At a Glance
- Tasks: Provide top-notch IT support for hardware, software, and networking issues.
- Company: Join Squire Patton Boggs, a leading global law firm with a collaborative culture.
- Benefits: Flexible working options, professional development, and a supportive environment.
- Other info: Opportunity for career growth in a thriving international firm.
- Why this job: Be part of a dynamic team and make a real difference in tech support.
- Qualifications: Experience in Windows and Microsoft 365, plus strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking for a new challenge? Our thriving Leeds office is looking for an IT Support Analyst. Working as part of the global IT Support function and other areas of the firm-wide Technology department, this position is responsible for the initial contact and support of the end user community for firm-wide hardware, software and networking issues by investigating, researching, troubleshooting, escalating and/or resolving issues in an efficient manner.
Our Firm: Squire Patton Boggs is one of the world's strongest integrated law firms, committed to providing insight at the point where law, business and government meet. We deliver commercially-focused business solutions by combining our legal, lobbying and political capabilities and invaluable connections on the ground to a diverse mix of clients, from long-established leading corporations to emerging businesses, start-up visionaries and sovereign nations. More than 1,500 lawyers in 45 offices across 20 countries on five continents provide unrivalled access to expertise. In the UK, we have offices in Birmingham, Manchester, Leeds and London. The firm is committed to promoting a collaborative and supportive working environment.
Our Team: The IT Support team is based in Leeds and Cleveland, Ohio and delivers close to 24/7 coverage. It is managed by two IT Support Managers. In this position, you will report directly into one of these managers, with a dotted line to the other. You will be required to have a good working relationship with the end-user community and all other areas of the Technology department.
Our Opportunity: In this role, you will be responsible for servicing queries to the global IT Support telephone numbers and mailboxes. You will answer IT Support phones in a polite and professional manner and respond to support queries submitted by email and other means in a timely manner. Attention to detail is essential: you will be required to obtain accurate and pertinent details and record all requests into the service desk management tool. You will deliver first- and second-level technology support on PC-based and telecommunications issues. Support areas include Windows desktops and laptops, Microsoft 365 applications and services (such as Word, Excel, Outlook, Teams, OneDrive and SharePoint), document management systems, intranets and extranets, telephony, mobile devices and remote access tools. You will also assist with project work, such as testing new software, providing insight into end-user support issues on new software and projects, as well as assisting in the creation and review of end-user documentation to ensure accuracy and consistency. Travel to other offices may also be required. The role operates on shifts of 6am - 2pm, 8am - 4pm, and 10am - 6pm. You must be comfortable working across shift patterns.
You must have work-based computer operations experience, preferably in a Windows environment. Advanced educational courses are also desirable. Due to the technical nature of this role, you'll need a working knowledge of Windows, Microsoft 365 applications and services, as well as knowledge of other desktop applications, preferably in a legal environment. Experience with mobile devices and remote access tools is essential. You will have a focus on customer care and have excellent communication and interpersonal skills. Excellent organisational skills are essential, as is the ability to multi-task and work under pressure.
If you are interested in applying for the role, please complete an online application via our Careers Page on www.squirepattonboggs.com/en/join-us/in the first instance. We are an inclusive employer and aim to ensure our workforce is representative of our society. We welcome applications regardless of age, neurodiversity, disability, family or parental status, race, religion, ethnicity, sexual orientation, or gender identity and expression or other legally protected characteristics. We will make reasonable adjustments and adaptations to our recruitment process to ensure it is inclusive for anyone who wishes to apply.
Global IT Support Analyst – Windows & Microsoft 365 in Leeds employer: Squire Patton Boggs
Squire Patton Boggs is an exceptional employer, offering a collaborative and supportive work environment in our thriving Leeds office. With a strong commitment to employee wellbeing and flexible working options, we empower our team members to pursue their personal and professional goals while providing opportunities for growth within a globally integrated law firm. Join us to be part of a diverse team that values innovation and excellence in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Global IT Support Analyst – Windows & Microsoft 365 in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Squire Patton Boggs on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your Windows and Microsoft 365 knowledge. We want to see that you can troubleshoot like a champ, so practice common scenarios you might face in the role.
✨Tip Number 3
Show off your customer care skills! During interviews, share examples of how you've helped users in the past. We love candidates who can communicate effectively and keep a cool head under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Squire Patton Boggs.
We think you need these skills to ace Global IT Support Analyst – Windows & Microsoft 365 in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or tasks you've tackled.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Support Analyst role and how your background makes you a perfect fit for our team. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves a lot of interaction with users, make sure your application reflects your excellent communication skills. Whether it's in your CV or cover letter, let us know how you’ve effectively communicated in past roles.
Apply Through Our Website:Don’t forget to apply through our Careers Page! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Squire Patton Boggs
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Microsoft 365 applications. Be ready to discuss specific features and troubleshooting steps for common issues, as this will show your technical expertise and confidence.
✨Practice Your Communication Skills
Since you'll be the first point of contact for users, practice explaining technical concepts in simple terms. Role-play with a friend or family member to ensure you can communicate clearly and professionally under pressure.
✨Showcase Your Customer Care Focus
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and resolved user issues efficiently, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would approach common IT support challenges, such as a user unable to access their email or a software installation issue, and articulate your thought process clearly.
