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- Tasks: Support customers and ensure a welcoming atmosphere in the restaurant.
- Company: Friendly restaurant with a focus on excellent customer service.
- Benefits: 50% employee discount, generous holiday, bonuses, and learning opportunities.
- Other info: Enjoy perks like early leave on your birthday and support for your child's first school day.
- Why this job: Join a team that values friendliness and offers real growth potential.
- Qualifications: Good interpersonal skills and previous supervisory experience required.
The predicted salary is between 24000 - 30000 £ per year.
Your primary responsibility will be to provide professional support to our customers in the restaurant, working closely with the Restaurant Manager to help the business succeed.
Rota:
- Week 1: Sundays, Tuesdays, Thursdays and Fridays 09:00-17:00
- Week 2: Tuesdays, Thursdays, Fridays and Saturday 09:00-17:00
Main Duties and Responsibilities:
- Ensuring all customers are greeted and offered assistance
- Handling customer queries courteously and efficiently
- Identifying customer needs through interaction, and taking appropriate action
- Excellent standards of hygiene and housekeeping are established and maintained in accordance with company guidelines
- Take responsibility for the whole in the absence of the manager
Qualifications:
- Good friendly manner
- Good interpersonal skills
- Willing to learn
- Previous catering / retail supervisory experience is essential
- Ability to cook
Benefits:
- Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
- Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
- Bonus – A non-contractual bonus at Christmas, based on the profit of the company in any financial year.
- Pension – Defined Contribution Pension Plan available to new employees.
- Attendance – After one year's service, if you have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
- Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference to our business through outstanding customer service.
- Learning & Development – A wealth of learning opportunities to enhance and develop your skills and confidence.
- Birthday – After 6 months service, if your birthday falls on your contracted day to work, you can leave work early.
- Cycle2work scheme – After 1 year's service, a government initiative offering savings on new cycling equipment.
- Child's first day at school – After 1 year's service, come in late and go home early on your child's first day of school.
- RHS Membership or a Tree / Shrub – After 1 year's service, choose either one tree or shrub to plant each year or £50 towards RHS annual membership.
- Employee Assistance Programme (EAP) – After 2 years service, access to a range of wellbeing resources.
- Retirement – After 15 years service, contracted hours will be reduced by a fifth but pay will remain the same for the final 3 months.
- Free Parking – Available to all employees in designated parking areas on site.
Restaurant: Front of House - Supervisor employer: Squires Garden Centre
Contact Detail:
Squires Garden Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant: Front of House - Supervisor
✨Tip Number 1
Get to know the restaurant scene! Visit local spots, chat with staff, and understand what makes a great front of house experience. This will help you stand out when you apply through our website.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios with friends or family where you handle tricky customer queries. This will prepare you for real-life situations and show us you're ready for the role.
✨Tip Number 3
Network like a pro! Attend local events or join hospitality groups online. You never know who might have a lead on a supervisor position or can give you insider tips on landing the job.
✨Tip Number 4
Be proactive! If you see a restaurant you love, don’t wait for them to post a job. Pop in, introduce yourself, and express your interest in working with them. It shows initiative and could land you an interview!
We think you need these skills to ace Restaurant: Front of House - Supervisor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and helpful nature. Remember, we’re all about great customer service!
Tailor Your Application: Make sure to tailor your application to the Front of House Supervisor role. Highlight any previous experience in catering or retail supervision, and mention how you can contribute to our ethos of 'nothing is too much trouble for our customers'.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Squires Garden Centre
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Front of House Supervisor. Familiarise yourself with customer service principles and how to handle queries efficiently. This will help you demonstrate your knowledge and show that you're ready to take on the role.
✨Show Off Your People Skills
Since this role is all about interacting with customers, be prepared to showcase your interpersonal skills. Think of examples from your previous experience where you’ve successfully handled customer interactions or resolved issues. This will highlight your friendly manner and ability to connect with people.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a difficult customer or a busy shift. Practise your responses to these scenarios, focusing on how you would maintain high standards of service and hygiene while supporting your team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.