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- Tasks: Lead the IT support desk and enhance our tech services across multiple garden centres.
- Company: Join a family-owned group of 17 thriving garden centres in Greater London and beyond.
- Benefits: Enjoy 50% off in restaurants, generous holiday, and a bonus at Christmas!
- Other info: Great career growth opportunities and a supportive team culture await you!
- Why this job: Be the go-to tech hero and make a real difference in a dynamic environment.
- Qualifications: Experience in IT support, strong Windows and Microsoft 365 knowledge required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Squire’s is an expanding family owned group of 17 garden centres located in Greater London/Surrey/Sussex/Berkshire area and our looking for an IT Support Desk Lead to run and continuously improve the IT Helpdesk function for a busy, multi-site garden centre group.
ROTA: Full time, 40 hours, Monday to Friday
Key Tasks
- Act as the first point of contact for the company's IT support help desk
- Log, prioritise and track incidents and service requests through the helpdesk system
- Install, configure, and maintain software and hardware across computers, tills, printers, phones and network systems
- Diagnose and resolve software and hardware issues, co‑ordinating with external IT providers where required
- Repair or replace faulty IT and network components
- Provide IT support to in‑store teams and Group Office staff across EPOS, printers, phones, computers, and network devices
- Support Microsoft 365 including Outlook, Teams, OneDrive and SharePoint
- Assist with the maintenance and accuracy of technical network documentation, including PCI‑related materials
- Liaise with external IT and EPOS suppliers and manage escalations
- Support the IT Manager/business in adopting new technology (such as AI) in practical, value‑driven way
Essential Experience/Qualifications:
- Experience working in a busy IT helpdesk or service desk role
- Strong working knowledge of Windows and Microsoft 365
- Excellent communication and customer service skills
- Experience supporting retail or multi‑site organisations
- Ability to prioritise and remain calm under pressure
- Full driving licence and access to own vehicle
Desirable Experience/Qualifications:
- EPOS system support experience
- Supplier or contract management exposure
- Interest in AI, automation and digital transformation
Rewards & Benefits
- Employee Discount– 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service
- Holiday (including bank holidays)– 5.6 weeks on joining increasing to 6.2 week after 2 years’ service and 6.6 weeks after 5 years’ service
- Bonus– We reward our employees with a non‑contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date)
- Pension– We offer a Defined Contribution Pension Plan to new employees
- Attendance– After one year’s service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro‑rata) will be added to your holiday grant as a 'Thank you'
- Made A Difference Scheme (M.A.D)– A reward scheme for team members who make a difference to our business through outstanding customer service, over and above normal duties or initiatives that have grown / inspired the business
- Learning & Development– You can look forward to a wealth of learning opportunities with us that will enhance and develop you with the skills and confidence you need
- Birthday– After 6 months’ service if your birthday falls on your contracted day to work, you can leave work early
- Cycle2work scheme – After 1 year’s service, a government initiative which offers a 25% to 39% saving on new cycling equipment
- Child's first day at school– After 1 year's service come in late and go home early on your child's first day of school life
- RHS Membership or a Tree / Shrub– After 1 year’s service Squire's employees can choose either one tree or shrub to plant each year up to the value of £50 retail
- Employee Assistance Programme (EAP)– After 2 years’ service employees are eligible to join an EAP, that gives them access to a range of wellbeing resources
- Retirement– After 15 years’ service if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months
- Free Parking– Available to all employees in the designated parking areas on our site
Group Office: Information Technology - IT Support Desk Lead employer: Squire's Garden Centres
Contact Detail:
Squire's Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Office: Information Technology - IT Support Desk Lead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Squire’s and its garden centres. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to IT support and customer service. We want you to feel confident when discussing your experience with Windows, Microsoft 365, and handling helpdesk queries.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share specific examples of how you've diagnosed and resolved IT issues in the past. This is your chance to shine and demonstrate your expertise!
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. It shows you're genuinely interested and helps you figure out if this is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Group Office: Information Technology - IT Support Desk Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Desk Lead role. Share your passion for technology and how you can help us improve our IT Helpdesk function.
Show Off Your Communication Skills: Since this role involves liaising with various teams and external suppliers, make sure your application reflects your excellent communication skills. We love candidates who can convey technical information clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Squire's Garden Centres
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Microsoft 365, as these are crucial for the role. Be prepared to discuss specific software and hardware issues you've resolved in the past, especially in a busy IT helpdesk environment.
✨Showcase Your Customer Service Skills
Since this role involves supporting in-store teams and Group Office staff, highlight your excellent communication and customer service skills. Think of examples where you've gone above and beyond to assist users, especially in high-pressure situations.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you diagnose and resolve IT issues. Bring examples of how you've coordinated with external IT providers or managed escalations effectively. This will show that you can handle the demands of a multi-site organisation.
✨Express Your Interest in New Technologies
The company is looking for someone who can support the adoption of new technology like AI. Share your thoughts on how you see technology evolving in the workplace and any relevant experience you have with digital transformation or automation.