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- Tasks: Lead the Food Hall team and ensure excellent customer service.
- Company: Join a family-owned garden centre group with a friendly atmosphere.
- Benefits: Enjoy 50% off in restaurants, generous holiday, and a bonus scheme.
- Why this job: Make a difference in a vibrant environment while developing your skills.
- Qualifications: Strong leadership and customer service skills are essential.
- Other info: Great opportunities for personal growth and a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
Your primary responsibility will be to provide management support to the Foodhall Department, working closely with the Garden Centre Manager to help the department succeed.
Main duties and responsibilities:
- Maintain good control over stock levels, including accurate ordering and stock clearance where necessary.
- Co-operate fully with line management and Product Managers.
- Take responsibility for the whole centre in the absence of the Manager.
- Purchasing within the company product range within company guidelines.
- Feed back on current and new products to optimise range and stock availability.
- Close liaison with relevant Product Manager to ensure the optimum range and stock availability.
- Use initiative to increase sales in their department.
- Sales opportunities are generated through interaction with customers.
- Standards of appearance are monitored and maintained.
- Organises and allocates team and individual tasks, in line with customer service needs.
- Queries and complaints handled with courtesy by all team members, and referred where necessary to the Manager and Product Manager.
To be successful in this role, we are looking for people:
Squire’s is a family‑owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936 the purpose of our business has been the happiness of those who work in it. We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic customer focused environment.
Rewards & Benefits:
- Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
- Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
- Bonus – We reward our employees with a non‑contractual bonus at Christmas, based on the profit of the company in any financial year.
- Pension – We offer a Defined Contribution Pension Plan to new employees.
- Attendance – After one year's service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro‑rata) will be added to your holiday grant as a 'Thank you'.
- Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference to our business through outstanding customer service.
- Learning & Development – You can look forward to a wealth of learning opportunities with us.
- Birthday – After 6 months service if your birthday falls on your contracted day to work, you can leave work early.
- Cycle2work scheme – After 1 year's service, a government initiative which offers savings on new cycling equipment.
- Child's first day at school – After 1 year's service come in late and go home early on your child's first day of school life.
- RHS Membership or a Tree / Shrub – After 1 year's service Squire's employees can choose either one tree or shrub to plant each year.
- Employee Assistance Programme (EAP) – After 2 years service employees are eligible to join an EAP.
- Retirement – After 15 years service if you are retiring, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
- Free Parking – Available to all employees in the designated parking areas on our site.
Food Hall - Department Head employer: Squires Garden Centres
Contact Detail:
Squires Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food Hall - Department Head
✨Tip Number 1
Get to know the company culture! Before your interview, check out Squires Garden Centre's vibe. We’re all about friendliness and customer service, so think about how you can showcase your own people skills and passion for horticulture.
✨Tip Number 2
Prepare some questions! Show us you’re genuinely interested in the Food Hall Department by asking about current challenges or upcoming projects. This not only demonstrates your enthusiasm but also helps you figure out if it’s the right fit for you.
✨Tip Number 3
Practice your sales pitch! Since increasing sales is a key part of the role, think of examples from your past where you’ve successfully engaged customers or boosted sales. We love hearing about your experiences!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Food Hall - Department Head
Some tips for your application 🫡
Show Your Passion for Food and Customer Service: When writing your application, let us see your enthusiasm for food and customer service shine through. Share any relevant experiences that highlight your ability to engage with customers and create a welcoming atmosphere.
Be Specific About Your Management Experience: We want to know about your management skills! Be sure to include specific examples of how you've successfully led a team or managed stock levels in previous roles. This will help us understand how you can contribute to our Food Hall.
Tailor Your Application to Us: Make your application stand out by tailoring it to Squire’s values and the role. Mention how you align with our commitment to customer satisfaction and teamwork, and why you’d love to be part of our family-owned business.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at Squires Garden Centres
✨Know Your Stock
Familiarise yourself with the products and stock management processes relevant to the Food Hall. Be ready to discuss how you would maintain stock levels and optimise product ranges, as this will show your understanding of the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer queries or complaints in the past. Highlight your ability to create a friendly and helpful environment, as this aligns perfectly with the company's ethos of 'nothing is too much trouble for our customers'.
✨Demonstrate Team Leadership
Think about your experience in organising and allocating tasks within a team. Be prepared to share specific instances where you successfully led a team to meet customer service needs, showcasing your leadership skills.
✨Engage with the Company Culture
Research Squire’s Garden Centre and its values. During the interview, express your enthusiasm for working in a family-owned business that prioritises employee happiness and customer satisfaction. This will help you connect with the interviewers on a personal level.