At a Glance
- Tasks: Provide exceptional customer support and create a welcoming shopping experience.
- Company: Join a family-owned garden centre group with a friendly atmosphere.
- Benefits: Enjoy discounts, generous holiday, bonuses, and learning opportunities.
- Other info: Flexible hours, career growth, and unique employee perks await you!
- Why this job: Make a difference in customers' lives while working in a vibrant environment.
- Qualifications: Friendly attitude, good communication skills, and a willingness to learn.
The predicted salary is between 20000 - 25000 £ per year.
Your primary responsibility will be to provide professional support to our customers, working closely with the Garden Centre Manager to help the business succeed.
Rota: Every Monday, Thursday and Friday 13:00 - 17:00 and alternate weekends, Saturday 09:00 - 13:00 & Sunday 10:00 - 14:00
Main duties and responsibilities:
- Provide an enjoyable shopping experience for everyone by ensuring all customers are greeted and offered assistance.
- Handle customer queries courteously and efficiently.
- Identify customer needs through interaction, and take appropriate action.
- Establish and maintain excellent standards of merchandising and housekeeping in accordance with company guidelines.
To be successful in this role, we are looking for people with:
- A good friendly manner.
- Good interpersonal skills.
- A willingness to learn.
Squire’s is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936, the purpose of our business has been the happiness of those who work in it. We are committed to growing our business and promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic, customer-focused environment.
Rewards & Benefits:
- Employee Discount: 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
- Holiday: 5.6 weeks on joining, increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
- Bonus: A non-contractual bonus at Christmas, based on the profit of the company in any financial year.
- Pension: A Defined Contribution Pension Plan for new employees.
- Attendance: After one year's service, if you have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
- Made A Difference Scheme (M.A.D): A reward scheme for team members who make a difference to our business through outstanding customer service.
- Learning & Development: A wealth of learning opportunities to enhance and develop your skills and confidence.
- Birthday: After 6 months service, if your birthday falls on your contracted day to work, you can leave work early.
- Cycle2work scheme: Offers a 25% to 39% saving on new cycling equipment after 1 year's service.
- Child's first day at school: After 1 year's service, come in late and go home early on your child's first day of school.
- RHS Membership or a Tree/Shrub: After 1 year's service, choose either one tree or shrub to plant each year up to the value of £50 retail or £50 towards RHS annual membership.
- Employee Assistance Programme (EAP): After 2 years service, access to a range of wellbeing resources.
- Retirement: After 15 years service, contracted hours will be reduced by a fifth but pay will remain the same for the final 3 months.
- Free Parking: Available to all employees in designated parking areas on our site.
Garden Centre Customer Experience Specialist in Buckland employer: Squire's Garden Centres
Squire's Garden Centres is an exceptional employer, dedicated to fostering a friendly and energetic work environment where employees are valued for their commitment to customer service. With generous benefits including extensive holiday allowances, employee discounts, and unique perks like the 'Made A Difference' reward scheme, Squire's prioritises the happiness and growth of its staff, making it an ideal place for those seeking meaningful employment in the horticultural retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Garden Centre Customer Experience Specialist in Buckland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Squire’s. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their friendly, customer-focused vibe.
✨Tip Number 2
Practice your people skills! Since this role is all about providing an enjoyable shopping experience, think of examples from your past where you've gone above and beyond for customers. We want to hear those stories that showcase your good friendly manner and interpersonal skills.
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look presentable and approachable. A smart-casual outfit can go a long way in making a great first impression, especially in a garden centre where a friendly appearance matters.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Garden Centre Customer Experience Specialist in Buckland
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable nature. Remember, this role is all about providing a great customer experience!
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your interpersonal skills and any relevant experience that shows you can handle customer queries with ease. We love seeing how you can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be helping customers every day!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Squire's Garden Centres
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about how you would greet customers, handle queries, and identify their needs. Be ready to share examples of how you've provided excellent service in the past.
✨Show Your Passion for Gardening
Since this role is at a garden centre, it’s important to demonstrate your enthusiasm for gardening and horticulture. Research common plants and gardening tips, and be prepared to discuss your own experiences or interests in gardening during the interview.
✨Practice Your Interpersonal Skills
This job requires good interpersonal skills, so practice how you communicate with others. Role-play with a friend or family member to simulate the interview environment, focusing on being friendly, approachable, and attentive.
✨Ask Thoughtful Questions
Prepare some questions to ask the interviewer about the company culture, team dynamics, and opportunities for learning and development. This shows your interest in the role and helps you determine if it's the right fit for you.
