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- Tasks: Support customers and ensure a fantastic dining experience in our restaurant.
- Company: Join Squire's, a family-owned garden centre group dedicated to employee happiness since 1936.
- Benefits: Enjoy 50% off meals, generous holiday, bonuses, and a pension plan.
- Why this job: Be part of a friendly team focused on customer service and personal growth.
- Qualifications: Previous supervisory experience in catering or retail is essential; a friendly attitude is a must!
- Other info: Special perks include birthday leave, child’s first school day support, and a cycle-to-work scheme.
The predicted salary is between 24000 - 36000 £ per year.
Your primary responsibility will be to provide professional support to our customers in the restaurant. Working closely with the Restaurant Manager to help the business to succeed.
Rota: Full time, 42.5 hours including alternate weekend working.
Main duties and responsibilities:
- Provide an enjoyable restaurant experience for everyone by:
- Ensuring all customers are greeted and offered assistance
- Handling customer queries courteously and efficiently
- Identifying customer needs through interaction, and taking appropriate action
- Excellent standards of hygiene and housekeeping are established and maintained in accordance with company guidelines
- Take responsibility for the whole in the absence of the manager
To be successful in this role, we are looking for people with:
- Good friendly manner
- Good interpersonal skills
- Willing to learn
- Previous catering / retail supervisory experience is essential
- Ability to cook
Rewards & Benefits:
- Employee Discount - 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years' service and 30% after 5 years' service.
- Holiday (including bank holidays) - 5.6 weeks on joining increasing to 6.2 weeks after 2 years' service and 6.6 weeks after 5 years' service.
- Bonus - We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year.
- Pension - We offer a Defined Contribution Pension Plan to new employees.
- Attendance - After one year's service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
- Made A Difference Scheme (M.A.D) - A reward scheme for team members who make a difference to our business through outstanding customer service.
- Learning & Development - You can look forward to a wealth of learning opportunities with us.
- Birthday - After 6 months service if your birthday falls on your contracted day to work, you can leave work early.
- Cycle2work scheme - After 1 year's service, a government initiative which offers a saving on new cycling equipment.
- Child's first day at school - After 1 year's service come in late and go home early on your child's first day of school life.
- RHS Membership or a Tree / Shrub - After 1 year's service Squire's employees can choose either one tree or shrub to plant each year.
- Employee Assistance Programme (EAP) - After 2 years service employees are eligible to join an EAP.
- Retirement - After 15 years service if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth.
- Free Parking - Available to all employees in the designated parking areas on our site.
Restaurant: Front of House - Supervisor employer: Squires Garden Centres
Contact Detail:
Squires Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant: Front of House - Supervisor
✨Tip Number 1
Familiarise yourself with the restaurant's menu and services. Being knowledgeable about what you offer will not only help you answer customer queries effectively but also demonstrate your commitment to providing excellent service.
✨Tip Number 2
Showcase your interpersonal skills during any interactions, whether in person or over the phone. A friendly and approachable demeanour can make a significant difference in how you are perceived by both customers and management.
✨Tip Number 3
Highlight your previous supervisory experience in catering or retail during discussions. Be prepared to share specific examples of how you've successfully managed teams or improved customer experiences in past roles.
✨Tip Number 4
Demonstrate your willingness to learn by asking insightful questions about the role and the company culture. This shows that you're genuinely interested in growing within the organisation and contributing positively to the team.
We think you need these skills to ace Restaurant: Front of House - Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the catering or retail sector, especially any supervisory roles. Emphasise your interpersonal skills and ability to provide excellent customer service.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer queries or improved customer experiences in previous positions.
Showcase Your Skills: Clearly outline your skills that align with the job description, such as your friendly manner, willingness to learn, and any previous supervisory experience. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Squires Garden Centres
✨Showcase Your Customer Service Skills
As a Front of House Supervisor, your ability to provide excellent customer service is crucial. Be prepared to share specific examples of how you've handled customer queries or complaints in the past, demonstrating your friendly manner and interpersonal skills.
✨Understand the Role and Responsibilities
Familiarise yourself with the key duties of the position, such as maintaining hygiene standards and supporting the Restaurant Manager. This will show that you are serious about the role and understand what is expected of you.
✨Demonstrate Your Leadership Qualities
Since you'll be taking responsibility in the absence of the manager, it's important to highlight any previous supervisory experience. Discuss how you've motivated a team or resolved conflicts to illustrate your leadership capabilities.
✨Express Your Willingness to Learn
The company values individuals who are eager to learn and grow. Share examples of how you've embraced new challenges in the past and express your enthusiasm for developing your skills further within the restaurant environment.
