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For Companies At a Glance
- Tasks: Assist customers and ensure a great shopping experience in our garden centre.
- Company: Join Squire's, a family-owned garden centre group dedicated to customer happiness since 1936.
- Benefits: Enjoy 50% restaurant discounts, generous holiday, bonuses, and a pension plan.
- Why this job: Be part of a friendly team focused on excellent customer service and personal growth.
- Qualifications: Looking for friendly, approachable individuals eager to learn and help customers.
- Other info: Flexible weekend shifts and unique perks like early leave on your birthday!
The predicted salary is between 20000 - 30000 £ per year.
Overview
Your primary responsibility will be to provide professional support to our customers. Working closely with the Garden Centre Manager to help the business to succeed.
Rota: Alternate weekends Saturday and Sunday 10:00-16:00
Responsibilities
- Provide an enjoyable shopping experience for everyone by:
- Ensuring all customers are greeted and offered assistance
- Handling customer queries courteously and efficiently
- Identifying customer needs through interaction, and taking appropriate action
- Excellent standards of merchandising and housekeeping are established and maintained in accordance with company guidelines
Qualifications
- Good friendly manner
- Good interpersonal skills
- Willing to learn
About Squire’s
Squire’s is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936 the purpose of our business has been the happiness of those who work in it.
We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic customer focused environment.
Rewards & Benefits
We want our employees to be known for their friendliness, helpfulness, and good customer service, with their whole ethos being ‘nothing is too much trouble for our customers’. In turn we will provide an extensive benefit package, please see below.
- Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
- Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 week after 2 years’ service and 6.6 weeks after 5 years’ service.
- Bonus – We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date).
- Pension – We offer a Defined Contribution Pension Plan to new employees. If you pay into the plan and meet the government criteria, the company will too, and these contributions will be invested.
- Attendance – After one year’s service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a \’Thank you\’.
- Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference to our business through outstanding customer service, over and above normal duties or initiatives that have grown / inspired the business. There is a monthly winner. All winners select a gift to receive.
- Learning & Development – You can look forward to a wealth of learning opportunities with us that will enhance and develop you with the skills and confidence you need.
- Birthday – After 6 months service if your birthday falls on your contracted day to work, you can leave work early (holiday policy rules apply). If you have 2 years service on your birthday, you will receive a £25 Squires gift voucher (pro rata for less than 40 hours).
- Cycle2work scheme – After 1 year’s service, a government initiative which offers a 25% to 39% saving on new cycling equipment. This cost is deducted out of your pay over 12 or 19 months.
- Child\’s first day at school – After 1 year’s service come in late and go home early on your child’s first day of school life, so that you can be there to take them and pick them up from school on their first day.
- RHS Membership or a Tree / Shrub – After 1 year’s service Squire\’s employees can choose either one tree or shrub to plant each year up to the value of £50 retail on the anniversary of your engagement or £50 towards RHS annual membership.
- Employee Assistance Programme (EAP) – After 2 years service employees are eligible to join an EAP, that gives them access to a range of wellbeing resources, etc.
- Retirement – After 15 years service if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
- Free Parking – Available to all employees in the designated parking areas on our site.
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Plants - Sales Assistant employer: Squire's Garden Centres
Contact Detail:
Squire's Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Plants - Sales Assistant
✨Tip Number 1
Familiarise yourself with the plants and products sold at Squire's. Knowing your stuff will not only help you assist customers better but also show your genuine interest in the role during any interactions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family as if they were customers. This will help you become more comfortable with greeting and assisting people, which is crucial for this position.
✨Tip Number 3
Visit a local garden centre to observe how staff interact with customers. Take notes on their approach to customer queries and merchandising standards, as this can give you valuable insights to bring to your interview.
✨Tip Number 4
Show enthusiasm for learning about horticulture and retail. Mention any relevant experiences or courses you've taken that demonstrate your willingness to grow in this field, as it aligns with Squire's commitment to employee development.
We think you need these skills to ace Plants - Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Friendly Cover Letter: Write a cover letter that reflects your good friendly manner and interpersonal skills. Use a warm tone and provide examples of how you've successfully assisted customers in the past.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or retail. Mention specific instances where you provided excellent service or resolved customer queries effectively.
Show Willingness to Learn: Express your eagerness to learn and grow within the company. Mention any relevant training or development opportunities you have pursued in the past, and how they have prepared you for this role.
How to prepare for a job interview at Squire's Garden Centres
✨Show Your Passion for Plants
Make sure to express your enthusiasm for gardening and plants during the interview. Share any personal experiences or knowledge you have about different plant species, as this will demonstrate your genuine interest in the role.
✨Emphasise Customer Service Skills
Since the role involves providing excellent customer service, be prepared to discuss your previous experiences in customer-facing roles. Highlight specific examples where you went above and beyond to assist customers.
✨Demonstrate Teamwork Abilities
The position requires working closely with the Garden Centre Manager and other team members. Be ready to talk about how you’ve successfully collaborated with others in past jobs, showcasing your interpersonal skills and willingness to learn.
✨Prepare Questions About the Company
Research Squire’s garden centres and prepare thoughtful questions about their values, culture, and future plans. This shows that you are genuinely interested in the company and eager to contribute to its success.
