At a Glance
- Tasks: Assist customers and ensure a delightful shopping experience at our garden centre.
- Company: Join Squire’s, a family-owned garden centre group dedicated to customer happiness since 1936.
- Benefits: Enjoy 50% restaurant discounts, generous holiday leave, and a bonus scheme for your hard work.
- Other info: Special perks include birthday leave, a cycle-to-work scheme, and rewards for outstanding service.
- Why this job: Be part of a friendly team in a vibrant environment focused on customer service and growth.
- Qualifications: Looking for friendly individuals with good interpersonal skills and a willingness to learn.
The predicted salary is between 20000 - 30000 £ per year.
Your primary responsibility will be to provide professional support to our customers, working closely with the Garden Centre Manager to help the business succeed.
Main duties and responsibilities:
- Provide an enjoyable shopping experience for everyone by ensuring all customers are greeted and offered assistance.
- Handle customer queries courteously and efficiently.
- Identify customer needs through interaction and take appropriate action.
- Establish and maintain excellent standards of merchandising and housekeeping in accordance with company guidelines.
To be successful in this role, we are looking for people with:
- A good friendly manner.
- Good interpersonal skills.
- A willingness to learn.
Squire’s is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936, the purpose of our business has been the happiness of those who work in it. We are committed to growing our business and promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic, customer-focused environment.
Rewards & Benefits:
- Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
- Holiday (including bank holidays) – 5.6 weeks on joining, increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
- Bonus – A non-contractual bonus at Christmas, based on the profit of the company in any financial year.
- Pension – A Defined Contribution Pension Plan for new employees.
- Attendance – After one year's service, if you have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
- Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference to our business through outstanding customer service.
- Learning & Development – A wealth of learning opportunities to enhance and develop your skills and confidence.
- Birthday – After 6 months service, if your birthday falls on your contracted day to work, you can leave work early.
- Cycle2work scheme – After 1 year's service, offering savings on new cycling equipment.
- Child's first day at school – After 1 year's service, come in late and go home early on your child's first day of school.
- RHS Membership or a Tree/Shrub – After 1 year's service, choose either one tree or shrub to plant each year or £50 towards RHS annual membership.
- Employee Assistance Programme (EAP) – After 2 years service, access to a range of wellbeing resources.
- Retirement – After 15 years service, contracted hours will be reduced by a fifth but pay will remain the same for the final 3 months.
- Free Parking – Available to all employees in designated parking areas on our site.
Plants - Sales Assistant in London employer: Squire's Garden Centres
Squire's Garden Centre is an exceptional employer, offering a vibrant and supportive work environment in Shepperton, London. With a strong focus on employee wellbeing, we provide generous benefits including extensive holiday allowances, a rewarding bonus scheme, and opportunities for personal growth through learning and development. Our family-owned ethos ensures that every team member is valued, fostering a culture where friendliness and customer service excellence thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Plants - Sales Assistant in London
✨Tip Number 1
Familiarise yourself with the products and services offered at Squires Garden Centre. Knowing your plants, gardening tools, and customer service practices will help you engage confidently with customers and demonstrate your passion for horticulture.
✨Tip Number 2
Showcase your interpersonal skills during any interactions, whether in person or over the phone. Practice active listening and be ready to respond to customer needs, as this is crucial for providing an enjoyable shopping experience.
✨Tip Number 3
Emphasise your willingness to learn and adapt. Highlight any previous experiences where you've quickly picked up new skills or knowledge, as this aligns with Squires' commitment to employee development and growth.
✨Tip Number 4
Demonstrate your enthusiasm for teamwork and a friendly work environment. Share examples of how you've contributed positively to team dynamics in past roles, as Squires values a collaborative and energetic atmosphere.
We think you need these skills to ace Plants - Sales Assistant in London
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Sales Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills:Emphasise your interpersonal skills and friendly manner in your CV and cover letter. Provide specific examples of how you've successfully assisted customers in previous roles or experiences.
Highlight Willingness to Learn:Mention any relevant training or experiences that demonstrate your eagerness to learn and grow within the role. This could include courses, workshops, or even personal initiatives related to gardening or retail.
Craft a Personalised Cover Letter:Write a cover letter that reflects your personality and enthusiasm for the role. Address it to the hiring manager if possible, and explain why you want to work at Squires Garden Centre specifically, mentioning their commitment to customer service and employee satisfaction.
How to prepare for a job interview at Squire's Garden Centres
✨Show Your Passion for Plants
Make sure to express your enthusiasm for gardening and plants during the interview. Share any personal experiences or knowledge you have about different types of plants, as this will demonstrate your genuine interest in the role.
✨Emphasise Customer Service Skills
Since the role focuses on providing excellent customer service, be prepared to discuss your previous experiences in customer-facing roles. Highlight specific examples where you went above and beyond to assist customers, as this aligns with the company's ethos of 'nothing is too much trouble for our customers'.
✨Prepare for Common Questions
Anticipate questions related to handling customer queries and identifying customer needs. Practice your responses to ensure you can articulate how you would approach these situations effectively and courteously.
✨Demonstrate Team Spirit
Squires Garden Centre values teamwork, so be ready to discuss how you work well with others. Share examples of how you've collaborated with colleagues in the past to create a positive shopping experience for customers.
