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- Tasks: Provide excellent customer service and create a welcoming atmosphere in our restaurant.
- Company: Join a family-owned garden centre group with a friendly and energetic culture.
- Benefits: Enjoy discounts, generous holiday, bonuses, and learning opportunities.
- Why this job: Be part of a team that values friendliness and customer satisfaction.
- Qualifications: Good interpersonal skills and a willingness to learn.
- Other info: Flexible hours with opportunities for growth and development.
Your primary responsibility will be to provide professional support to our customers in the restaurant. Working closely with the Restaurant Manager to help the business to succeed.
Seasonal: Until 23 December 2025
Rota: Every Thursday, Friday and alternate weekends Saturday & Sunday 11:00 - 15:00
Main duties and responsibilities:
- Provide an enjoyable restaurant experience for everyone by:
- Ensuring all customers are greeted and offered assistance
- Handling customer queries courteously and efficiently
- Identifying customer needs through interaction, and taking appropriate action
Excellent standards of hygiene and housekeeping are established and maintained in accordance with company guidelines.
To be successful in this role, we are looking for people with:
- Good friendly manner
- Good interpersonal skills
- Willingness to learn
Squire’s is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936 the purpose of our business has been the happiness of those who work in it. We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic customer-focused environment.
Rewards & Benefits:
- Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
- Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
- Bonus – We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year.
- Pension – We offer a Defined Contribution Pension Plan to new employees.
- Attendance – After one year's service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
- Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference to our business through outstanding customer service.
- Learning & Development – You can look forward to a wealth of learning opportunities with us.
- Birthday – After 6 months service if your birthday falls on your contracted day to work, you can leave work early.
- Cycle2work scheme – After 1 year's service, a government initiative which offers savings on new cycling equipment.
- Child's first day at school – After 1 year's service come in late and go home early on your child's first day of school life.
- RHS Membership or a Tree / Shrub – After 1 year's service Squire's employees can choose either one tree or shrub to plant each year.
- Employee Assistance Programme (EAP) – After 2 years service employees are eligible to join an EAP.
- Retirement – After 15 years service if you are retiring, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
- Free Parking – Available to all employees in the designated parking areas on our site.
Seasonal - Restaurant: Front of House - Waiting Staff in Cobham employer: Squire's Garden Centres
Contact Detail:
Squire's Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal - Restaurant: Front of House - Waiting Staff in Cobham
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop in for a coffee or a meal. This way, you can see how the staff interact with customers and get a feel for the atmosphere. Plus, it shows you're genuinely interested in the role!
✨Tip Number 2
Practice your people skills! Since you'll be working front of house, brush up on your communication and customer service skills. Role-play with friends or family to handle different customer scenarios. The more comfortable you are, the better you'll shine during the interview.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and presentable. A friendly smile and a neat appearance go a long way in the hospitality industry. It’s all about making a great first impression!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to connect with you and get the ball rolling. Plus, you’ll be one step closer to joining our friendly team!
We think you need these skills to ace Seasonal - Restaurant: Front of House - Waiting Staff in Cobham
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable nature.
Tailor Your Application: Make sure to highlight your relevant experience and skills that match what we're looking for. If you've got great interpersonal skills or a knack for customer service, shout about it!
Keep It Professional: While we love a casual vibe, remember to keep your application neat and tidy. Use clear language and check for any spelling or grammar mistakes – first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application goes straight to us. Plus, you’ll get all the latest updates on your application status!
How to prepare for a job interview at Squire's Garden Centres
✨Know the Menu
Familiarise yourself with the restaurant's menu and any special offerings. This will not only impress your interviewers but also show that you're genuinely interested in the role and ready to assist customers with their queries.
✨Showcase Your Interpersonal Skills
During the interview, demonstrate your friendly manner and good interpersonal skills. Share examples of how you've successfully interacted with customers in the past, as this is crucial for providing an enjoyable experience.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might face in the role. Prepare responses on how you would handle various situations, such as difficult customers or high-pressure moments, to showcase your problem-solving abilities.
✨Emphasise Your Willingness to Learn
Make it clear that you're eager to learn and grow within the company. Discuss any previous experiences where you've taken the initiative to improve your skills, as this aligns perfectly with the restaurant's ethos of continuous development.
