At a Glance
- Tasks: Support the horticultural team and ensure excellent customer service in a vibrant garden centre.
- Company: Join Squire's, a family-owned garden centre group with a friendly atmosphere.
- Benefits: Enjoy generous employee discounts, holiday perks, and a bonus scheme.
- Other info: Flexible hours, learning opportunities, and a supportive work environment await you.
- Why this job: Be part of a passionate team that values customer happiness and personal growth.
- Qualifications: Retail experience in bedding or horticulture and a love for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Your primary responsibility will be to provide management support to the Horticultural team, with customer service at the forefront of everything you achieve. Working closely with the Plant Manager to help the Garden Centre succeed.
Main duties and responsibilities:
- Maintain good control over stock levels, including accurate ordering and stock clearance where necessary.
- Train and monitor your team to ensure that stock is cared for appropriately.
- Co-operate fully with line management and product managers.
- Take responsibility for the whole department in the absence of the manager.
- Ensure all queries and complaints are handled with courtesy and referred where necessary to the manager and product manager.
- Customer Service expectations are exceeded.
- Sales opportunities are generated through interaction with customers.
To be successful in this role, we are looking for people:
- Extensive knowledge and experience of working in a retail bedding department and/or a horticultural qualification.
- A passion for customer service and the ability to thrive in a fast-paced environment are essential.
- You will be flexible, enthusiastic and highly motivated, commercially aware and have the ability to create dynamic displays.
Squire’s is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936 the purpose of our business has been the happiness of those who work in it. We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic customer-focused environment.
Rewards & Benefits:
- Employee Discount– 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
- Holiday (including bank holidays)– 5.6 weeks on joining increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
- Bonus– We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year.
- Pension– We offer a Defined Contribution Pension Plan to new employees.
- Attendance– After one year's service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
- Made A Difference Scheme (M.A.D)– A reward scheme for team members who make a difference to our business through outstanding customer service.
- Learning & Development– You can look forward to a wealth of learning opportunities with us that will enhance and develop you.
- Birthday – After 6 months service if your birthday falls on your contracted day to work, you can leave work early.
- Cycle2work scheme – After 1 year's service, a government initiative which offers savings on new cycling equipment.
- Child's first day at school – After 1 year's service come in late and go home early on your child's first day of school life.
- RHS Membership or a Tree / Shrub – After 1 year's service Squire's employees can choose either one tree or shrub to plant each year.
- Employee Assistance Programme (EAP) – After 2 years service employees are eligible to join an EAP.
- Retirement– After 15 years service if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
- Free Parking– Available to all employees in the designated parking areas on our site.
Assistant Plant Area Manager in Buckland employer: Squire's Garden Centres
Squire's Garden Centres is an exceptional employer, offering a vibrant and supportive work culture where customer service is paramount. With extensive benefits including generous employee discounts, a robust pension plan, and unique perks like the 'Made A Difference' scheme, we prioritise the happiness and development of our staff. Located in the picturesque regions of Surrey, Sussex, Middlesex, and Berkshire, we provide ample opportunities for personal growth and a fulfilling career in horticulture.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Plant Area Manager in Buckland
✨Tip Number 1
Get to know the company culture! Before your interview, check out Squire’s social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about exceeding customer expectations, think of examples from your past experiences where you went above and beyond. This will help you shine during the interview.
✨Tip Number 3
Dress the part! When heading to your interview, wear something smart but comfortable. You want to look professional while also fitting in with the friendly vibe at Squire’s. A little effort goes a long way!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can make a big difference. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Assistant Plant Area Manager in Buckland
Some tips for your application 🫡
Show Your Passion for Horticulture:Make sure to highlight your love for plants and gardening in your application. We want to see that you’re not just looking for a job, but that you genuinely care about horticulture and customer service.
Tailor Your CV and Cover Letter:Don’t just send the same old CV everywhere! Tailor it to reflect the skills and experiences that match the Assistant Plant Area Manager role. We love seeing how your background fits with our values and needs.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Squire's Garden Centres
✨Know Your Horticulture
Brush up on your knowledge of horticulture and retail bedding departments. Be ready to discuss specific plants, care techniques, and how you can contribute to the team’s success. Showing your passion for plants will definitely impress!
✨Customer Service is Key
Prepare examples of how you've gone above and beyond for customers in previous roles. Think about times when you turned a complaint into a positive experience. This role is all about exceeding customer expectations, so let your enthusiasm shine through!
✨Team Dynamics Matter
Be ready to talk about your experience in training and monitoring teams. Highlight any leadership roles you've had and how you fostered a positive work environment. The interviewers will want to see that you can motivate and support your colleagues.
✨Showcase Your Flexibility
This role requires someone who can thrive in a fast-paced environment. Prepare to discuss how you've adapted to changes in previous jobs and how you handle pressure. Being flexible and enthusiastic will set you apart from other candidates!
