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- Tasks: Support customers in our restaurant and ensure a fantastic dining experience.
- Company: Join Squire's, a family-owned garden centre group with a friendly atmosphere.
- Benefits: Enjoy 50% off meals, generous holiday, and a bonus at Christmas!
- Why this job: Be part of a team that values customer service and personal growth.
- Qualifications: Previous supervisory experience in catering or retail is essential.
- Other info: Flexible hours, learning opportunities, and a supportive work environment await you!
The predicted salary is between 24000 - 36000 £ per year.
Your primary responsibility will be to provide professional support to our customers in the restaurant. Working closely with the Restaurant Manager to help the business to succeed.
Rota: Every Monday 09:00-17:30, Tuesday and Thursdays 08:30-17:30, Friday 09:00-17:30 with alternate weekends Saturday 08:30-17:30 and Sunday 09:00-17:00
Main duties and responsibilities:
- Provide an enjoyable restaurant experience for everyone by:
- Ensuring all customers are greeted and offered assistance
- Handling customer queries courteously and efficiently
- Identifying customer needs through interaction, and taking appropriate action
- Excellent standards of hygiene and housekeeping are established and maintained in accordance with company guidelines
- Take responsibility for the whole in the absence of the manager
To be successful in this role, we are looking for people:
- Good friendly manner
- Good interpersonal skills
- Willing to learn
- Previous catering / retail supervisory experience is essential
- Ability to cook
Squire's is a family‐owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936 the purpose of our business has been the happiness of those who work in it. We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic customer focused environment.
Rewards & Benefits:
- Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years' service and 30% after 5 years' service.
- Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 week after 2 years' service and 6.6 weeks after 5 years' service.
- Bonus – We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date).
- Pension – We offer a Defined Contribution Pension Plan to new employees. If you pay into the plan and meet the government criteria, the company will too, and these contributions will be invested.
- Attendance – After one years service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
- Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference to our business through outstanding customer service, over and above normal duties or initiatives that have grown / inspired the business. There is a monthly winner. All winners select a gift to receive.
- Learning & Development – You can look forward to a wealth of learning opportunities with us that will enhance and develop you with the skills and confidence you need.
- Birthday – After 6 months service if your birthday falls on your contracted day to work, you can leave work early (holiday policy rules apply). If you have 2 years service on your birthday, you will receive a £25 Squires gift voucher (pro rata for less than 40 hours).
- Cycle2work scheme – After 1 years service, a government initiative which offers a 25% to 39% saving on new cycling equipment. This cost is deducted out of your pay over 12 or 19 months.
- Child's first day at school – After 1 year's service come in late and go home early on your child's first day of school life, so that you can be there to take them and pick them up from school on their first day.
- RHS Membership or a Tree / Shrub – After 1 year's service Squire's employees can choose either one tree or shrub to plant each year up to the value of £50 retail on the anniversary of your engagement or £50 towards RHS annual membership.
- Employee Assistance Programme (EAP) – After 2 years service employees are eligible to join an EAP, that gives them access to a range of wellbeing resources, etc.
- Retirement – After 15 years service if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
- Free Parking – Available to all employees in the designated parking areas on our site.
Restaurant: Front of House - Supervisor in London employer: Squires Garden Centres
Contact Detail:
Squires Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant: Front of House - Supervisor in London
✨Tip Number 1
Get to know the restaurant scene in your area! Visit local spots, chat with staff, and understand what makes a great dining experience. This will help you stand out when you apply.
✨Tip Number 2
Network like a pro! Connect with people in the industry on social media or at local events. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 3
When you apply, make sure to highlight your previous supervisory experience and any customer service skills. We want to see how you can bring that friendly manner to our team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our family!
We think you need these skills to ace Restaurant: Front of House - Supervisor in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly manner and interpersonal skills. Remember, we’re all about creating a welcoming environment!
Tailor Your Experience: Make sure to highlight any previous catering or retail supervisory experience you have. We love seeing how your past roles can contribute to our restaurant's success, so connect the dots for us in your application!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos – we want to see your attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – just a few clicks and you’re done!
How to prepare for a job interview at Squires Garden Centres
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the restaurant's menu and any special offerings. This shows your genuine interest in the role and helps you answer questions about customer service scenarios effectively.
✨Showcase Your Interpersonal Skills
During the interview, highlight your previous experience in customer-facing roles. Share specific examples of how you've handled customer queries or resolved issues, as this will demonstrate your ability to create an enjoyable dining experience.
✨Demonstrate Team Spirit
Since you'll be working closely with the Restaurant Manager and other staff, emphasise your teamwork skills. Talk about times when you’ve collaborated successfully with others to achieve a common goal, especially in a busy environment.
✨Prepare Questions for Them
At the end of the interview, have a few thoughtful questions ready to ask. This could be about their training programmes or how they maintain high standards of hygiene. It shows you're engaged and serious about the position.
