to all employees in designated site parking areas.