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- Tasks: Serve customers and ensure a fantastic dining experience in our restaurant.
- Company: Join Squire's, a family-owned garden centre group dedicated to customer happiness since 1936.
- Benefits: Enjoy 50% off meals, generous holiday, bonuses, and a pension plan.
- Why this job: Be part of a friendly team that values customer service and personal growth.
- Qualifications: Looking for friendly, eager learners with great interpersonal skills.
- Other info: Flexible hours and special perks like early leave on your birthday!
Your primary responsibility will be to provide professional support to our customers in the restaurant. Working closely with the Restaurant Manager to help the business to succeed.
Rota: Sunday 10:00-17:00, Monday and Wednesday 11:00-14:30 and Friday 11:00-17:00
Main duties and responsibilities:
- Provide an enjoyable restaurant experience for everyone by:
- Ensuring all customers are greeted and offered assistance
- Handling customer queries courteously and efficiently
- Identifying customer needs through interaction, and taking appropriate action
- Excellent standards of hygiene and housekeeping are established and maintained in accordance with company guidelines
To be successful in this role, we are looking for people with:
- Good friendly manner
- Good interpersonal skills
- Willing to learn
Squire's is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936 the purpose of our business has been the happiness of those who work in it. We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic customer-focused environment.
Rewards & Benefits:
- Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
- Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
- Bonus – We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year.
- Pension – We offer a Defined Contribution Pension Plan to new employees.
- Attendance – After one year's service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
- Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference to our business through outstanding customer service.
- Learning & Development – You can look forward to a wealth of learning opportunities with us.
- Birthday – After 6 months service if your birthday falls on your contracted day to work, you can leave work early.
- Cycle2work scheme – After 1 year's service, a government initiative which offers a saving on new cycling equipment.
- Child's first day at school – After 1 year's service come in late and go home early on your child's first day of school life.
- RHS Membership or a Tree / Shrub – After 1 year's service Squire's employees can choose either one tree or shrub to plant each year.
- Employee Assistance Programme (EAP) – After 2 years service employees are eligible to join an EAP.
- Retirement – After 15 years service if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
- Free Parking – Available to all employees in the designated parking areas on our site.
Contact Detail:
Squires Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant: Front of House - Waiting Staff
✨Tip Number 1
Familiarise yourself with Squire's Garden Centre and its values. Understanding their commitment to customer service and the family-owned ethos will help you align your approach during any interviews or discussions.
✨Tip Number 2
Showcase your interpersonal skills by engaging with staff or customers at the garden centre before applying. This will not only give you insight into the work environment but also demonstrate your proactive attitude towards customer service.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided excellent customer service in the past. Highlighting your experience in handling queries and ensuring customer satisfaction will resonate well with the hiring team.
✨Tip Number 4
Be ready to express your willingness to learn and adapt. Squire's values employees who are eager to grow, so mentioning any relevant training or development you've pursued can set you apart from other candidates.
We think you need these skills to ace Restaurant: Front of House - Waiting Staff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any previous roles where you interacted with customers, as this is crucial for the Front of House position.
Craft a Strong Cover Letter: Write a cover letter that showcases your friendly manner and interpersonal skills. Mention why you want to work at Squires Garden Centre specifically and how you align with their ethos of excellent customer service.
Show Enthusiasm: In your application, express your willingness to learn and grow within the role. Highlight any experiences that demonstrate your enthusiasm for working in a team-oriented environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Squires Garden Centres
✨Show Your Friendly Side
As a front of house staff member, your ability to connect with customers is crucial. During the interview, demonstrate your friendly manner and interpersonal skills by engaging warmly with the interviewer. Share examples of how you've provided excellent customer service in the past.
✨Know the Menu
Familiarise yourself with the restaurant's menu and any special offerings. This shows your enthusiasm for the role and helps you answer questions about food and drink confidently. It also allows you to discuss how you would assist customers with their choices.
✨Emphasise Teamwork
Highlight your willingness to learn and work closely with others, especially the Restaurant Manager. Discuss any previous experiences where you collaborated effectively with a team to enhance customer satisfaction or improve service efficiency.
✨Prepare for Customer Scenarios
Think about potential customer queries or complaints you might encounter in the role. Prepare responses that showcase your problem-solving skills and ability to handle situations courteously and efficiently, reflecting the ethos of 'nothing is too much trouble for our customers'.
