At a Glance
- Tasks: Provide excellent customer service and support in a vibrant restaurant environment.
- Company: Join a family-owned garden centre group with a friendly atmosphere.
- Benefits: Enjoy discounts, generous holiday, bonuses, and a supportive work culture.
- Other info: Opportunities for personal growth and recognition through our M.A.D scheme.
- Why this job: Be part of a team that values friendliness and customer satisfaction.
- Qualifications: Good interpersonal skills and a willingness to learn.
The predicted salary is between 9.9 - 12.1 £ per hour.
Your primary responsibility will be to provide professional support to our customers in the restaurant.
Working closely with the Restaurant Manager to help the business to succeed.
Rota: Every Saturday 11:30 - 17:30 Main duties and responsibilities: Provide an enjoyable restaurant experience for everyone by:
Ensuring all customers are greeted and offered assistance Handling customer queries courteously and efficiently Identifying customer needs through interaction, and taking appropriate action
Excellent standards of hygiene and housekeeping are established and maintained in accordance with company guidelines To be successful in this role, we are looking for people: Good friendly manner Good interpersonal skills Willing to learn Squire’s is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire.
Since 1936 the purpose of our business has been the happiness of those who work in it.
We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail.
We want our staff to enjoy working with us in a friendly, energetic customer focused environment.
Rewards & Benefits: We want our employees to be known for their friendliness, helpfulness, and good customer service, with their whole ethos being ‘nothing is too much trouble for our customers’.
In turn we will provide an extensive benefit package, please see below.
- Employee Discount
- 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service. Holiday (including bank holidays)
- 5.6 weeks on joining increasing to 6.2 week after 2 years’ service and 6.6 weeks after 5 years’ service. Bonus
- We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date) Pension
- We are all aware of how important it is to save for our retirement.
We offer a Defined Contribution Pension Plan to new employees.
If you pay into the plan and meet the government criteria, the company will too, and these contributions will be invested.
- Attendance
- After one years service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
Made A Difference Scheme (M.
- A reward scheme for team members who make a difference to our business through outstanding customer service, over and above normal duties or initiatives that have grown / inspired the business.
There is a monthly winner.
All winners select a gift to receive.
- Learning & Development
- You can look forward to a wealth of learning opportunities with us that will enhance and develop you with the skills and confidence you need. Birthday
- After 6 months service if your birthday falls on your contracted day to work, you can leave work early (holiday policy rules apply).
If you have 2 years service on your birthday, you will receive a £25 Squires gift voucher (pro rata for less than 40 hours).
- Cycle2work scheme
- After 1 years service, a government initiative which offers a 25% to 39% saving on new cycling equipment.
This cost is deducted out of your pay over 12 or 19 months.
- Child's first day at school
- After 1 year's service come in late and go home early on your child's first day of school life, so that you can be there to take them and pick them up from school on their first day.
- RHS Membership or a Tree / Shrub
- After 1 years service Squire's employees can choose either one tree or shrub to plant each year up to the value of £50 retail on the anniversary of your engagement or £50 towards RHS annual membership.
- Employee Assistance Programme (EAP)
- After 2 years service employees are eligible to join an EAP, that gives them access to a range of wellbeing resources, etc. Retirement
- After 15 years service if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
- Free Parking
- Available to all employees in the designated parking areas on our site.
Restaurant: Front of House - Waiting Staff in Guildford employer: Squire's Garden Centres
Join a dynamic team as the Department Head for Garden Furniture, where your leadership will directly contribute to the success of our vibrant Garden Centre. We pride ourselves on fostering a collaborative work culture that values employee growth and development, offering comprehensive training and opportunities for advancement. Located in a thriving community, we provide a supportive environment that encourages innovation and customer engagement, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant: Front of House - Waiting Staff in Guildford
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Squire's Garden Centres and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Restaurant: Front of House - Waiting Staff in Guildford
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Squire's Garden Centres that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Squire's Garden Centres.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Squire's Garden Centres get a sense of who you are beyond your experience!
How to prepare for a job interview at Squire's Garden Centres
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Squire's Garden Centres and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
