At a Glance
- Tasks: Lead the Pets & Aquatics team and ensure excellent customer service.
- Company: Join a family-owned garden centre with a friendly, energetic vibe.
- Benefits: Enjoy 50% off in restaurants, generous holiday, and a bonus at Christmas.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Make a difference in a fun environment while developing your skills.
- Qualifications: Strong leadership skills and a passion for pets and aquatics.
The predicted salary is between 30000 - 40000 £ per year.
Your primary responsibility will be to provide management support to the Pets & Aquatics Department, working closely with the Department Head to help the department succeed.
Main Duties and Responsibilities
- Maintain good control over stock levels, including accurate ordering and stock clearance where necessary.
- Co-operate fully with line management and product managers.
- Take responsibility for the whole in the absence of the manager.
- Purchasing within the company product range within company guidelines.
- Feed back on current and new products to optimise range and stock availability.
- Close liaison with relevant Product Manager to ensure the optimum range and stock availability.
- Use initiative to increase sales in their department.
- Sales opportunities are generated through interaction with customers.
- Standards of appearance are monitored and maintained.
- Organises and allocates team and individual tasks, in line with customer service needs.
- Queries and complaints handled with courtesy by all team members, and referred where necessary to the Manager and Product Manager.
To be Successful in This Role
Squire’s is a family‑owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936 the purpose of our business has been the happiness of those who work in it. We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic customer focused environment.
Rewards & Benefits
- Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
- Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
- Bonus – We reward our employees with a non‑contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date).
- Pension – We offer a Defined Contribution Pension Plan to new employees. If you pay into the plan and meet the government criteria, the company will too, and these contributions will be invested.
- Attendance – After one year's service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro‑rata) will be added to your holiday grant as a 'Thank you'.
- Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference to our business through outstanding customer service, over and above normal duties or initiatives that have grown/inspired the business. There is a monthly winner. All winners select a gift to receive.
- Learning & Development – You can look forward to a wealth of learning opportunities with us that will enhance and develop you with the skills and confidence you need.
- Birthday – After 6 months service if your birthday falls on your contracted day to work, you can leave work early (holiday policy rules apply). If you have 2 years service on your birthday, you will receive a £25 Squires gift voucher (pro rata for less than 40 hours).
- Cycle2work scheme – After 1 year's service, a government initiative which offers a 25% to 39% saving on new cycling equipment. This cost is deducted out of your pay over 12 or 19 months.
- Child's first day at school – After 1 year's service come in late and go home early on your child's first day of school life, so that you can be there to take them and pick them up from school on their first day.
- RHS Membership or a Tree/Shrub – After 1 year's service Squire's employees can choose either one tree or shrub to plant each year up to the value of £50 retail on the anniversary of your engagement or £50 towards RHS annual membership.
- Employee Assistance Programme (EAP) – After 2 years service employees are eligible to join an EAP, that gives them access to a range of wellbeing resources, etc.
- Retirement – After 15 years service if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
- Free Parking – Available to all employees in the designated parking areas on our site.
Pets and Aquatics - Supervisor in London employer: Squire's Garden Centres
Squire's Garden Centre is an exceptional employer, offering a vibrant and supportive work environment in Stanmore, London. With a strong commitment to employee happiness, we provide generous benefits including substantial discounts, extensive holiday allowances, and unique perks like the 'Made A Difference' reward scheme. Our focus on learning and development ensures that every team member has the opportunity to grow and thrive within our family-owned business.
StudySmarter Expert Advice🤫
We think this is how you could land Pets and Aquatics - Supervisor in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Squires Garden Centre. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Pets and Aquatics Supervisor. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your passion for pets and aquatics! During the interview, share your experiences and knowledge about animals and aquatic life. This will demonstrate your enthusiasm and commitment to the role, making you stand out from the crowd.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the position!
We think you need these skills to ace Pets and Aquatics - Supervisor in London
Some tips for your application 🫡
Show Your Passion for Pets and Aquatics:When writing your application, let us know why you're excited about working in the Pets & Aquatics department. Share any relevant experience or personal stories that highlight your love for animals and aquatic life.
Tailor Your Application:Make sure to customise your application to reflect the specific duties and responsibilities mentioned in the job description. Highlight your skills in stock management and customer service to show us you’re the perfect fit!
Be Professional Yet Friendly:While we love a casual vibe, remember to keep your tone professional. Use clear language and avoid slang, but don’t be afraid to let your personality shine through. We want to see the real you!
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s super easy and ensures we receive all your details without any hiccups!
How to prepare for a job interview at Squire's Garden Centres
✨Know Your Products
Before the interview, make sure you’re familiar with the pets and aquatics products that Squires Garden Centre offers. Research their range and think about how you can contribute to optimising stock availability and increasing sales. This will show your passion for the role and your initiative.
✨Demonstrate Team Leadership
As a supervisor, you'll need to manage a team effectively. Prepare examples of how you've successfully organised tasks or resolved conflicts in previous roles. Highlight your ability to motivate others and maintain high standards of customer service.
✨Engage with Customer Service Scenarios
Think about how you would handle customer queries and complaints. Be ready to discuss specific situations where you provided excellent customer service or turned a negative experience into a positive one. This will demonstrate your commitment to the company’s values.
✨Show Your Enthusiasm for Learning
Squires values learning and development, so express your eagerness to grow within the company. Share any relevant training or courses you’ve completed, and discuss how you plan to continue developing your skills in the pets and aquatics sector.
