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- Tasks: Assist customers and ensure a great shopping experience at our Food Hall.
- Company: Join Squire's, a family-owned garden centre group dedicated to customer happiness since 1936.
- Benefits: Enjoy 50% off in restaurants, generous holiday, and a bonus scheme for your hard work.
- Why this job: Be part of a friendly team that values customer service and offers growth opportunities.
- Qualifications: Looking for friendly individuals with good interpersonal skills and a willingness to learn.
- Other info: Flexible hours with a focus on work-life balance and special perks for long-term employees.
Your primary responsibility will be to provide professional support to our customers.
Working closely with the Garden Centre Manager to help the business to succeed.
Rota: Alternate weekends Saturday 11:00-16:00 and Sunday 11:00-16:00
Main duties and responsibilities:
- Provide an enjoyable shopping experience for everyone by:
- Ensuring all customers are greeted and offered assistance
- Handling customer queries courteously and efficiently
- Identifying customer needs through interaction, and taking appropriate action
- Excellent standards of merchandising and housekeeping are established and maintained in accordance with company guidelines
To be successful in this role, we are looking for people:
- Good friendly manner
- Good interpersonal skills
- Willing to learn
Squire\’s is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936 the purpose of our business has been the happiness of those who work in it.
We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail.
We want our staff to enjoy working with us in a friendly, energetic customer focused environment.
Rewards & Benefits:
We want our employees to be known for their friendliness, helpfulness, and good customer service, with their whole ethos being \’nothing is too much trouble for our customers\’. In turn we will provide an extensive benefit package, please see below.
- Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years\’ service and 30% after 5 years\’ service.
- Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 week after 2 years\’ service and 6.6 weeks after 5 years\’ service.
- Bonus – We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date)
- Pension – We are all aware of how important it is to save for our retirement. We offer a Defined Contribution Pension Plan to new employees. If you pay into the plan and meet the government criteria, the company will too, and these contributions will be invested.
- Attendance – After one years service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a \’Thank you\’.
- Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference to our business through outstanding customer service, over and above normal duties or initiatives that have grown / inspired the business. There is a monthly winner. All winners select a gift to receive.
- Learning & Development – You can look forward to a wealth of learning opportunities with us that will enhance and develop you with the skills and confidence you need.
- Birthday – After 6 months service if your birthday falls on your contracted day to work, you can leave work early (holiday policy rules apply). If you have 2 years service on your birthday, you will receive a £25 Squires gift voucher (pro rata for less than 40 hours).
- Cycle2work scheme – After 1 years service, a government initiative which offers a 25% to 39% saving on new cycling equipment. This cost is deducted out of your pay over 12 or 19 months.
- Child\’s first day at school – After 1 year\’s service come in late and go home early on your child\’s first day of school life, so that you can be there to take them and pick them up from school on their first day.
- RHS Membership or a Tree / Shrub – After 1 years service Squire\’s employees can choose either one tree or shrub to plant each year up to the value of £50 retail on the anniversary of your engagement or £50 towards RHS annual membership.
- Employee Assistance Programme (EAP) – After 2 years service employees are eligible to join an EAP, that gives them access to a range of wellbeing resources, etc.
- Retirement – After 15 years service if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
- Free Parking – Available to all employees in the designated parking areas on our site.
Food Hall - Sales Assistant employer: Squires Garden Centres
Contact Detail:
Squires Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food Hall - Sales Assistant
✨Tip Number 1
Familiarise yourself with the products and services offered at Squire's. Knowing the ins and outs of what you’ll be selling will help you engage with customers more effectively and show your genuine interest in the role.
✨Tip Number 2
Demonstrate your interpersonal skills during any interactions, whether it's in person or over the phone. Practice active listening and ensure you respond to customer needs with enthusiasm and a friendly attitude.
✨Tip Number 3
Show your willingness to learn by asking insightful questions about the business and its operations. This not only highlights your eagerness but also helps you understand how you can contribute to the team’s success.
✨Tip Number 4
Be prepared to discuss examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help a customer, as this aligns perfectly with Squire's ethos.
We think you need these skills to ace Food Hall - Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any previous roles where you provided support to customers or worked in a retail environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your friendly manner and interpersonal skills. Mention specific examples of how you've successfully assisted customers in the past, demonstrating your ability to create an enjoyable shopping experience.
Show Enthusiasm for Learning: In your application, express your willingness to learn and grow within the company. Highlight any previous experiences where you took the initiative to develop new skills or knowledge related to customer service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in a customer-facing role.
How to prepare for a job interview at Squires Garden Centres
✨Show Your Friendly Side
As a Sales Assistant, having a good friendly manner is crucial. During the interview, make sure to smile and engage warmly with your interviewer. This will demonstrate your interpersonal skills and show that you can create a welcoming atmosphere for customers.
✨Prepare for Customer Scenarios
Think about common customer queries or situations you might encounter in a food hall setting. Be ready to discuss how you would handle these scenarios, showcasing your ability to identify customer needs and provide excellent service.
✨Highlight Your Willingness to Learn
The company values individuals who are eager to learn. Share examples from your past experiences where you have taken the initiative to learn new skills or improve your knowledge, especially in customer service or retail environments.
✨Understand the Company Culture
Familiarise yourself with Squire's ethos of 'nothing is too much trouble for our customers'. During the interview, express your alignment with this philosophy and how you can contribute to maintaining high standards of customer service and satisfaction.