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- Tasks: Provide excellent customer service and create a welcoming atmosphere in our restaurant.
- Company: Join a family-owned garden centre group with a friendly and energetic culture.
- Benefits: Enjoy 50% off meals, generous holiday, and a bonus at Christmas!
- Why this job: Be part of a team that values your growth and happiness while serving customers.
- Qualifications: Friendly attitude, good communication skills, and a willingness to learn.
- Other info: Opportunities for learning and development in a supportive environment.
The predicted salary is between 11 - 16 £ per hour.
Your primary responsibility will be to provide professional support to our customers in the restaurant. Working closely with the Restaurant Manager to help the business to succeed.
Rota: Every Wednesday 10:30-16:00 and alternate Tuesdays and Thursdays 10:30-16:30 with alternate weekends Saturday and Sunday 11:00-17:00.
Main duties and responsibilities:
- Provide an enjoyable restaurant experience for everyone by ensuring all customers are greeted and offered assistance.
- Handling customer queries courteously and efficiently.
- Identifying customer needs through interaction, and taking appropriate action.
- Excellent standards of hygiene and housekeeping are established and maintained in accordance with company guidelines.
To be successful in this role, we are looking for people with:
- A good friendly manner.
- Good interpersonal skills.
- A willingness to learn.
Squire’s is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936, the purpose of our business has been the happiness of those who work in it. We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic customer-focused environment.
Rewards & Benefits:
- Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
- Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
- Bonus – We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year.
- Pension – We offer a Defined Contribution Pension Plan to new employees.
- Attendance – After one year's service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
- Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference to our business through outstanding customer service.
- Learning & Development – You can look forward to a wealth of learning opportunities with us.
- Birthday – After 6 months service if your birthday falls on your contracted day to work, you can leave work early.
- Cycle2work scheme – After 1 year's service, a government initiative which offers savings on new cycling equipment.
- Child's first day at school – After 1 year's service come in late and go home early on your child's first day of school.
- RHS Membership or a Tree / Shrub – After 1 year's service Squire's employees can choose either one tree or shrub to plant each year.
- Employee Assistance Programme (EAP) – After 2 years service employees are eligible to join an EAP.
- Retirement – After 15 years service if you are retiring, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
- Free Parking – Available to all employees in the designated parking areas on our site.
Restaurant: Front of House - Waiting Staff in Thames Ditton employer: Squires Garden Centre
Contact Detail:
Squires Garden Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant: Front of House - Waiting Staff in Thames Ditton
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop in for a coffee or a meal. This way, you can see how the staff interact with customers and get a feel for the atmosphere. Plus, it shows you're genuinely interested in the place!
✨Tip Number 2
Practice your people skills! Since you'll be working front of house, brush up on your communication and customer service skills. Role-play with a friend or family member to handle different customer scenarios. It’ll help you feel more confident when you’re on the job.
✨Tip Number 3
Dress to impress! When you go for your interview, wear something smart but comfortable. You want to look professional while also being able to move around easily. First impressions matter, especially in a customer-focused role like this!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're keen and makes it easier for us to keep track of your application. Plus, you might find some insider tips on our careers page!
We think you need these skills to ace Restaurant: Front of House - Waiting Staff in Thames Ditton
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly manner and willingness to learn.
Tailor Your Application: Make sure to read the job description carefully and highlight how your skills match what we're looking for. If you've got great interpersonal skills or experience in customer service, shout about it!
Keep It Professional: While we love a casual vibe, remember that this is a job application. Use clear language, check your spelling and grammar, and keep it neat. First impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to see all the other cool opportunities we have!
How to prepare for a job interview at Squires Garden Centre
✨Know the Menu Inside Out
Familiarise yourself with the restaurant's menu before the interview. This shows your enthusiasm and helps you answer questions about food and drink pairings, which is crucial for a Front of House role.
✨Show Off Your People Skills
Prepare examples of how you've provided excellent customer service in the past. Think of specific situations where you handled queries or complaints effectively, as this will demonstrate your interpersonal skills.
✨Dress to Impress
Make sure to dress smartly for the interview. A neat appearance reflects your professionalism and respect for the role, especially in a customer-facing position like waiting staff.
✨Ask Thoughtful Questions
Prepare a few questions to ask the interviewer about the team culture or training opportunities. This shows you're genuinely interested in the role and eager to learn, aligning with the company's values.