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- Tasks: Support customers and ensure a fantastic dining experience in our restaurant.
- Company: Join Squire's, a family-owned garden centre group dedicated to employee happiness since 1936.
- Benefits: Enjoy 50% off meals, generous holiday, bonuses, and a pension plan.
- Why this job: Be part of a friendly team that values customer service and personal growth.
- Qualifications: Previous supervisory experience in catering or retail is essential; a friendly attitude is a must!
- Other info: Maternity cover role with full-time hours and opportunities for learning and development.
The predicted salary is between 24000 - 33600 £ per year.
Squires Garden Centre, Sixth Cross Road, Twickenham, London, City of, United Kingdom
Job Description
Posted Tuesday 6 January 2026 at 01:00
Your primary responsibility will be to provide professional support to our customers in the restaurant.
Working closely with the Restaurant Manager to help the business to succeed.
Rota: Every Monday 09:00-17:30, Tuesday and Thursdays 08:30-17:30, Friday 09:00-17:30 with alternate weekends Saturday 08:30-17:30 and Sunday 09:00-17:00
Main duties and responsibilities:
Provide an enjoyable restaurant experience for everyone by:
- Ensuring all customers are greeted and offered assistance
- Handling customer queries courteously and efficiently
- Identifying customer needs through interaction, and taking appropriate action
- Excellent standards of hygiene and housekeeping are established and maintained in accordance with company guidelines
- Take responsibility for the whole in the absence of the manager
To be successful in this role, we are looking for people:
- Good friendly manner
- Good interpersonal skills
- Willing to learn
- Previous catering / retail supervisory experience is essential
- Ability to cook
Squire’s is a family‑owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936 the purpose of our business has been the happiness of those who work in it.
We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail.
We want our staff to enjoy working with us in a friendly, energetic customer focused environment.
Rewards & Benefits:
- Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
- Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 week after 2 years’ service and 6.6 weeks after 5 years’ service.
- Bonus – We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date)
- Pension – We are all aware of how important it is to save for our retirement. We offer a Defined Contribution Pension Plan to new employees. If you pay into the plan and meet the government criteria, the company will too, and these contributions will be invested.
- Attendance – After one years service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a \’Thank you\’.
- Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference to our business through outstanding customer service, over and above normal duties or initiatives that have grown / inspired the business. There is a monthly winner. All winners select a gift to receive.
- Learning & Development – You can look forward to a wealth of learning opportunities with us that will enhance and develop you with the skills and confidence you need.
- Birthday – After 6 months service if your birthday falls on your contracted day to work, you can leave work early (holiday policy rules apply). If you have 2 years service on your birthday, you will receive a £25 Squires gift voucher (pro rata for less than 40 hours).
- Cycle2work scheme –After 1 years service, a government initiative which offers a 25% to 39% saving on new cycling equipment. This cost is deducted out of your pay over 12 or 19 months.
- Child\’s first day at school – After 1 year\’s service come in late and go home early on your child\’s first day of school life, so that you can be there to take them and pick them up from school on their first day.
- RHS Membership or a Tree / Shrub –After 1 years service Squire\’s employees can choose either one tree or shrub to plant each year up to the value of £50 retail on the anniversary of your engagement or £50 towards RHS annual membership.
- Employee Assistance Programme (EAP) –After 2 years service employees are eligible to join an EAP, that gives them access to a range of wellbeing resources, etc.
- Retirement –After 15 years service if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
- Free Parking – Available to all employees in the designated parking areas on our site.
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Restaurant: Front of House - Supervisor employer: Squire's Garden Centres
Contact Detail:
Squire's Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant: Front of House - Supervisor
✨Tip Number 1
Familiarise yourself with the restaurant's menu and services. Being knowledgeable about what you offer will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills in any interactions you have with the team or during the application process. A friendly and approachable attitude can set you apart from other candidates.
✨Tip Number 3
Research Squire's as a company, including their values and mission. Understanding their commitment to customer service and employee satisfaction will help you align your answers with their expectations.
✨Tip Number 4
Prepare examples from your previous experience that showcase your supervisory skills and ability to handle customer queries effectively. Real-life scenarios can illustrate your capability to thrive in this role.
We think you need these skills to ace Restaurant: Front of House - Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the catering or retail sector, especially any supervisory roles. Emphasise your interpersonal skills and ability to provide excellent customer service.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer queries or improved customer experiences in previous positions.
Showcase Your Skills: Clearly outline your skills that match the job description, such as your ability to cook, manage hygiene standards, and lead a team. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Squire's Garden Centres
✨Show Your Customer Service Skills
As a Front of House Supervisor, your ability to provide excellent customer service is crucial. Be prepared to share specific examples of how you've handled customer queries or complaints in the past, demonstrating your friendly manner and interpersonal skills.
✨Understand the Role and Responsibilities
Familiarise yourself with the main duties of the role, such as maintaining hygiene standards and assisting the Restaurant Manager. This will show that you are serious about the position and understand what is expected of you.
✨Demonstrate Your Leadership Qualities
Since you'll be taking responsibility in the absence of the manager, highlight any previous supervisory experience. Discuss how you've motivated a team or resolved conflicts, showcasing your ability to lead effectively.
✨Express Your Willingness to Learn
The company values employees who are eager to learn. Share instances where you've taken the initiative to develop new skills or improve your knowledge in catering or retail, showing that you're adaptable and keen to grow within the role.
