At a Glance
- Tasks: Provide top-notch IT support for hardware, software, and networking issues.
- Company: Join a thriving tech team in Leeds with a global reach.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth.
- Other info: Dynamic role with travel opportunities and a supportive team culture.
- Why this job: Be the go-to person for tech solutions and make a real difference.
- Qualifications: Experience in Windows environments and strong customer service skills.
The predicted salary is between 30000 - 40000 € per year.
Our thriving Leeds office is looking for an IT Support Analyst to provide initial contact and support for the end‑user community with firm‑wide hardware, software and networking issues. The analyst, based in Leeds and Cleveland, Ohio, works as part of the global IT Support function and reports to one of the IT Support Managers.
Key Responsibilities
- Serve global IT Support telephone numbers and mailboxes, answering calls politely, responding to support queries via email and other means promptly, and documenting all requests in the service‑desk management tool.
- Investigate, research, troubleshoot, and resolve first‑ and second‑level technology issues for PCs, telecommunications, Windows desktops/laptops, Microsoft 365 applications (Word, Excel, Outlook, Teams, OneDrive, SharePoint), document‑management systems, intranets, extranets, telephony, mobile devices and remote‑access tools.
- Assist with project work such as testing new software, providing insight into end‑user support issues on new software and projects, and helping create and review end‑user documentation to ensure accuracy and consistency.
- Travel to other offices as required.
Working Hours & Travel
The role operates on shifts of 6:00 am‑2:00 pm, 8:00 am‑4:00 pm, and 10:00 am‑6:00 pm. Candidates must be comfortable working across shift patterns and may need to travel to other offices.
Qualifications & Skills
- Work‑based computer operations experience, preferably in a Windows environment.
- Advanced educational courses desired.
- Working knowledge of Windows, Microsoft 365 applications and services, and other desktop applications, preferably in a legal environment.
- Experience with mobile devices and remote‑access tools.
- Strong customer‑care focus with excellent communication, interpersonal and organisational skills.
- Ability to multitask and work under pressure.
IT Support Analyst in Leeds employer: Squire Patton Boggs
Join our dynamic team in Leeds, where we prioritise employee growth and a collaborative work culture. As an IT Support Analyst, you'll benefit from comprehensive training, opportunities for advancement within our global IT function, and the chance to work with cutting-edge technology in a supportive environment. Our commitment to employee well-being and professional development makes us an exceptional employer for those seeking a rewarding career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your troubleshooting skills. Being able to demonstrate your problem-solving abilities will set you apart from the crowd.
✨Tip Number 3
Show off your soft skills! As an IT Support Analyst, communication is key. Be ready to showcase your customer care focus and how you handle tricky situations with users.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Make sure to highlight your relevant experience and enthusiasm for the role when you apply.
We think you need these skills to ace IT Support Analyst in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows, Microsoft 365, and any relevant IT support roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your tech know-how!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Analyst role. Share specific examples of how you've tackled tech issues in the past and how you can bring that expertise to our team.
Show Off Your Communication Skills:Since this role involves a lot of interaction with users, make sure your application reflects your strong communication skills. Whether it's through your writing style or how you present your experiences, we want to see that you can connect with people effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter while you’re at it!
How to prepare for a job interview at Squire Patton Boggs
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Microsoft 365 applications, and any other relevant tech. Be ready to discuss how you've tackled similar issues in the past, as this will show your practical experience and problem-solving skills.
✨Practice Your Communication Skills
Since you'll be dealing with end-users, it's crucial to demonstrate your ability to communicate clearly and effectively. Consider role-playing common support scenarios with a friend to refine your responses and ensure you can explain technical concepts in simple terms.
✨Familiarise Yourself with the Company
Do a bit of research on the company’s IT infrastructure and any recent projects they've undertaken. This will not only help you understand their needs better but also allow you to ask insightful questions during the interview, showing your genuine interest in the role.
✨Prepare for Shift Work Questions
Since the role involves working across different shifts, be prepared to discuss your flexibility and willingness to adapt. Think about examples from your past experiences where you've successfully managed shift work or adapted to changing schedules.
