At a Glance
- Tasks: Support the Pets & Aquatics Department and manage stock levels effectively.
- Company: Join a family-owned garden centre group with a friendly, energetic culture.
- Benefits: Enjoy 50% restaurant discounts, generous holiday, and a bonus scheme.
- Other info: Great learning opportunities and career growth in a supportive environment.
- Why this job: Make a difference in customer service while working with pets and aquatics.
- Qualifications: Strong communication skills and a passion for pets and customer service.
The predicted salary is between 25000 - 30000 € per year.
Your primary responsibility will be to provide management support to the Pets & Aquatics Department, working closely with the Department Head to help the department succeed.
Main Duties and Responsibilities:
- Maintain good control over stock levels, including accurate ordering and stock clearance where necessary.
- Co-operate fully with line management and product managers.
- Take responsibility for the whole department in the absence of the manager.
- Purchasing within the company product range within company guidelines.
- Feed back on current and new products to optimise range and stock availability.
- Close liaison with relevant Product Manager to ensure the optimum range and stock availability.
- Use initiative to increase sales in the department through interaction with customers.
- Monitor and maintain standards of appearance.
- Organise and allocate team and individual tasks in line with customer service needs.
- Handle queries and complaints with courtesy, referring where necessary to the Manager and Product Manager.
To be Successful in This Role:
Squire’s is a family‑owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936, the purpose of our business has been the happiness of those who work in it. We are committed to growing our business and promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic, customer-focused environment.
Rewards & Benefits:
- Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
- Holiday (including bank holidays) – 5.6 weeks on joining, increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
- Bonus – A non‑contractual bonus at Christmas, based on the profit of the company in any financial year.
- Pension – Defined Contribution Pension Plan available to new employees.
- Attendance – After one year's service, if you have 100% attendance, one day holiday (pro‑rata) will be added to your holiday grant as a 'Thank you'.
- Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference through outstanding customer service.
- Learning & Development – A wealth of learning opportunities to enhance and develop skills and confidence.
- Birthday – After 6 months service, if your birthday falls on your contracted day to work, you can leave work early.
- Cycle2work scheme – After 1 year's service, offering savings on new cycling equipment.
- Child's first day at school – After 1 year's service, come in late and go home early on your child's first day of school.
- RHS Membership or a Tree / Shrub – After 1 year's service, choose either one tree or shrub to plant each year or £50 towards RHS annual membership.
- Employee Assistance Programme (EAP) – Available after 2 years service, providing access to wellbeing resources.
- Retirement – After 15 years service, contracted hours will be reduced by a fifth but pay will remain the same for the final 3 months.
- Free Parking – Available to all employees in designated parking areas.
Pets and Aquatics - Supervisor employer: Squire's Garden Centres
Squire's Garden Centre is an exceptional employer, offering a vibrant and supportive work environment in Stanmore, London. With a strong commitment to employee well-being, we provide generous benefits such as substantial discounts, extensive holiday allowances, and unique perks like the 'Made A Difference' reward scheme. Our focus on personal growth through learning opportunities ensures that every team member can thrive and contribute to our mission of creating happiness for both staff and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Pets and Aquatics - Supervisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Squires Garden Centre. Understand their values and what makes them tick. This way, you can show how you fit into their family-oriented culture.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Pets and Aquatics Supervisor, especially around stock management and customer interaction.
✨Tip Number 3
Show your passion for pets and aquatics! Bring examples of how you've engaged with customers in similar roles or how you've contributed to sales. This will help you stand out as someone who genuinely cares about the department.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. And remember, apply through our website for the best chance!
We think you need these skills to ace Pets and Aquatics - Supervisor
Some tips for your application 🫡
Show Your Passion for Pets and Aquatics:When writing your application, let us know why you're passionate about pets and aquatics! Share any relevant experience or personal stories that highlight your love for animals. This will help us see how you fit into our friendly, energetic environment.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your management skills and any experience with stock control or customer service. We want to see how you can contribute to the success of our Pets & Aquatics Department!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show your personality while keeping it professional!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our Squire’s family!
How to prepare for a job interview at Squire's Garden Centres
✨Know Your Products
Before the interview, make sure you’re familiar with the pets and aquatics products that Squires Garden Centre offers. Research their range and think about how you can contribute to optimising stock availability and increasing sales. This will show your passion for the role and your initiative.
✨Demonstrate Customer Focus
Since customer interaction is key in this role, prepare examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to maintain high standards of customer service and how you can inspire your team to do the same.
✨Show Your Team Leadership Skills
Be ready to discuss your experience in organising and allocating tasks within a team. Think of specific instances where you’ve motivated others or taken charge in the absence of a manager. This will demonstrate your capability to support the department head effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within Squires. This not only shows your interest in the role but also helps you gauge if the environment aligns with your values and career goals.
