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- Tasks: Lead the Gifts Department, manage stock, and enhance customer experience.
- Company: Join Squire's, a family-owned garden centre group with a friendly culture.
- Benefits: Enjoy 50% restaurant discount, generous holiday, and bonus opportunities.
- Why this job: Make a difference in a vibrant environment while developing your skills.
- Qualifications: Strong leadership and customer service skills are essential.
- Other info: Great career growth and a supportive team await you!
The predicted salary is between 30000 - 42000 £ per year.
Your primary responsibility will be to provide management support to the Gift Department, working closely with the Garden Centre Manager to help the department succeed.
Rota: Full Time, 40hrs with alternate weekends
Main duties and responsibilities:
- Maintain good control over stock levels, including accurate ordering and stock clearance where necessary.
- Co-operate fully with line management and Product Managers.
- Take responsibility for the whole centre in the absence of the Manager.
- Purchasing within the company product range within company guidelines.
- Feed back on current and new products to optimise range and stock availability.
- Close liaison with relevant Product Manager to ensure the optimum range and stock availability.
- Use initiative to increase sales in their department.
- Sales opportunities are generated through interaction with customers.
- Standards of appearance are monitored and maintained.
- Organises and allocates team and individual tasks, in line with customer service needs.
- Queries and complaints handled with courtesy by all team members, and referred where necessary to the Manager and Product Manager.
To be successful in this role, we are looking for people who:
Squire's is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936, the purpose of our business has been the happiness of those who work in it. We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic customer-focused environment.
Rewards & Benefits:
- Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years' service and 30% after 5 years' service.
- Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 weeks after 2 years' service and 6.6 weeks after 5 years' service.
- Bonus – Non-contractual bonus at Christmas, based on company profit (first year dependent on start date).
- Pension – Defined Contribution Pension Plan; company contributions where eligible following government criteria.
- Attendance – After one year's service and 100% attendance, one additional holiday day (pro-rata) is added.
- Made A Difference Scheme (M.A.D) – Monthly winners selections for outstanding customer service; winners receive a gift.
- Learning & Development – Opportunities to develop skills and confidence.
- Birthday – After 6 months' service, if your birthday falls on your contracted day, you may leave early (holiday policy rules apply). After 2 years' service, a £25 Squires gift voucher.
- Child's first day at school – After 1 year's service, come in late and go home early on your child's first day of school.
- RHS Membership or a Tree/Shrub – After 1 year's service, choose one tree or shrub up to £50 retail value annually or £50 towards RHS membership.
- Employee Assistance Programme (EAP) – After 2 years, eligibility to join wellbeing resources.
- Retirement – After 15 years' service, contracted hours reduced by a fifth for the final 3 months while pay remains the same.
- Free Parking – Available to all employees in designated on-site parking areas.
Gifts - Department Head in London employer: Squires Garden Centres
Contact Detail:
Squires Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gifts - Department Head in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Squires Garden Centre. Understand their values and what makes them tick. This way, you can show how you fit into their friendly, customer-focused environment.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with managing stock levels and boosting sales in the Gifts department.
✨Tip Number 3
Show off your people skills! During the interview, highlight your ability to interact with customers and handle queries with courtesy. Remember, Squires values friendliness and helpfulness, so let that shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Squires family. Don’t miss out on this opportunity!
We think you need these skills to ace Gifts - Department Head in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about the Gift Department and how you can contribute to its success.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your relevant experience in retail and management, and don’t forget to mention any customer service skills that align with our friendly ethos.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position without any hiccups!
How to prepare for a job interview at Squires Garden Centres
✨Know Your Products
Before the interview, take some time to familiarise yourself with the types of gifts and products that Squires Garden Centre offers. Being able to discuss specific items and how they could enhance customer experience will show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Department Head, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. This will help illustrate your capability to lead and motivate others.
✨Customer Service Focus
Squires values friendliness and helpfulness. Be ready to share instances where you've gone above and beyond for customers. Highlighting your commitment to excellent customer service will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and future product ranges. This not only shows your enthusiasm for the position but also helps you gauge if the company aligns with your values and career goals.