At a Glance
- Tasks: Serve customers and ensure a fantastic dining experience in our restaurant.
- Company: Join Squire's, a family-owned garden centre group dedicated to customer happiness since 1936.
- Benefits: Enjoy 50% off meals, generous holiday, bonuses, and a pension plan.
- Other info: Flexible hours with opportunities for learning and development.
- Why this job: Be part of a friendly team that values customer service and personal growth.
- Qualifications: Looking for friendly, eager learners with great interpersonal skills.
Restaurant: Front of House - Waiting Staff
Job Description
Posted Friday 7 August 2026 at 00:00
Your primary responsibility will be to provide professional support to our customers in the restaurant.
Working closely with the Restaurant Manager to help the business to succeed.
Rota: Every Friday and Saturday 11:30-15:30
Main duties and responsibilities:
- Provide an enjoyable restaurant experience for everyone by:
- Ensuring all customers are greeted and offered assistance
- Handling customer queries courteously and efficiently
- Identifying customer needs through interaction, and taking appropriate action
- Excellent standards of hygiene and housekeeping are established and maintained in accordance with company guidelines
To be successful in this role, we are looking for people:
- Good friendly manner
- Good interpersonal skills
- Willing to learn
Squire’s is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936 the purpose of our business has been the happiness of those who work in it.
We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail.
We want our staff to enjoy working with us in a friendly, energetic customer focused environment.
Rewards & Benefits
We want our employees to be known for their friendliness, helpfulness, and good customer service, with their whole ethos being ‘nothing is too much trouble for our customers’. In turn we will provide an extensive benefit package, please see below.
- Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
- Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 week after 2 years’ service and 6.6 weeks after 5 years’ service.
- Bonus – We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date)
- Pension – We are all aware of how important it is to save for our retirement. We offer a Defined Contribution Pension Plan to new employees. If you pay into the plan and meet the government criteria, the company will too, and these contributions will be invested.
- Attendance – After one years service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
- Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference to our business through outstanding customer service, over and above normal duties or initiatives that have grown / inspired the business. There is a monthly winner. All winners select a gift to receive.
- Learning & Development – You can look forward to a wealth of learning opportunities with us that will enhance and develop you with the skills and confidence you need.
- Birthday –After 6 months service if your birthday falls on your contracted day to work, you can leave work early (holiday policy rules apply). If you have 2 years service on your birthday, you will receive a £25 Squires gift voucher (pro rata for less than 40 hours).
- Cycle2work scheme –After 1 years service, a government initiative which offers a 25% to 39% saving on new cycling equipment. This cost is deducted out of your pay over 12 or 19 months.
- Child's first day at school –After 1 year's service come in late and go home early on your child's first day of school life, so that you can be there to take them and pick them up from school on their first day.
- RHS Membership or a Tree / Shrub –After 1 years service Squire's employees can choose either one tree or shrub to plant each year up to the value of £50 retail on the anniversary of your engagement or £50 towards RHS annual membership.
- Employee Assistance Programme (EAP) –After 2 years service employees are eligible to join an EAP, that gives them access to a range of wellbeing resources, etc.
- Retirement–After 15 years service if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
- Free Parking– Available to all employees in the designated parking areas on our site.
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Restaurant: Front of House - Waiting Staff in Reigate employer: Squire's Garden Centres
Join a vibrant team at our Garden Centre, where we prioritise a supportive work culture and value every employee's contribution. With flexible working hours and opportunities for personal growth, we ensure that our staff are equipped with the skills they need to thrive in customer service roles. Enjoy a rewarding environment that fosters teamwork and encourages professional development, making it an excellent place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant: Front of House - Waiting Staff in Reigate
✨Tip Number 1
Familiarise yourself with the restaurant's menu and any special offerings. This knowledge will not only help you answer customer queries confidently but also demonstrate your enthusiasm for the role during your interactions.
✨Tip Number 2
Practice your interpersonal skills by engaging with friends or family in a customer service scenario. Role-playing different situations can prepare you for handling various customer needs and queries effectively.
✨Tip Number 3
Showcase your willingness to learn by researching common challenges faced in front-of-house roles. Being prepared to discuss how you would handle these situations can set you apart from other candidates.
✨Tip Number 4
Emphasise your friendly manner and customer service ethos in conversations. Share examples of how you've gone above and beyond for customers in past experiences, as this aligns perfectly with the restaurant's values.
We think you need these skills to ace Restaurant: Front of House - Waiting Staff in Reigate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and any previous roles in the hospitality industry. Emphasise your interpersonal skills and friendly manner, as these are key for the Front of House position.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Squire's and how your values align with their commitment to customer service and a friendly environment.
Highlight Relevant Skills:In your application, clearly outline your skills that match the job description, such as handling customer queries, maintaining hygiene standards, and your willingness to learn. Use examples from past experiences to demonstrate these skills.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at Squire's Garden Centres
✨Show Your Friendly Side
As a Front of House staff member, your friendly manner is crucial. Make sure to smile and engage warmly with the interviewer, demonstrating your ability to create a welcoming atmosphere for customers.
✨Demonstrate Interpersonal Skills
Prepare examples of how you've successfully interacted with customers in the past. Highlight situations where you identified customer needs and provided excellent service, as this aligns with the role's requirements.
✨Know the Company Values
Familiarise yourself with Squire's ethos of 'nothing is too much trouble for our customers'. Be ready to discuss how you can embody this value in your role, showing that you understand and appreciate their commitment to customer service.
✨Ask Thoughtful Questions
Prepare questions that show your interest in the role and the company. Inquire about training opportunities or how the team maintains high standards of hygiene and customer satisfaction, which will demonstrate your eagerness to learn and contribute.
